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Imperial Ford
Mendon, MA
1,004 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,004 reviews
November 24, 2021
In August 2021 I bought a 2018 Ford Focus from Imperial. The salesperson Owen Mulroney was extremely polite, respectful, knowledgeable, and helpful. He made the buying experience very positive and user fr The salesperson Owen Mulroney was extremely polite, respectful, knowledgeable, and helpful. He made the buying experience very positive and user friendly. I highly recommend him and Imperial Ford. Jim Norris More
by jnorris3475
Employees Worked With
Owen Mulroney
November 23, 2021
My sales person tony d. Was very easy to work with. He made it a great experience! I had to leave for work so he made it a speedy process for me it was much appreciated. Thank you tony! Sean mchugh (f350 made it a great experience! I had to leave for work so he made it a speedy process for me it was much appreciated. Thank you tony! Sean mchugh (f350) More
by Sean_mchugh99
Employees Worked With
November 23, 2021
I first arrived at Imperial Ford after going to no less than ten (10) dealerships prior. I had a budget in mind for a used car and a list of amenities I required. Morgan was amazing through the whole exp than ten (10) dealerships prior. I had a budget in mind for a used car and a list of amenities I required. Morgan was amazing through the whole experience! I changed my mind twice (maybe more) on what vehicle I was looking for. She was so accommodating and went through my required list and suggested SUVs that were a good fit for me. I ended up falling in love with a Chevy Equinox LTZ. I have had my car for a week now and absolutely love it and Morgan for all her help! Thank you so much for taking the time to work with me. If you need a new or used vehicle please go to Imperial Ford and see Morgan. More
by adsalvas
November 23, 2021
Lynda Glassey was our dealer who worked with on purchasing our truck. She listened to us and walked us thru every step. purchasing our truck. She listened to us and walked us thru every step. More
by kevsawyer78
November 22, 2021
I purchased a new vehicle with the assistance of Dean Childs. He was professional and knowledgeable of the latest technology of al 2021 vehicles. My car was ready when promised and the purchasing proced Childs. He was professional and knowledgeable of the latest technology of al 2021 vehicles. My car was ready when promised and the purchasing procedure went smoothly. If interested in buying a new car, give Dean a call. More
by dmazz
Employees Worked With
November 20, 2021
Very simple, Imperial is the the best from start to finish! My third vehicle purchase from them, a 2021 Bronco, was hands down the easiest car buying experience. Lynda Glassey our saleswoman offered a finish! My third vehicle purchase from them, a 2021 Bronco, was hands down the easiest car buying experience. Lynda Glassey our saleswoman offered a no pressure no hassle experience for the whole family! More
by ryfern1111
November 20, 2021
Lynda, Mike and Mike provided excellent service in finding me a vehicle and making the sales process easy, especially given the time constraints of my schedule. Top notch folks and operation at Imper finding me a vehicle and making the sales process easy, especially given the time constraints of my schedule. Top notch folks and operation at Imperial Ford. More
by SP
November 17, 2021
Mr O’Malley was a great help in finding a new vehicle for our family. TJ in finance was very helpful also. We are very excited for our new Ford Explorer. our family. TJ in finance was very helpful also. We are very excited for our new Ford Explorer. More
by christinabouchard
Employees Worked With
TJ in finance , Brian O'Malley
November 15, 2021
We just purchased a new Ford Explorer Limited from Tom D. at Imperial. It was a great experience and he was informative and honest through the whole process. I would highly recommend . at Imperial. It was a great experience and he was informative and honest through the whole process. I would highly recommend . More
by juliechilds77
Employees Worked With
November 06, 2021
Best dealership and dealer around! I worked with Michael Potenza and he is top of the line at what he does… hands down best ive worked with. I have dealt with many car dealers in my lifetime and none were m Potenza and he is top of the line at what he does… hands down best ive worked with. I have dealt with many car dealers in my lifetime and none were more professional, friendly or helpful than Michael Potenza. I will only ever purchase from Mike Potenza in the future! More
by Jack
Employees Worked With
Michael Potenza
