Imperial Chrysler Dodge Jeep Ram

Horrible car buying experience I'm a pretty easy-going person and can over look a lot, but I had the absolute worst car buying experience ever at this dealership. They have zero cus I'm a pretty easy-going person and can over look a lot, but I had the absolute worst car buying experience ever at this dealership. They have zero customer service. Granted, I'm at a car dealership, but I've never felt more like all they care about is making a sale and getting my money. I bought a car with a crack in the windshield, thinking it would be and easy fix and wouldn't be a big deal. They took my trade-in right away because it was the end of the month and said my car would be ready within a couple of days. Two weeks went by and I heard nothing from them. I had to call a manager to find out when exactly it would be ready since I couldn't get a straight answer. I had to ask for a rental since they took my trade-in. It's been over a month since I bought the car. Once again, they have not called me and I had to call them to inquire when it would be ready. I still don't have a car after a month and have already made a car payment. Completely ridiculous! The funny thing is that I went in a week prior to buying the car, just to look around, and the following week they called me every day and even send emails! Pretty disgusting that after you actually buy a car and give them your business, they couldn't be bothered to follow up on the windshield they're replacing. I'll never buy another car with them again nor would I recommend that anyone else does. Very disappointing More

great experience, Ed Kelly was patient and helpful Ed Kelly was very patient and helpful when I was trying to purchase my new Jeep Cherokee. He facilitated test driving more than one Jeep vehicle befor Ed Kelly was very patient and helpful when I was trying to purchase my new Jeep Cherokee. He facilitated test driving more than one Jeep vehicle before I made my decision about which car to buy. Ed thoroughly explained the car buying process and the options on each of the vehicles I was considering. Thank you so much Ed, I appreciate the help and I am enjoying my new Jeep Cherokee! More

Ask for Ed Kelly! From the minute we walked into the dealership, Ed Kelly made this one of the best customer service experiences we've ever had. My wife and I were in t From the minute we walked into the dealership, Ed Kelly made this one of the best customer service experiences we've ever had. My wife and I were in the market for a seven passenger vehicle and the Durango was at the top of our list based on the research we had done. Ed was very honest, knowledgeable and easy to talk to. Even after completing the sale he went out of his way to make sure we had everything we needed, including a visit to my workplace which is about 45 minutes away from the dealership! If you're shopping at Imperial don't hesitate to ask for Ed! More

Another Great Imperial Experience! My son and I just returned from Imperial Dodge where he purchased a new 2014 Dodge Charger. Last Christmas I purchased a 2014 Chevy Silverado at Impe My son and I just returned from Imperial Dodge where he purchased a new 2014 Dodge Charger. Last Christmas I purchased a 2014 Chevy Silverado at Imperial and had an incredibly positive experience. Today's experience on the Dodge side of the dealer was no different - outstanding! We were assisted by Rick Panorese who was helpful, honest, direct and most importantly, helped us get to a price and package that was fair and exactly what we wanted. The experience with the Business Manager, Mike Walsh, Jr. was just as outstanding. He quickly found us a great, low interest rate, sold us only the warranty that we needed, and moved us through the deal close and paperwork quickly and smoothly. Rick and Mike are both great guys, pleasant to deal with and were accommodating to our needs. Once again, Imperial impressed with value, service and price. If you need a quality car at a fair price and want a pleasant, no hassle experience, Imperial is the only place you need to shop! More

