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Imperial Ford
Mendon, MA
1,003 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,003 reviews
November 04, 2021
Went in for vehicle #8 after seeing a good deal on a used vehicle. This was my 2nd time using Dean after having him suggested to me by someone who had retired. Very professional and didn't beat around the bu vehicle. This was my 2nd time using Dean after having him suggested to me by someone who had retired. Very professional and didn't beat around the bush. Got me what I asked for and more on my trade in and worked with me throughout the process to keep me in the loop. Great place and great team. I will surely being going back in the furture More
by Ford Lover
Employees Worked With
November 04, 2021
It’s time customer, very satisfied with the dealership, and Dean my salesman. I found it very satisfying and no stress. and Dean my salesman. I found it very satisfying and no stress. More
by Ltkevin302
Employees Worked With
November 01, 2021
YOU WOULD NEVER KNOW THAT TONY DEL PRETE IS A SALESMAN, BECUASE HE IS SO DOWN TO EARTH AND NOT OUT TO SCREW YOU. HE WORKS AT IMPERIAL FORD AND SOLD ME A NEW CAR. THERE WAS NO PAIN AT ALL AND THE EXPERIENC BECUASE HE IS SO DOWN TO EARTH AND NOT OUT TO SCREW YOU. HE WORKS AT IMPERIAL FORD AND SOLD ME A NEW CAR. THERE WAS NO PAIN AT ALL AND THE EXPERIENCE WAS ACTUALLY ENJOYABLE. ONE OF THE FEW SALESMEN THAT YOU WALK AWAY FEELING BETTER, HAVING MET HIM. THE WHOLE CREW AT IMPERIAL WORKS WELL AS A TEAM AND EXCEEDED MY EXPECTATIONS. More
by jacheffer
Employees Worked With
October 30, 2021
I had been looking to upgrade to my truck and was able to find the perfect fit for me at Imperial Ford with Lynda’s help. I was very happy with the service and professionalism and would highly recommend. find the perfect fit for me at Imperial Ford with Lynda’s help. I was very happy with the service and professionalism and would highly recommend. More
by Fbbuildingcompany
October 26, 2021
Great experience with Ford service! From start to finish Great experience with Ford service! From start to finish Paul was attentive and accommodating! So good to see him back at Ford!!!!!! Great experience with Ford service! From start to finish Paul was attentive and accommodating! So good to see him back at Ford!!!!!! More
by AplshaBrove1
Employees Worked With
Paul Casey
October 14, 2021
Had a great experience buying a used Ford F 150 at Imperial Ford with Mike Potenza. Mike was helpful and very knowledgeable about the vehicle. He made the whole experience was a breeze. Imperial is an Imperial Ford with Mike Potenza. Mike was helpful and very knowledgeable about the vehicle. He made the whole experience was a breeze. Imperial is an extemely professional outfit that I would recommend to others and return to myself. More
by mcburney.john
Employees Worked With
Michael Potenza
October 13, 2021
I took the 45 minute drive to Imperial because of the huge variety and inventory they have on their lot. It’s a nice feature to be able to walk around and look at and sit in every vehicle to see which on huge variety and inventory they have on their lot. It’s a nice feature to be able to walk around and look at and sit in every vehicle to see which one is right for you. When I finally found a couple of vehicles that I was interested in Lynda Glassey was right there to help me with the process. She was by far the easiest salesperson that I’ve ever dealt with. No pressure, very professional, and focused on making sure that I was completely satisfied with the vehicle before purchasing it. Highly recommend Lynda with helping you find your next vehicle! More
by VW Tiguan
October 09, 2021
Morgan was extremely helpful with getting me into my brand new truck. She went above and beyond to deal with a not so easy insurance company in order to get my new truck registered and ready for deliver brand new truck. She went above and beyond to deal with a not so easy insurance company in order to get my new truck registered and ready for delivery. Hands down best experience dealing with Morgan! More
by Rob M.
Employees Worked With
