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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
January 03, 2022
Ali was wonderfull! Very knowledgeable,all of our questions and made the whole process enjoyable. questions and made the whole process enjoyable. More
by K.omillis
January 03, 2022
I was happy with the service that i received each time I came in to pick out a new car for myself came in to pick out a new car for myself More
by mfm2
Employees Worked With
January 03, 2022
Dean always finds me the right car and makes the experience stress free. The paperwork is always in order and he answers all my technological questions. I am so happy with my new Car!! experience stress free. The paperwork is always in order and he answers all my technological questions. I am so happy with my new Car!! More
by breanna@translinkllc
Employees Worked With
January 03, 2022
Great experience with Imperial Ford in Mendon. Dean was so helpful and nice and knew his stuff! so helpful and nice and knew his stuff! More
by Karly.stratton
January 02, 2022
Great atmosphereExcellent serviceLynda Glassey was Great atmosphere Excellent service Lynda Glassey was friendly, easy going, straight forward and very helpful I found the car I was looking for and Great atmosphere Excellent service Lynda Glassey was friendly, easy going, straight forward and very helpful I found the car I was looking for and couldn’t be happier Financing was easy too Lynda was attentive even on her day off ! I highly recommend Imperial Cars Great experience overall More
by Gregory T Brady
Employees Worked With
Other Employees :
I can’t recall his name but the gentleman who helped us with the financing was also great! He worked hard to find the financing that worked for us. I wish I could remember his name so I could credit him. I know he was in the last office on the right.
December 31, 2021
Dean always knows exactly what I need and want, He makes it so easy the paperwork is always perfect. He was very helpful with learning how to use all of the technology in the car. ( several times ) it so easy the paperwork is always perfect. He was very helpful with learning how to use all of the technology in the car. ( several times ) More
by Carlamanni123
Employees Worked With
December 29, 2021
We purchased our Ford Bronco from Lynda Glassey at Imperial Ford. She was great to work with, very efficient and no sales tactics. A wonderful experience. Highly recommend. Imperial Ford. She was great to work with, very efficient and no sales tactics. A wonderful experience. Highly recommend. More
by Angela.varner
Employees Worked With
December 27, 2021
These guys have more inventory than the next five dealerships combined. Tony and the guys were all honest and straight forward, very painless process. Not only did they have the exact truck I wanted, dealerships combined. Tony and the guys were all honest and straight forward, very painless process. Not only did they have the exact truck I wanted, they had multiple colors to choose from. Worth the drive from anywhere, simply a superior dealership. More
by Colin B
Employees Worked With
December 27, 2021
I worked with Tony and he was helpful from the beginning. He was very informative about the Explorer and how to use different tools. He was great with my 4 year old daughter and not a typical sales person. A He was very informative about the Explorer and how to use different tools. He was great with my 4 year old daughter and not a typical sales person. After buying the car, he set up my inspection and notified me that my registration was ready. I interrupted his lunch to get everything squared away and he turned around to come back without any hesitation. Tony is really great at customer service. More
by Joselyn.wanjau
Employees Worked With
December 23, 2021
Big thanks to Paul C. In ford service! Very patient and Big thanks to Paul C. In ford service! Very patient and understanding of my frustration with car repairs! He made sense and was logical Big thanks to Paul C. In ford service! Very patient and understanding of my frustration with car repairs! He made sense and was logical More
by apintte76
Employees Worked With
Paul Casey
