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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
September 20, 2021
Bought another car here at Imperial Ford. This time we brought home the new Ford Bronco! Lynda was a very easy sales person to work with. There was no pressure. She just gave us answers and facilitated brought home the new Ford Bronco! Lynda was a very easy sales person to work with. There was no pressure. She just gave us answers and facilitated the sale for the car we came in for. I like the free car washes with service as well and will be servicing here regularly. Thank you, Lynda. More
by kinneyenterprises10
Employees Worked With
September 19, 2021
Have been longtime repeat customers and they never disappoint! This is third car we have purchased from Dean. He is personable, friendly, never forgets details of our life, always asks about our fa disappoint! This is third car we have purchased from Dean. He is personable, friendly, never forgets details of our life, always asks about our family, and will go out of his way to make sure that we have a positive experience every time we step foot in the door. More
by Happy customer
Employees Worked With
September 16, 2021
Dean was extremely helpful and friendly. He spent time reviewing and informing me about different styles and options in vehicles. Shopping at Imperial was a very pleasant experience. reviewing and informing me about different styles and options in vehicles. Shopping at Imperial was a very pleasant experience. More
by Mike
Employees Worked With
September 14, 2021
Dean Childs, the sales consultant that helped me at Imperial Ford was one of the most professional and helpful salesmen I have ever had the privilege of meeting and working with. I would highly recomme Imperial Ford was one of the most professional and helpful salesmen I have ever had the privilege of meeting and working with. I would highly recommend Dean to all my friends and family and will always recommend Imperial Ford. More
by davecaf1550
September 11, 2021
Just bought another car from Dean Childs at Imperial. He is great. Always walks us through.the process. We will continue to shop with Desn for our future car needs. is great. Always walks us through.the process. We will continue to shop with Desn for our future car needs. More
by Bill
September 11, 2021
I have now purchased two trucks with Imperial and could not be happier with the assistance I received from Lynda. The entire team was helpful and attentive from the beginning to end of my transaction. They not be happier with the assistance I received from Lynda. The entire team was helpful and attentive from the beginning to end of my transaction. They are great people to work with and will work with them again in the future. More
by billpoisson
Employees Worked With
September 09, 2021
Overall my experience went well. Dean was very helpful with the purchase of my vehicle. He made sure to help choose the right vehicle for the right price. He was also very informative about the controls, with the purchase of my vehicle. He made sure to help choose the right vehicle for the right price. He was also very informative about the controls, functions and overall operating ability of the vehicle. I was satisfied with my experience. He is also very prompt in responding to messages which is always a pleasure. Thanks! More
by N/A
Employees Worked With
September 06, 2021
First time car buyer and I had the best experience! Imperial Ford was awesome matching all my requests and needs. They were super easy to work with and made sure the process was smooth and fast. I had Imperial Ford was awesome matching all my requests and needs. They were super easy to work with and made sure the process was smooth and fast. I had the best sales rep and can’t wait to go back and buy another car with them. Tony was absolutely amazing, very patient and gave us so many options. After a long search at many different dealerships, he made sure to find me the perfect car. 100% recommend him at Imperial Ford. More
by Rillary Madruga
September 06, 2021
From start to finish Imperial Ford sale team was great, Lynda was fantastic at finding the perfect car for our family. Bob sales manager gave us what we asked for our trade. A+++ Even a big red bow and bal Lynda was fantastic at finding the perfect car for our family. Bob sales manager gave us what we asked for our trade. A+++ Even a big red bow and balloons on the car when we arrived...nice touch. No other dealership has treated us like VIP’s More
by Sonja
September 05, 2021
I am currently working with Mr Brian O’Malley to help me find a vehicle to suit my needs. He has been professional, courteous and patient during this process. I highly recommend this dealership and Mr. O’Ma find a vehicle to suit my needs. He has been professional, courteous and patient during this process. I highly recommend this dealership and Mr. O’Malley to others while looking for a car. More
by garycarr11
Employees Worked With
Brian O'Malley
