Imperial Ford

Having purchased three vehicles within 9 months, two of them brand new, I have never been treated better before by a car dealership. Ali is the best sales dealer I have ever done business with. I can say w them brand new, I have never been treated better before by a car dealership. Ali is the best sales dealer I have ever done business with. I can say with confidence that the next time I am ready to purchase it will be at Imperial Ford and hopefully with Ali! More

I went to Imperial at the suggestion of my spouse to look at Fords for him, but Dodge Caravans for me. I did a little research online prior to choosing Imperial but based on what I found it seemed like they at Fords for him, but Dodge Caravans for me. I did a little research online prior to choosing Imperial but based on what I found it seemed like they were the best place to get a fair price on a new or used vehicle. We were greeted warmly by Dean Childs, our salesperson when we got on the lot. My spouse told him what we both wanted and we first were shown the Ford Flex which my spouse was interested in then we headed over to the Dodge lot when I saw a 'used' Dodge Grand Caravan. The vehicle caught my eye but the sticker price made me take an even closer look. Dean allowed me to take the van for a test drive and I was sold. I wanted that van. He made the whole process easy and enjoyable. The finance department was equally as knowledgeable, friendly and willing to answer any and all questions as Dean was. I have never had as pleasant and enjoyable an experience at any dealership as I did when I got to Imperial. The lot was amazing, the showroom was impeccable and the decor was totally awesome--my kids, who came along with me, loved it there and were treated just as well as we had been. I never once felt pressure to buy a car, but I did and I'm thrilled with my new van. I was so happy with my experience I song the praises of Dean, himself, along with their finance department on my Facebook page. I have since recommended Imperial to a few of my personal friends who are looking to buy a new cars to go see Dean at Imperial. It was an awesome experience and I will go back to Imperial for my future car purchases. I have other dealerships that are much closer, but I'm more than willing to drive 45 minutes to Mendon because of the stellar customer service my entire family received. More

Great experience! Very accommodating to me while I waited. Friendly service department, brain my salesman was great was very helpful, I have bought 3 cars through imperal and this was by far my best e waited. Friendly service department, brain my salesman was great was very helpful, I have bought 3 cars through imperal and this was by far my best experience this year, things have seemed to change for the better there. More

I bought three cars from imperial. First 3 experiences were great. This last time I went I thought I was somewhere else. It wasn't what I expected. Stating the vehicle I was trading in was only worth half were great. This last time I went I thought I was somewhere else. It wasn't what I expected. Stating the vehicle I was trading in was only worth half of what I paid for it. These guys know I know my stuff. Very disappointed. Went to a different dealer and bought what I wanted. Told two other people about Langway ford and they bought a vehicles the next day. Want a ford go to LANGWAY FORD AUBURN, MASS More

Recently my husband and I asked our friend JD Janes to recommend an upstanding Ford dealership in our area. He referred us to Imperial Ford in Mendon where we had a fantastic experience with Mike Peters a recommend an upstanding Ford dealership in our area. He referred us to Imperial Ford in Mendon where we had a fantastic experience with Mike Peters and Jeff Nadim. They were extremely helpful and knowledgeable. They took time to answer all our questions and went out of their way to find the perfect used car to accommodate our needs. Mike even tracked down a car I saw online and went above and beyond to let me check it out. I highly recommend this team at Imperial Ford their friendliness and customer service surpasses all other dealerships I have been too. Thank You and see you in the future for our next vehicle. More

