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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
September 30, 2024
Excellent first time car purchasing experience! My sales representative Chuck Gjerde made the process completely smooth and stress free. He was patient, efficient, and had a great personality. I wo My sales representative Chuck Gjerde made the process completely smooth and stress free. He was patient, efficient, and had a great personality. I would highly recommend Imperial Ford and Chuck to people looking for the best experience. More
by dmarella
Employees Worked With
Chuck Gjerde
September 27, 2024
Great experience, absolutely love my Bronco. My salesperson Morgan was fantastic in every way. I would definitely buy another vehicle from her again and tell my family and friends. My salesperson Morgan was fantastic in every way. I would definitely buy another vehicle from her again and tell my family and friends. More
by drj3313
Employees Worked With
September 08, 2024
Lynda was awesome, I needed a vehicle That day, I was able to road test a few, negotiated, financed, insure, registered and detailed my new explorer SAME day!! Although it’s not a norm but Lynda made it able to road test a few, negotiated, financed, insure, registered and detailed my new explorer SAME day!! Although it’s not a norm but Lynda made it happen and I was very happy!! Thanks Lynda and Imperial Ford for the Gold Star Service!! More
by rwr501
Employees Worked With
August 27, 2024
Dealership is ok, but it's the saleswoman that makes the difference!!!!!! Lynda Glassey is the best! difference!!!!!! Lynda Glassey is the best! More
by Ksheehanln
Employees Worked With
August 27, 2024
Linda was wonderful, she really helped me find something quick, and made it easy start to finish quick, and made it easy start to finish More
by balunass
August 23, 2024
I worked with both Dave and Chuck while purchasing my new truck. They were both super helpful and always there to answer any questions I had. truck. They were both super helpful and always there to answer any questions I had. More
by Evan William
August 21, 2024
I have purchased at least eight FORD vehicles from Imperial Ford over the years. For the first several vehicles I worked with Doug Hood, who was a great individual and is sadly missed. More recently, Imperial Ford over the years. For the first several vehicles I worked with Doug Hood, who was a great individual and is sadly missed. More recently, I worked with Dean Childs, on the purchase of a Ford Escape and Brian O'Malley on the purchase of my current 2022 Bronco. They both provided a great experience. I have all my service done at Imperial as well, and have rarely been disappointed. I purchased a Bronco Sport from McGovern Ford and soon regretted not dealing with Imperial Ford. I highly recommend Imperial Ford for Sales and Service. More
by Wayne
Employees Worked With
Other Employees :
Doug Hood (Previous Sales Person), Brian OMalley (Previous Sales Person)
