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Imperial Ford
Mendon, MA
1,007 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,007 reviews
February 06, 2022
I was searching for a comfortable and reliable vehicle to get me to work and back. Mr O'Malley took his time with me in finding a car. He was honest, sincere and diligent in the search. I would definitely re get me to work and back. Mr O'Malley took his time with me in finding a car. He was honest, sincere and diligent in the search. I would definitely recommend Imperial Ford to my friends and family. More
by terry.banach
Employees Worked With
Brian O'Malley
February 06, 2022
Brian O’Malley at Imperial Ford was a pleasure to purchase my new 2022 F-250 from! Brian encouraged my review of countless trucks and took the time inquire about each truck and their respective equip purchase my new 2022 F-250 from! Brian encouraged my review of countless trucks and took the time inquire about each truck and their respective equipment. Satisfaction is an understatement; my experience with Brian was astounding during the entire time of this seamless transaction! More
by Gusbigos
Employees Worked With
Brian O'Malley
February 06, 2022
I came into imperial Ford to look at f150 trucks. I was greeted by Morgan and she helped me look through all the vehicles that I wanted to look at. She was very pleasant the whole time. She helped me narro greeted by Morgan and she helped me look through all the vehicles that I wanted to look at. She was very pleasant the whole time. She helped me narrow down exactly what I wanted. Definitely recommend going to imperial and seeing Morgan Johnson. More
by Nicholasdaluz
Employees Worked With
February 03, 2022
They asked me how to contact me and then they never did contact me. I sent them 2 emails and they never responded. I was literally ready to come test drive a truck but they never responded. contact me. I sent them 2 emails and they never responded. I was literally ready to come test drive a truck but they never responded. More
by Chill1
Employees Worked With
Lou Frasca
February 02, 2022
This was the best experience Buying a car. I highly recommend Ali Kehail ,He was Honest and straight forward and will definitely return. recommend Ali Kehail ,He was Honest and straight forward and will definitely return. More
by BH
February 01, 2022
Great experience today. Mike Potenza was my sales consultant and he was professional and very helpful. Mike took the time to show me all the cars that I was interested in and found the perfect car fo consultant and he was professional and very helpful. Mike took the time to show me all the cars that I was interested in and found the perfect car for what I was looking for. I will absolutely go back to Imperial Ford in the future. Thanks for a smooth transaction! More
by NickC
Employees Worked With
Michael Potenza
January 27, 2022
We were referred to Imperial Ford from our friends after we had a bad experience at McGovern Ford in Framingham. As soon as we stepped into Imperial Ford, we were blown away with all the celebrity memorabi we had a bad experience at McGovern Ford in Framingham. As soon as we stepped into Imperial Ford, we were blown away with all the celebrity memorabilia, was really cool! We met with Mike Potenza, he was extremely nice, answered all our questions, gave us all the info we needed to order our 2022 Ford Bronco Sport. We highly recommend going to Imperial Ford, ask for Mike, he truly was great!! Hoping delivery goes as good as ordering it! More
by warner_cathy
Employees Worked With
Michael Potenza
January 26, 2022
My husband and I went to Imperial Ford to trade in our 2019 Ford Explorer lease for a new lease. Lynda Glassey and Mike were extremely helpful in helping us find a new 2022 Ford Explorer. I am super pic 2019 Ford Explorer lease for a new lease. Lynda Glassey and Mike were extremely helpful in helping us find a new 2022 Ford Explorer. I am super picky and wanted certain functions as well as a certain color. Lynda and Mike found exactly what I was looking for and more. They also worked with us on the price. We are now loving our new explorer and will definitely be back when this lease run out as well. Lynda even went over everything the car has I it and explained it so well. She is very knowledgeable. Can't say enough good things about them! Highly recommend Imperial Ford! More
by fmgikas
Employees Worked With
Michael DiMella, Lynda Glassey
January 24, 2022
Went in to Imperial Ford looking for a new truck, the salesman Dean was very attentive. Had the exact truck I was looking for, did paperwork and had me put the door within hours with a brand new F150. salesman Dean was very attentive. Had the exact truck I was looking for, did paperwork and had me put the door within hours with a brand new F150. More
by Bob L
January 22, 2022
Purchased a 2020 Ford Transit Connect XLT and traded in 2016 Ford Transit connect cargo, Lynda couldn't have been more helpful. I got a great price on the cargo van and the XLT had all the bells and whistl 2016 Ford Transit connect cargo, Lynda couldn't have been more helpful. I got a great price on the cargo van and the XLT had all the bells and whistles I was looking for. Lynda treated me as a friend always making sure I was satisfied. I will be sure to back to imperial in the future. More
by Carshopper1
Employees Worked With
Lynda Glassey