I was looking for a used truck on line and came across 1 at Imperial Ford I liked. I called and spoked to Lisa who said the truck was under agreement disappointed I was ready to move on when Lisa called bac at Imperial Ford I liked. I called and spoked to Lisa who said the truck was under agreement disappointed I was ready to move on when Lisa called back to say the truck was still available and since it was the last day of the month it would be a good day to get a deal on it. I fired up my motorcycle and took a ride down to the dealership where I met with Shawn Goulet a salesmen there who showed me the truck and we took it out for a test ride. Liking what I saw and considering the work that was proposed to be done as part of the sale I made an offer I thought was a low ball one. Expecting a counter offer Shawn after talking to the sales manger came back and said "congratulations you just bought a truck" It took a few days to do all the front end work needed which is common on a truck with over 70k miles on it and repair the AC which is ice cold now also a wiring harness was replaced which wasn't part of the deal but needed to be done for safety. After putting over 500 miles on the truck the battery light came on since I had gotten a new one as part of the purchase figured it was something else which it was the alternator had gone bad and being over 40 miles from the dealer they sent a tow truck to pick up the truck and replaced the bad alternator which can let go it is a used truck after all and something I don't have to worry about now all for no charge. I had new tires put on the truck and took it for an alignment check locally and was told that a front wheel bearing was going. I called and talked to Erin at service and she said to bring the truck in to have it checked out. They agreed it should be replaced and since the one on the other side had already been replaced no to mention just about everything else that can be replaced the whole front end is practically new. While there I talked to the service tech and asked if he would adjust my rear drum brakes and siphon out some transmission fluid which was over the full mark both of which he took care of all at no charge to me. Lastly they read the code to use the outside keypad which is usually a $50.00 dollar charge for free too. I now have a 2002 Explorer Sport track with just over 78k on it that is in like new condition, it came with a cap over the bed and a remote starter and alarm system the original owner had installed. I even got a coffee and muffin at the dinner while waiting for my truck to be serviced so all and all I am very happy with my purchase and would do business with them in the future. More

Had my ford towed truck in for bad wiring that killed my fuel pump. They called and said Good news it was fixed, Bad news it wasnt covered under warranty and the bill was $300.00. After going back and fort fuel pump. They called and said Good news it was fixed, Bad news it wasnt covered under warranty and the bill was $300.00. After going back and forth about what my warranty covered they still refused to cover it. I asked to speak with Kevin Mehan the owner who said "If I had bought the truck from them he would have gone to bat for me" Wrong Answer Kevin! I filed a 93A fraud law suit because my warranty book clearly stated wiring was covered. Two days later I got a call from someone there saying the $300 check would be mailed to me. They aggrevated the crap out of me when they could have just done the right thing from the beginning. More

This is our fourth vehicle purchased through Imperial Ford. My wife and I were looking for a moderately priced used vehicle. Our financing plan was critical to executing the sale and we were not sure Ford. My wife and I were looking for a moderately priced used vehicle. Our financing plan was critical to executing the sale and we were not sure if we could get an adaquate vehicle and still have it fit within our budget. The first auto that Dennis Leoleis found was a 2004 Mercury Montego which was fine as I was looking for an auto that would be good for sales, which equates to carrying clients and driving long distances. Jeff Nadim, the Finance Manager spent considerable time with us attempting to obtain financing that would fit our budget. This vehicle didn't fit our financial requirements as the value was too low given the milage and year. Dennis found another vehicle, a 2008 Ford Taurus, AWD version. On the surface I didn't think he was talking about us when he mentioned it as I certainly thought it would be out of our price range. Jeff went to work, and about 45 minutes later he said we could have it, and it would be within our financial requirements. The day after, prior to picking up the vehicle,as a result of diligence and dedication, he worked with another bank and lowered our payment considerably. Both Jeff and Dennis were terrific. They worked very hard on what I would consider a lower value sale. My wife and I want to sincerely thank both of them for a job well done. We got a great car, terrific financing, and overall a feeling of satisfaction. Excellent effort and customer satisfaction! More

Imperial provided a great car buying experience. We went there late on a Saturday afternoon and we drove away in a Mustang at 9:00 the same night! All Imperial employees we dealt with had a positive, custom there late on a Saturday afternoon and we drove away in a Mustang at 9:00 the same night! All Imperial employees we dealt with had a positive, customer oriented attitude and made us feel right at home. The details relative to having the car ready to go were taken care of very efficiently by our saleman Mike Peters. The showroom at Imperial is a must see with its museum quality music memorabilia, complimentary snack bar and jumbo screen TV, I did not want to go home. Imperial is where I am buying my new Fords from now on. More

When we purchased a car, we were told that it would be registered and inspected when wwe came to pick it up the follwing week. When we came in not only was it not registered or inspected, they gave us a p registered and inspected when wwe came to pick it up the follwing week. When we came in not only was it not registered or inspected, they gave us a problem when we asked why it wasn't done. We were then jockeyed around to 3 more people, not two explanations were the same and finally they said they wanted me to meet their 'runner' to get it inspected and that it would only take 15 minutes. That was pure bull@*$!, because anyone and everyone knows regitering a vehicle is a day long process in RI, that is even disregarding the inspection process. Overall they are extremely rude and unorganized, the sales man we dealt with was just a jerk once he got our money, as if we needed to do him a favor. very very dissatisfied. More