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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
October 20, 2022
Lynda Glassey was a pleasure to work with from the time I ordered my new Bronco till it arrived at the dealership. The manager was also great and worked with me on getting into my new Bronco. I would highly ordered my new Bronco till it arrived at the dealership. The manager was also great and worked with me on getting into my new Bronco. I would highly recommend working with imperial and Lynda Glassey. More
by Rprice2017sport
October 14, 2022
Dean was very helpful with my purchase of a new Ford F-150. He was able to complete the process very quickly and make sure that their were no inconveniences with receiving my vehicle. Thank you Dean! F-150. He was able to complete the process very quickly and make sure that their were no inconveniences with receiving my vehicle. Thank you Dean! More
by Braden Stewart
Employees Worked With
October 06, 2022
Linda Glassey was awesome to work with. Very knowledgeable, helpful, answered every question my husband and I had, very professional & a pleasure to work with I would definitely recommend Very knowledgeable, helpful, answered every question my husband and I had, very professional & a pleasure to work with I would definitely recommend this dealership and Linda. More
by chrissmasstar
September 28, 2022
Living next door to Mendon, we were not only treated VERY well as a “neighbor” at Imperial Ford, but like “FAMILY”! well as a “neighbor” at Imperial Ford, but like “FAMILY”! More
by elamart
Employees Worked With
September 22, 2022
Probably the best dealer experience I have ever had. Courteous, respectful and professional. Couldn’t ask for more. Highly recommended Courteous, respectful and professional. Couldn’t ask for more. Highly recommended More
by darkstartransport@comcast.net
September 19, 2022
Today i went into Imperial Ford to get a new car. Deep down I wasn’t expecting to walk out with the car I wanted, but Danny, Dave (who was such a sweetheart) and TJ made it possible for me to get the Deep down I wasn’t expecting to walk out with the car I wanted, but Danny, Dave (who was such a sweetheart) and TJ made it possible for me to get the car I needed! I can’t thank them enough for all the nice things they did to make sure I walked out with what I wanted! I’m so happy and I’m definitely a Imperial Ford customer for life! I highly recommend buying a car here! I was there in and out in 2 hours!!! That’s how fast they work there magic for you! Thank you guys for everything you did for me and my kids❤️ More
by bambiez
September 15, 2022
we were very pleased with the service that Brian O'Malley gave us he listen to what we wanted to pay for a vehicle and what kind of vehicle we were looking for . everyone there was nice also we are very ple gave us he listen to what we wanted to pay for a vehicle and what kind of vehicle we were looking for . everyone there was nice also we are very pleased with our vehicle. Thank you More
by lisavic
Employees Worked With
Brian O'Malley
September 12, 2022
I feel most fortunate that Morgan Johnson showed up to wait on me as I walked into Imperial Ford curious about the Mustang Mach E GT. She answered any question I had and also offered suggestions and helpf wait on me as I walked into Imperial Ford curious about the Mustang Mach E GT. She answered any question I had and also offered suggestions and helpful ideas. Not only did she deliver my car to my house but she was there for me again when I came for another tutorial showing the patience of a saint. Just yesterday I reached out to her for help and she was there for me again and wasn’t even at work. Morgan is an incredibly helpful person showing me how valuable she must be to the dealership! More
by Lindy
Employees Worked With
September 10, 2022
The entire process went smoothly. My salesman Dean got me the truck that I wanted and everything was done so all I had to do was drive it. Highly recommend! My salesman Dean got me the truck that I wanted and everything was done so all I had to do was drive it. Highly recommend! More
by nickmaguire614
September 08, 2022
Very pleasant and clean environment. Handicap accessible. Brian O'Malley was very knowledgeable and patient with assisting me. Definitely recommend him to others. Handicap accessible. Brian O'Malley was very knowledgeable and patient with assisting me. Definitely recommend him to others. More
by tcox9439
Employees Worked With
Brian O'Malley
