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Imperial Ford
Mendon, MA
1,004 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,004 reviews
December 27, 2021
These guys have more inventory than the next five dealerships combined. Tony and the guys were all honest and straight forward, very painless process. Not only did they have the exact truck I wanted, dealerships combined. Tony and the guys were all honest and straight forward, very painless process. Not only did they have the exact truck I wanted, they had multiple colors to choose from. Worth the drive from anywhere, simply a superior dealership. More
by Colin B
Employees Worked With
December 27, 2021
I worked with Tony and he was helpful from the beginning. He was very informative about the Explorer and how to use different tools. He was great with my 4 year old daughter and not a typical sales person. A He was very informative about the Explorer and how to use different tools. He was great with my 4 year old daughter and not a typical sales person. After buying the car, he set up my inspection and notified me that my registration was ready. I interrupted his lunch to get everything squared away and he turned around to come back without any hesitation. Tony is really great at customer service. More
by Joselyn.wanjau
Employees Worked With
December 23, 2021
Big thanks to Paul C. In ford service! Very patient and Big thanks to Paul C. In ford service! Very patient and understanding of my frustration with car repairs! He made sense and was logical Big thanks to Paul C. In ford service! Very patient and understanding of my frustration with car repairs! He made sense and was logical More
by apintte76
Employees Worked With
Paul Casey
December 15, 2021
I had a great experience getting my older car serviced at Imperial. Bill Ott was very knowledgeable and didn’t push me to make any decisions about what needed to be done but instead gave me options and let m Imperial. Bill Ott was very knowledgeable and didn’t push me to make any decisions about what needed to be done but instead gave me options and let me choose how I wanted to go about things. Everything was a fair price and I was able to get my car back running better than ever. Thank you Bill Ott and thank you Imperial! More
by WillD
Employees Worked With
Bill Ott
December 03, 2021
Deliver preparation was outstanding.Excellent Deliver preparation was outstanding. Excellent communication, answered all my questions and ensured was informed on delivery date and time. Especial Deliver preparation was outstanding. Excellent communication, answered all my questions and ensured was informed on delivery date and time. Especially helpful with information about my new vehicle, so important since it was my first purchase of an electric car. Exceeded all my expectations., More
by Fd_upton
December 03, 2021
It was nice not to be pressured into evenlooking at It was nice not to be pressured into even looking at something I wasn't interested in. Ali was honest, a straight-shooter and a salesman I would rec It was nice not to be pressured into even looking at something I wasn't interested in. Ali was honest, a straight-shooter and a salesman I would recommend to a good friend. I've always had good experience with the service departme as well, which is a big part of my decision to continue to purchase my vehicles as Imperial., More
by RS_Worcester
December 01, 2021
I purchased a new Ford Ranger with the help of Haley Lescarbeau. Both my wife and I thought it was an easy, pleasant experience. Haley was very helpful in providing details on the various makes, models Lescarbeau. Both my wife and I thought it was an easy, pleasant experience. Haley was very helpful in providing details on the various makes, models and options as well as facilitating the entire experience. I will continue my longtime relationship with Imperial as a result. More
by rayfroy
Employees Worked With
Haley Lescarbeau
November 29, 2021
After spending several sessions with Linda Glassey back in July while my wife and I were looking at used Escapes, we knew she was our "Go To" person, when my wife decided, after heart surgery, that it was in July while my wife and I were looking at used Escapes, we knew she was our "Go To" person, when my wife decided, after heart surgery, that it was going to be a "Bronco" instead!!! Linda took excellent care of us again and got us through the process of trading in her 2012 Fusion, as well! A big honorable mention to TJ in Finance, as well, for his help... great group of folks!!! Will not hesitate to return here for future Ford needs and I'm a "Bleed Blue" Ford Guy!!! More
by jwduart
