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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
September 05, 2021
I worked with Tony and he was fantastic! He was relatable, able to speak with frankness and realism throughout the buying process. He also followed up after purchase and coordinated service for me relatable, able to speak with frankness and realism throughout the buying process. He also followed up after purchase and coordinated service for me after the purchase. He made the buying process as smooth as it can be. I would highly recommend Tony and Imperial More
by joedansan
Employees Worked With
September 05, 2021
Big thumbs up for Tony! He helped us find my dream truck and kept us informed along the way. Bob in finance was amazing and we were in and out with zero issues. and kept us informed along the way. Bob in finance was amazing and we were in and out with zero issues. More
by Jennifer & Scott
September 03, 2021
Wonderful dealership and the salesperson and finance manager were very helpful with getting our paperwork processed. Very knowledgeable about the car purchased. Atmosphere was very cool also. manager were very helpful with getting our paperwork processed. Very knowledgeable about the car purchased. Atmosphere was very cool also. More
by ksd24ddd24
Employees Worked With
September 01, 2021
We had ordered a 2021 F450 from another dealer at the end of Feb and it had been stuck in Kentucky for 10 weeks now waiting for computer chips. We started looking around for used F450s, but our original deal of Feb and it had been stuck in Kentucky for 10 weeks now waiting for computer chips. We started looking around for used F450s, but our original dealer did not seem too keen on helping us find one since ours was built but stuck. We have a brand new 5th wheel camper waiting in Texas to be picked up and we were against a deadline to get that done. Then we found Imperial Ford who had a 2020 F450 with everything we wanted and more! My wife called and was quickly connected to #Morgan Johnson who told us the vehicle was still available. We live 2 hours away, but headed down immediately. On the trip down we got several messages from Morgan as well as a video of the truck. When we got there, Morgan greeted us and showed us the truck. It was exactly what we wanted. Morgan was awesome and a pleasure to deal with as was Bill Pierce the Business Manager. The whole vibe of the dealership was great! Thank you Morgan and the whole Imperial Ford Team for an awesome experience! Oh...my wife is sorry she broke your prize wheel! More
by mboynton1
September 01, 2021
Interested in a used truck seen on internet and saw Tom. Great step by step service throughout purchase with paperwork, and service department fixed vehicle into perfect condition. Excellent and enjoyable Great step by step service throughout purchase with paperwork, and service department fixed vehicle into perfect condition. Excellent and enjoyable experience with whole dealership. More
by dattardo
Employees Worked With
August 30, 2021
Brought my car in for general service and a bigger problem was found. Thanks to service advisor Paul, I left with full knowledge of the issue and didn't feel taken advantage of! I am so glad I decided problem was found. Thanks to service advisor Paul, I left with full knowledge of the issue and didn't feel taken advantage of! I am so glad I decided to give Imperial another chance! More
by AplshaBrove1
Employees Worked With
Paul Casey
August 26, 2021
I went to Imperial ford thinking it was going to be terrible experience, ( thats what a few poeple told me ) my sales consultant was great helped me with everything that I needed we made a deal, and to terrible experience, ( thats what a few poeple told me ) my sales consultant was great helped me with everything that I needed we made a deal, and to be honest is was the most stress-free and relaxed car dealer experience I have ever had. Thank you Imperial Ford! "In the little town of Mendon!" More
by Bradtervo
Employees Worked With
Michael Potenza
August 20, 2021
Brought my car in for a sticker and oil change without an appointment and Donny Hanscom had the car in and out in less than 45 minutes. He was also very friendly. appointment and Donny Hanscom had the car in and out in less than 45 minutes. He was also very friendly. More
by Stella
Employees Worked With
Donny Hanscom
August 15, 2021
I am so happy I gave Imperial another shot. Had a bad experience 10+ years ago. This was A+. Truck was ready for a test drive when I arrived. Gave me a fair price for my trade in. great customer ser experience 10+ years ago. This was A+. Truck was ready for a test drive when I arrived. Gave me a fair price for my trade in. great customer service all around. I will be back in a couple of months to replace the wife's car More
by ricosauve
Employees Worked With
Haley Lescarbeau
