Back

Imperial Ford

Mendon, MA

4.8
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE • We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles. • We Maintain an inventory of 2,500 new and pre-owned vehicles • We monitor the competition on a daily basis to guarantee the best prices • We work with 60 banks and credit unions to get our customers the lowest possible interest rates • We have nearly 3 million dollars of in-stock parts at all times. • Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday. • Our expansive service department is open 6 days a week for your convenience • Our service technicians receive daily factory updates and continuous training and certification • On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store. OUR MISSION • Is to create 100% customer satisfaction with all our products, prices, and services • Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability. Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family. CORPORATE CITIZENSHIP We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
Contact Dealership

8 Uxbridge Rd

Mendon, MA

01756

Directions

By Type

Showing 1,001 reviews

December 15, 2021

I had a great experience getting my older car serviced at Imperial. Bill Ott was very knowledgeable and didn’t push me to make any decisions about what needed to be done but instead gave me options and let m More

by WillD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Ott
December 06, 2021

Great experience, dan and Justin the manager went above and beyond what I could have expected. Helped me in a tough situation. More

by Bigrobzombie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dan in service ,Justin
December 04, 2021

this was the best experience I have ever had buying a car. i highly recommend Brian O'Malley, and will definitely return. More

by Scott B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian O'Malley
December 03, 2021

It was nice not to be pressured into evenlooking at It was nice not to be pressured into even looking at something I wasn't interested in. Ali was honest, a straight-shooter and a salesman I would rec More

by RS_Worcester
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Kehail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santos Cruzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael DiMella
December 03, 2021

Deliver preparation was outstanding.Excellent Deliver preparation was outstanding. Excellent communication, answered all my questions and ensured was informed on delivery date and time. Especial More

by Fd_upton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Kehail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael DiMella
December 01, 2021

I purchased a new Ford Ranger with the help of Haley Lescarbeau. Both my wife and I thought it was an easy, pleasant experience. Haley was very helpful in providing details on the various makes, models More

by rayfroy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Lescarbeau
November 29, 2021

After spending several sessions with Linda Glassey back in July while my wife and I were looking at used Escapes, we knew she was our "Go To" person, when my wife decided, after heart surgery, that it was More

by jwduart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynda Glassey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ in Finance
November 24, 2021

In August 2021 I bought a 2018 Ford Focus from Imperial. The salesperson Owen Mulroney was extremely polite, respectful, knowledgeable, and helpful. He made the buying experience very positive and user fr More

by jnorris3475
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Owen Mulroney
November 23, 2021

My sales person tony d. Was very easy to work with. He made it a great experience! I had to leave for work so he made it a speedy process for me it was much appreciated. Thank you tony! Sean mchugh (f350 More

by Sean_mchugh99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mckenna O'brian
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2021

I first arrived at Imperial Ford after going to no less than ten (10) dealerships prior. I had a budget in mind for a used car and a list of amenities I required. Morgan was amazing through the whole exp More

by adsalvas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nic Oden
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
20
...