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Imperial Ford
Mendon, MA
1,002 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,002 reviews
January 08, 2025
I recently drove over an hour to check out a vehicle and was immediately greeted by Omar. From the start, he stood out as an atypical salesman—he wasn’t pushy, didn’t try to upsell me, and genuinely listene was immediately greeted by Omar. From the start, he stood out as an atypical salesman—he wasn’t pushy, didn’t try to upsell me, and genuinely listened to what I wanted. He made it happen! What impressed me most was his honesty—if he didn’t know something, he admitted it instead of guessing, which built a lot of trust. While there were a few hiccups with the registration and plating process, Omar kept me updated every step of the way, which made things much smoother overall. It was a great experience, and I’ll definitely be coming back in the spring to buy another vehicle. Highly recommend working with Omar! Plus the dealership itself inside makes it super comfortable. More
by zkeefer24
December 06, 2024
I always recommend Dave Cross at Imperial Ford to my family and friends. He is invaluable, friendly, and knowledgeable. Buying a new vehicle is always the most convenient and pleasant experience. I high family and friends. He is invaluable, friendly, and knowledgeable. Buying a new vehicle is always the most convenient and pleasant experience. I highly recommend it. More
by John
Employees Worked With
November 16, 2024
Chuck was very helpful and answered all my questions I had about my new car . Made the process a smooth as possible. I Would definitely recommend chuck for anyone looking to buy a new vehicle! had about my new car . Made the process a smooth as possible. I Would definitely recommend chuck for anyone looking to buy a new vehicle! More
by r_kinahan
Employees Worked With
November 15, 2024
I am a repeat costumer and i would come back again. It was a very pleasant experience with no stress dealing with Chuck Gjerde. I would recommend Chuck and Imperial to my friends. Gerald Lagesse It was a very pleasant experience with no stress dealing with Chuck Gjerde. I would recommend Chuck and Imperial to my friends. Gerald Lagesse More
by glagesse11
Employees Worked With
November 13, 2024
This was my first experience purchasing a vehicle with Imperial Ford and it was easy as can be through-out. The dealership was fully stocked which made finding the right vehicle a great experience. We w Imperial Ford and it was easy as can be through-out. The dealership was fully stocked which made finding the right vehicle a great experience. We worked with Chuck Gjerde who was very knowledgeable on all of the vehicles we looked at and very helpful as well. More
by J Sansoucy
Employees Worked With
October 28, 2024
Experience was great. Sales Rep Chuck Gjerde listened to our needs to resolve all our purchase requirements. Chuck personally went over every option (which were many) with Sales Rep Chuck Gjerde listened to our needs to resolve all our purchase requirements. Chuck personally went over every option (which were many) with us to assure our selection and satisfaction was the best I've had at any dealership. More
by Celtic
Employees Worked With
Chuck Gjerde
October 24, 2024
Excellent professional, knowledgeable. A purchase of my new 2024 F350 couldn’t have gone any smoother very satisfied customer thank you very much Chuck Gjerde. You were an amazing salesper A purchase of my new 2024 F350 couldn’t have gone any smoother very satisfied customer thank you very much Chuck Gjerde. You were an amazing salesperson More
by bostonsicilian5
Employees Worked With
Chuck Gjerde
October 18, 2024
I love the way I was treated and I love the car I went home with home with More
by puppygirl
Employees Worked With
October 17, 2024
I love the way Linda listened to me and how they worked with me on the price with me on the price More
by puppygirl
October 10, 2024
I recently dealt with Chuck Gjerde on the purchase of my new vehicle. Chuck was a pleasure to work with. Very knowledgeable and helpful. Thoroughly informative! I would absolutely recommend Chuck to any fam new vehicle. Chuck was a pleasure to work with. Very knowledgeable and helpful. Thoroughly informative! I would absolutely recommend Chuck to any family or friends in the market for a new vehicle! More
by Jessenia Sanchez
Employees Worked With
Chuck Gjerde
