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Imperial Ford
Mendon, MA
1,003 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,003 reviews
October 17, 2024
I love the way Linda listened to me and how they worked with me on the price with me on the price More
by puppygirl
October 10, 2024
I recently dealt with Chuck Gjerde on the purchase of my new vehicle. Chuck was a pleasure to work with. Very knowledgeable and helpful. Thoroughly informative! I would absolutely recommend Chuck to any fam new vehicle. Chuck was a pleasure to work with. Very knowledgeable and helpful. Thoroughly informative! I would absolutely recommend Chuck to any family or friends in the market for a new vehicle! More
by Jessenia Sanchez
Employees Worked With
Chuck Gjerde
October 03, 2024
Had the best time working with Sean LaBarge! He was super friendly, knowledgeable, and willing to help me find the right vehicle. I am a very happy customer thanks to him! He was super friendly, knowledgeable, and willing to help me find the right vehicle. I am a very happy customer thanks to him! More
by jaymesriley13
Employees Worked With
Sean LaBarge
October 02, 2024
I was impressed with Imperial Ford's dealership as soon as I walked into the building. I was met by Adam McLaughlin who introduced me to Chuck Gjerde. Chuck was very courteous, personable, and professional as I walked into the building. I was met by Adam McLaughlin who introduced me to Chuck Gjerde. Chuck was very courteous, personable, and professional. We took the 2022 Ford Explorer ST for a test drive. Then I met with Nic Oden who finalized the deal. Nic was also courteous, personable, and professional. My 2018 Edge Sport had served me well. I wish I could have got more on the trade but living here in CT, the mass transit situation leaves a lot to be desired, my job is not on a bus or train line, so that car had racked up a lot of miles. As they say...the rest is now history. The ST is now MINES!!! 😁 More
by mdwright200
Employees Worked With
Chuck Gjerde
September 30, 2024
Excellent first time car purchasing experience! My sales representative Chuck Gjerde made the process completely smooth and stress free. He was patient, efficient, and had a great personality. I wo My sales representative Chuck Gjerde made the process completely smooth and stress free. He was patient, efficient, and had a great personality. I would highly recommend Imperial Ford and Chuck to people looking for the best experience. More
by dmarella
Employees Worked With
Chuck Gjerde
September 27, 2024
Great experience, absolutely love my Bronco. My salesperson Morgan was fantastic in every way. I would definitely buy another vehicle from her again and tell my family and friends. My salesperson Morgan was fantastic in every way. I would definitely buy another vehicle from her again and tell my family and friends. More
by drj3313
Employees Worked With
September 08, 2024
Lynda was awesome, I needed a vehicle That day, I was able to road test a few, negotiated, financed, insure, registered and detailed my new explorer SAME day!! Although it’s not a norm but Lynda made it able to road test a few, negotiated, financed, insure, registered and detailed my new explorer SAME day!! Although it’s not a norm but Lynda made it happen and I was very happy!! Thanks Lynda and Imperial Ford for the Gold Star Service!! More
by rwr501
Employees Worked With
August 27, 2024
Dealership is ok, but it's the saleswoman that makes the difference!!!!!! Lynda Glassey is the best! difference!!!!!! Lynda Glassey is the best! More
by Ksheehanln
Employees Worked With
