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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
April 25, 2022
Dean Childs made car buying fun! He was great to work with and worked with my husband even days after to make sure we were completely satisfied. We continue to go back to imperial He was great to work with and worked with my husband even days after to make sure we were completely satisfied. We continue to go back to imperial because of their great service and knowledgable staff like Dean! We have recommended all their dealerships to all of our friends and recommend them to anyone reading this. More
by couponmmoore
Employees Worked With
April 23, 2022
The Imperial team and more specifically, Dean, were great to work with. Dean was very knowledgeable and took the time to connect with my fiancé and I personally throughout the process. This made the experien to work with. Dean was very knowledgeable and took the time to connect with my fiancé and I personally throughout the process. This made the experience extremely stress free. Dean definitely created a repeat customer. More
by TDurocher
April 06, 2022
Lynda provided an incredible experience for my first car purchase! She went above and beyond to ensure that I was ready and comfortable to drive off the lot. She even added a bow and balloons after I joked purchase! She went above and beyond to ensure that I was ready and comfortable to drive off the lot. She even added a bow and balloons after I joked about always wanting them (I purchased during the Holidays). Thank you Lynda, my Ford Bronco Sport was the perfect fit for me! More
by Lizzie Stallone
April 04, 2022
Eddie Kelley is the man to see. Bought my first car from Imperial, won’t be the last. Eddie has been my entire family’s preferred salesman for years, and now I understand how th Bought my first car from Imperial, won’t be the last. Eddie has been my entire family’s preferred salesman for years, and now I understand how that came to pass. Hassle-free, no stress, and a great deal at the end of the day. Everything one could want from a car buying experience. More
by Will G.
March 31, 2022
Lynda Glassey. My sales person Smart Patient and. very accommodating The first time I didn’t feel pressured looking at trucks My sales person Smart Patient and. very accommodating The first time I didn’t feel pressured looking at trucks More
by Palexson
Employees Worked With
March 23, 2022
Dean Childs went above and beyond to make sure my girlfriend and I were happy. This was our first time buying a personal vehicle from Imperial Ford. It was also our first time purchasing a Truck. He girlfriend and I were happy. This was our first time buying a personal vehicle from Imperial Ford. It was also our first time purchasing a Truck. He was very considerate, easy to work with and didn’t give us a hard time at all. I would highly recommend anyone in need of a vehicle to reach out to Dean. He’s the best! More
by Tanner G
Employees Worked With
Other Employees :
Michael DiMella
March 17, 2022
Tony service was awesome making sure everything was exactly what I wanted. This 3 car I have purchased from him.thank you for everything exactly what I wanted. This 3 car I have purchased from him.thank you for everything More
by Jmac911
Employees Worked With
March 17, 2022
Purchased two vehicles from the Imperial Ford dealer recently. Brian O'Malley made the process easy. He is a very helpful salesman. The car and truck are just what I was looking for! recently. Brian O'Malley made the process easy. He is a very helpful salesman. The car and truck are just what I was looking for! More
by ltwinroth
Employees Worked With
Brian O'Malley
March 15, 2022
All around great experience coolest dealership I've ever been to staff very helpful made it very easy to make a choice and buy a truck been to staff very helpful made it very easy to make a choice and buy a truck More
by Michael verardo
