Imperial Chrysler Dodge Jeep Ram - Service Center

Disapointing The aplicaa (sticker) on my ram door was peeling off I made that appointment prior to warrentee expiring, I got there for the service 1 week after my The aplicaa (sticker) on my ram door was peeling off I made that appointment prior to warrentee expiring, I got there for the service 1 week after my warentee expired. Service Manager would not repair nor discount the part. You lost my business. Service manager came over from closed Milford Chevy but now service Mgr at Ram. looks like Frank Dumas but taller. Can't select him as employee worked with....surprise. More

Outstanding as always Jim Parsons is always on top of his game and goes out of his way to make sure you are served well. He explains everything up front and gave me update Jim Parsons is always on top of his game and goes out of his way to make sure you are served well. He explains everything up front and gave me updates as needed. The work done is always done right and the helpfulness and courteousness are excellent. The waiting area is always clean and I can work via the wifi which is always a big plus. Overall an excellent experience everytime. More

Fantastic service I recently went to imperial cars to get routine service done on my jeep renegade. I was very pleased with the service I received. David Skehan, the se I recently went to imperial cars to get routine service done on my jeep renegade. I was very pleased with the service I received. David Skehan, the service advisor was very helpful from scheduling my appointment to answering all my questions and providing quality care to my vehicle. I would definitely recommend seeing him and the entire service department for any and all of your vehicle needs. More

Exceptional Mark Detoma was on top of his game! I was visiting from out of state when I started to have some problems with my car. The work was under a recall. He Mark Detoma was on top of his game! I was visiting from out of state when I started to have some problems with my car. The work was under a recall. He said he could talk to his service department and see what could be done. Well, guess what, they had the car in and fixed and ready for me to finish my vacation and travel home again! They were all very friendly and helpful. Thank you Mark DeToma for going above and beyond. More

Great service experience. I brought my car in to have a small amount of work done. Bill was my service rep, he was very professional and everything was done quickly and without I brought my car in to have a small amount of work done. Bill was my service rep, he was very professional and everything was done quickly and without too much wait. Great experience I would recommend this dealership for service. More

First Class all the way I have had the pleasure to work with Jim Parsons and the service staff at the Imperial Chrysler service department for several years now. Simple conc I have had the pleasure to work with Jim Parsons and the service staff at the Imperial Chrysler service department for several years now. Simple concept; treat the customer like you'd treat a family member. And that's what they do. I couldn't be happier and it's one of the main reasons why I buy my vehicles for my family and my business through Imperial. More

Timing Cover leakage repair on my Town & Country. The repair required that I leave the car overnight (last night) and Jim arranged a rental car for me since I live about 20 miles away. I explained tha The repair required that I leave the car overnight (last night) and Jim arranged a rental car for me since I live about 20 miles away. I explained that I needed the car before 2:00 the next day and Jim Parsons said he would try to get it done by then. I received a call this morning about 9:00 and was told the car was ready. I am impressed with the consideration and follow through. My experience with Imperial from when I purchased the car to now has been excellent, friendly and thorough. When I bought the car, they sold me an extended warranty that has paid for itself. The first thing that is done when repairs are required is a check of my warranty by Jim or one of his people. Not only is the service of the highest quality but knowing that Service Advisor is always looking out for my best interest is something that I value. Imperial has gone beyond in all of my dealings with them. More

Service Over the years I had cars of many makes and models. 85% of the time I have my cars serviced at the dealership. I have never experienced the quality of Over the years I had cars of many makes and models. 85% of the time I have my cars serviced at the dealership. I have never experienced the quality of service like I have when I go to Imperial Jeep. They are friendly, they take the time to explain what they will be doing and for what reason. I always feel comfortable asking questions. I am 100% satisfied with there service. More