Imperial Ford

Imperial Ford Service Department: Highly recommend. I Imperial Ford Service Department: Highly recommend. I purchased my vehicle new at Imperial Ford in 2015 and have been bringing it in for regular o Imperial Ford Service Department: Highly recommend. I purchased my vehicle new at Imperial Ford in 2015 and have been bringing it in for regular oil changes and services according to Ford’s Maintenance Schedule. I have had the pleasure of working with Donald Hanscom, Service Advisor several times, including today. I am always greeted with a smile and treated in a professional and courteous manner. Imperial Ford is approximately 20 miles from my home, but I return to Imperial Ford for my service needs even though there are two Ford dealerships within 10 miles of my home. Great service…I was in an out within 40 minutes today. More

Hello, I’m 63 years old and have had many dealings with sales in the past. Lynda Glassey and Bob champagne are second to none. Purchased two Ford F series trucks. Thank you Lynda and Bob. Great people! The sales in the past. Lynda Glassey and Bob champagne are second to none. Purchased two Ford F series trucks. Thank you Lynda and Bob. Great people! They will earn your business. More

I contacted Morgan just to get an idea of what I would want for my next vehicle. She showed my numerous SUVS and understood what my wish list was and today I signed for my first car loan on a used SUV tha want for my next vehicle. She showed my numerous SUVS and understood what my wish list was and today I signed for my first car loan on a used SUV that I can grow into as my family grows. She was extremely helpful and knowledgeable! Never once pushed a sale onto me and was able to get me a great deal! Highly recommend both Morgan Johnson and Imperial! Thanks Morg! More

Sometimes salespersons or customer service representatives, in any field, would like you to write a review about your experience with that company and other times you just feel compelled to do representatives, in any field, would like you to write a review about your experience with that company and other times you just feel compelled to do so even without being asked. This is certainly one of those times. Not quite sure where to even begin, but I'll just simply say my experience at Imperial Ford was nothing less than remarkable. My purchase started long before entering Imperial Ford after being in contact with Ford Sales Manager, Mr. Bob Champagne and my interest in ordering a new truck. Bob assisted me through several phone calls and emails, to order what is now my dream truck. And what a gorgeous truck it is. (Race Red F-250, XLT Premium Package with some awesome bells and whistles). Words cannot state the true professional, gentleman and outright sincere person Bob is. Bob is nothing less than a class act, period. Bob, being a Sales Manager, informed me he would place the final sale of the truck to one of his salesman, Mr. Tom D'Andrea. Phone calls with Tom advising me the truck had arrived and looking forward to meeting me, were met with a warm and welcoming greeting. When meeting and dealing with Tom, you never felt like you were putting him out or he wasn't there to help you. You felt important, as you should, when making a large purchase such as a vehicle. I think he was just as excited to show my wife and I the truck, as I was to see it. He was a very humble, sincere person and truly happy for you and you felt it. His professionalism as well, was at another level. In addition, I would like to mention two other people. Salesperson Miss Morgan Johnson and Business Manager Audie Jacques. Miss Johnson welcomed you with a bright smile outside the door of the dealership asking and if there was anything she could do for you. She was advised we were there for Tom and she opened the door for my wife and I and escorted us over the Tom's desk, even knowing she was not making a sale. She also assisted us with the FordPass at a later time when we picked up the truck. Again, we were not her client but happy to assist. Then there was Business Manager Audie Jacques. Although we were securing a loan from our bank, Audie took the time to see if there was anything he could do to get us an even better loan rate. He also spent a significant amount of time explaining extended warranties and other options for your vehicle, yet you never felt pressured into purchasing any of them. Another nice gentleman and professional who was just "real". In all, my wife and I had such a wonderful experience at Imperial Ford. I'm glad to have met Bob Champagne and Tom D'Andrea and truly feel they looked out for our best interest. My experience at Imperial Ford, was the best I have had at any dealership. I would not hesitate at all, to refer friends and family to reach out to any of the individuals I have mentioned or the Imperial Team in general. A huge Thank You to Bob and Tom for the gorgeous truck that I am now driving. More

