Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Imperial Ford
Mendon, MA
1,007 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,007 reviews
September 01, 2021
We had ordered a 2021 F450 from another dealer at the end of Feb and it had been stuck in Kentucky for 10 weeks now waiting for computer chips. We started looking around for used F450s, but our original deal of Feb and it had been stuck in Kentucky for 10 weeks now waiting for computer chips. We started looking around for used F450s, but our original dealer did not seem too keen on helping us find one since ours was built but stuck. We have a brand new 5th wheel camper waiting in Texas to be picked up and we were against a deadline to get that done. Then we found Imperial Ford who had a 2020 F450 with everything we wanted and more! My wife called and was quickly connected to #Morgan Johnson who told us the vehicle was still available. We live 2 hours away, but headed down immediately. On the trip down we got several messages from Morgan as well as a video of the truck. When we got there, Morgan greeted us and showed us the truck. It was exactly what we wanted. Morgan was awesome and a pleasure to deal with as was Bill Pierce the Business Manager. The whole vibe of the dealership was great! Thank you Morgan and the whole Imperial Ford Team for an awesome experience! Oh...my wife is sorry she broke your prize wheel! More
by mboynton1
August 30, 2021
Brought my car in for general service and a bigger problem was found. Thanks to service advisor Paul, I left with full knowledge of the issue and didn't feel taken advantage of! I am so glad I decided problem was found. Thanks to service advisor Paul, I left with full knowledge of the issue and didn't feel taken advantage of! I am so glad I decided to give Imperial another chance! More
by AplshaBrove1
Employees Worked With
Paul Casey
August 26, 2021
I went to Imperial ford thinking it was going to be terrible experience, ( thats what a few poeple told me ) my sales consultant was great helped me with everything that I needed we made a deal, and to terrible experience, ( thats what a few poeple told me ) my sales consultant was great helped me with everything that I needed we made a deal, and to be honest is was the most stress-free and relaxed car dealer experience I have ever had. Thank you Imperial Ford! "In the little town of Mendon!" More
by Bradtervo
Employees Worked With
Michael Potenza
August 20, 2021
Brought my car in for a sticker and oil change without an appointment and Donny Hanscom had the car in and out in less than 45 minutes. He was also very friendly. appointment and Donny Hanscom had the car in and out in less than 45 minutes. He was also very friendly. More
by Stella
Employees Worked With
Donny Hanscom
August 15, 2021
I am so happy I gave Imperial another shot. Had a bad experience 10+ years ago. This was A+. Truck was ready for a test drive when I arrived. Gave me a fair price for my trade in. great customer ser experience 10+ years ago. This was A+. Truck was ready for a test drive when I arrived. Gave me a fair price for my trade in. great customer service all around. I will be back in a couple of months to replace the wife's car More
by ricosauve
Employees Worked With
Haley Lescarbeau
August 11, 2021
My boss recommended the dealership and I was told to ask for Dean Childs- I had a great experience and would recommend both the dealership and Dean Childs to my freinds and family for Dean Childs- I had a great experience and would recommend both the dealership and Dean Childs to my freinds and family More
by breanna@translinkllc
Employees Worked With
August 07, 2021
Very Happy with our total experience. Today we were finally able to purchase our Brand New Made to Order F250 Truck. Although there were delays on the delivery of the truck , due to no fault of Imperi finally able to purchase our Brand New Made to Order F250 Truck. Although there were delays on the delivery of the truck , due to no fault of Imperial Ford ( chip shortages at the factory beyond their control ) . Mike Potenza was assigned as our Sales Consultant and was very knowledable about every detail of this truck and took the time to make sure we are now as well. He was a pleasure to work with and made this buying experience very exciting and even fun. I would recommend him to any of my family or friends who are in the market to purchase a vehicle. We are a family of Imperial buyers , this is the fifth vehicle to date over many years in our family and have always had great experiences with sales and service. More
by cmontoya
Employees Worked With
Michael Potenza
August 05, 2021
This was a great experience.This was one of the greatest car buying experience I have had. Ali kehail made the experience very easy and he was very helpful. I Would recommend him to anyone. car buying experience I have had. Ali kehail made the experience very easy and he was very helpful. I Would recommend him to anyone. More
by Rjanson
August 04, 2021
Morgan was great to work with made the transaction super quick and easy . I was able to drive my new truck off the lot the same day !I would definitely recommend Morgan to anyone !!! quick and easy . I was able to drive my new truck off the lot the same day !I would definitely recommend Morgan to anyone !!! More
by Jdejesus22