Jeep Buyer Just purchased a 2015 Jeep Grand Cherokee from Imperial, had been there a few months prior and at that time was introduced to Ed Kelly an Just purchased a 2015 Jeep Grand Cherokee from Imperial, had been there a few months prior and at that time was introduced to Ed Kelly and Dave Mello,2 real nice guys and one of many reasons I went back there. After shopping around, my decision to make a purchase from their dealership was a no-brainer. Sean Ewing was my sales representative, he put me into exactly what I was looking for, no pressure, no bull.... unlike some of the other dealerships I had visited, his personality and knowledge of Jeeps made my purchase easy. Mike Walsh Jr and Karyn Ingram handled the finance end and were both great to deal with. Although I didn't meet him, I want to commend Santos Cruzado on his prompt quick response and follow-ups on my e-mails, along with the unknown receptionist who fielded my calls. As a side note I want to once again thank Ed and Dave for all their help, its people like the ones I have mentioned that make Imperial Jeep a success and a pleasure to deal with. Thanks for everything Tim. More

Purchase of a 2015 Chrysler 200S This is our second purchase from Imperial. Ed Kelly was great at helping us select a vehicle that would fit our needs and what we were looking for. He This is our second purchase from Imperial. Ed Kelly was great at helping us select a vehicle that would fit our needs and what we were looking for. He exceeded our expectations in every way possible. He was honest and worked hard to ensure we weren't just happy with our purchase, but he made us fall in love with her car. We experienced great difficulty with the lender but Ed never continued to work hard and made sure we were in the vehicle by the time we needed to be. Thanks Ed! We wouldn't buy a car from anyone else!! More

First time in a long time! Sean worked with me in regards to a pre-owned car, he was very professional and personable. No pressure, just listened to what I was looking to achiev Sean worked with me in regards to a pre-owned car, he was very professional and personable. No pressure, just listened to what I was looking to achieve through the sales process for the car we test drove. With very little back and forth, the deal was done. It is a great experience when you do not feel stressed nor forced and the salesman and the dealership work WITH you to help you through the process. We (wife and I) had to wait a bit for the finance but that was just our timing and Mike moved us through quickly but answered every question. DMcAlpine More

awesome team!!! Frank was very honest and sincere about the deal we were getting into. Was very thorough with instructions and made sure we were comfortable before ma Frank was very honest and sincere about the deal we were getting into. Was very thorough with instructions and made sure we were comfortable before making our purchase. I left the place with a very big smile. Karyn who was the one who helped us finance this vehicle was super helpful and worked hard to get us to a comfortable rate and price. Will definitely go back for another car soon!!! More

Happy Customer! I had a unique situation and my lease was coming up in a few days. I had been trying to work with the same dealership I had in the past and I was hit I had a unique situation and my lease was coming up in a few days. I had been trying to work with the same dealership I had in the past and I was hitting so many brick walls. I was getting more and more frustrated and nervous because I knew my time was running out! I was advised to go work with Imperial. Because I had such a unique situation. I asked to speak to the manager as soon as I was approached. Typically this is when a sales person would continue to press and just make me more upset. Jim Burke was fantastic though. He did ask a few short questions and said he would get the manager for me right away. Aaron Jacobs came right over and was so wonderful! He greeted me and I explained everything. He broke down exactly what they could and would do for me in a way that made me feel at ease. He allowed me to ask any questions and concerns I had and he never got offended by them. He handed me back over to Jim. Jim found the perfect car for my circumstance by listening to my needs and wants. He prepared me for Jim Walsh, Jr. who worked the financing and even gave me a few tips for the future! After feeling "beat up" from working with my other dealership, I was so pleased to have such a positive and wonderful group of gentlemen work so well for me. Thank you for everything again! More

New Car Buying Experience Immediately upon meeting our salesperson, Andy Clair, our journey to purchasing a new car was smooth and quick. We wanted another Town and Country va Immediately upon meeting our salesperson, Andy Clair, our journey to purchasing a new car was smooth and quick. We wanted another Town and Country van and after listening to our wish list, Andy showed us to one of the preowned vans. We then took a look at the other options but came back and test drove the one that Andy pointed out first. After our test drive we sat down and made the purchased. Mark Walsh, Jr, made the paperwork a breeze. The service department found and fixed a small problem when I returned to get the inspection sticker. We are very happy with all of the employees that we encountered through this process. Thanks to all. More