This was my first time at Imperial Ford. I was searching for a new F150, but most dealers had limited inventory. I decided to go to Imperial due to the number of truck they were advertising. I worked with for a new F150, but most dealers had limited inventory. I decided to go to Imperial due to the number of truck they were advertising. I worked with Dean Childs in Sales. I let him know what options I wanted. He presented me with few vehicles with the options I wanted and walked out with my new F150 at the right price point! If you are looking for a new or used F150 or just a new Ford, I recommend working with Dean Childs in Sales. Also, If you're looking to finance, make sure Dean gets you with Bob Pierce in Finance. My experience at Imperial Ford was my best dealer experience - Thank you Dean, Bob and the entire Imperial Ford team! More

Imperial Ford is the best! I Walked in , within a few hours I was back home with my new truck. Efficiency and good professionals . Thank you Haley and Team. hours I was back home with my new truck. Efficiency and good professionals . Thank you Haley and Team. More

Haley was very helpful in my search for a vehicle, very kind and inviting to do business with me. I highly recommend working with her for any next vehicle purchase, as she is the best! kind and inviting to do business with me. I highly recommend working with her for any next vehicle purchase, as she is the best! More

I needed an inspection sticker this weekend and a new set of wipers for my wife's 2016 Ford Flex guess who helped me put them on! A great guy named Justin G! I had no idea he was the service Manager lol tota of wipers for my wife's 2016 Ford Flex guess who helped me put them on! A great guy named Justin G! I had no idea he was the service Manager lol totally cool experience I suggest always going to visit Imperial no matter what you drive! More

I had a wonderful experience buying from Imperial Ford from Salesman sales manager and finance manager things went great! from Salesman sales manager and finance manager things went great! More

I don’t think I have ever had to work harder to buy a used car in my life. And looking back on the entire situation, there were so many red flags that I pushed through just to get to the finish line that used car in my life. And looking back on the entire situation, there were so many red flags that I pushed through just to get to the finish line that I should have walked away when I had the chance. My sales rep Tom did a good job overall. He wasn’t pushy, was as honest as he could be and really played the “it’s not me, it’s the GM” card very well during negotiations. The problems began once I put a deposit down on the car and had to work with the GM. This dealership needs some serious work in customer experience and paperwork processing. At the time I put the deposit down, I was told that the dealership has the car title but the RMV was taking one week to process due to COVID. Of course, none of that was true. When checking the title on the RMV site, it said it was still with the previous auto loan company. I checked every day for a week - no progress. So I wasn’t surprised when the one week mark came and there was still no update on the car. Two weeks go by. Still nothing. Lots of “we’re working hard” and more blame on the RMV. Three weeks to by. Finally, I had enough. I called the RMV to check the progress. Turns out the title had not been processed at all and they didn’t even have it yet. The previous auto loan company still had the virtual title. I call the GM and he never calls me back. In order for me to get the car that I wanted, I realized I was going to have to do all the work. I had to call the previous auto loan company and talk to a representative. Found out that the title had been sent to the dealership THREE WEEKS AGO. I drove to the dealership, put my phone on speaker and connected the GM with the representative. Turns out they hadn’t spoken in three weeks! Once I called the GM out for not passing the title to the RMV fast enough, it miraculously ended up being ready to be sent to the RMV while I was still on the sales floor. So I again called the RMV on speaker and had the GM confirm everything over the phone so the RMV could mail the title to the dealership. That happened on a Thursday night and took about two hours of my time. I had the title and the car by Tuesday morning. I then proceeded to wait a week for the registration to be completed. When I came back a week later, they lied to me and said my insurance agent never sent anything over to them even though my agent CC’d me on the confirmation email from the dealership saying they received the necessary paper work. So I ended up waiting two more hours for them to complete the paper work. Oh, also there was a new chip the size of a quarter on the windshield when I first got there after not seeing the car for nearly a month. No mention of it from anyone even though the car had been “inspected as part of the certified pre-owned mandatory check list.” I have never had to advocate on my own behalf as much as I had to do for this car. That is not how the car buying experience should go. Then when I finally went to go pick up the car, the GM came over at the end of the financing to tell me that “while I appreciate the work you did to help with your purchase, we actually did it all and you just called on the right day when things were already moving forward.” Oh, and he made sure to ask for a review. Well, Imperial Ford, here’s the review you asked for. I am very disappointed in my car buying experience and will not be returning for any service or future purchases. So if you decide to venture to the Imperial Ford lots, just be prepared to work your tail off for the car that you want - because no one there will lift a finger for you. More