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Imperial Chrysler Dodge Jeep Ram
Mendon, MA
1,107 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,107 reviews
April 23, 2015
Kudoos to Karyn in Finance I'd like to thank Karyn for her superior service. She was in constant contact with me during the process of financing and when the financing companie I'd like to thank Karyn for her superior service. She was in constant contact with me during the process of financing and when the financing companies got switched she was able to get me a lower rate/payment. We even met to process the final paperwork on her day off!!! Thanks so much Karen! More
by PBELL01
Employees Worked With
Karyn Ingram
April 23, 2015
Always treated fairly I stopped in last weekend to look at purchasing a new vehicle. I had been told to see Sharon Reed & now I know why. Sharon puts the fun back into buyi I stopped in last weekend to look at purchasing a new vehicle. I had been told to see Sharon Reed & now I know why. Sharon puts the fun back into buying a car. She spent the time with me to find a great car that I ended up buying that afternoon. Everyone through the entire process was great to work with. More
by long time customer
Employees Worked With
Kerri Larson, Jeff in the shop, great mechanic., Rami Awad, Sharon Reed
April 22, 2015
Jeep Wrangler Experience I recently bought a Jeep Wrangler from Imperial and had a fantastic experience! I came to the dealership with an exact idea of what I wanted, and Ed K I recently bought a Jeep Wrangler from Imperial and had a fantastic experience! I came to the dealership with an exact idea of what I wanted, and Ed Kelley along with JP Carlo ensured that I left with the exact jeep I sought. Not only did they find me the perfect jeep, there was no pressure to buy anything I didn't want. Also, when it was time to do the finance, no meant no! I was not pressured to get any additional services or policies that I did not want. Overall, I'd highly recommend buying anything Jeep, Chrysler or Dodge from these men! More
by Laobrien325
April 20, 2015
Great sales experience Had a great sales experience with Santos, Ed, and Karyn. Bought a 2014 Dodge Charger and I love it!!! The staff was honest and straight forward. Had a great sales experience with Santos, Ed, and Karyn. Bought a 2014 Dodge Charger and I love it!!! The staff was honest and straight forward. More
by Skippytcg
April 20, 2015
Best experience I've ever had buying a car Frank Dumas was absolutely wonderful to work with. I never once felt like i was talking to a car salesman it felt like i was talking to a friend and s Frank Dumas was absolutely wonderful to work with. I never once felt like i was talking to a car salesman it felt like i was talking to a friend and someone that really cares about how i felt. I will be recommending Imperial to everyone i know. Mike in finance was also fantastic to work with. with his honesty and professionalism i felt very comfortable and not pressured at all. More
by Tina2015
Employees Worked With
Frank Dumas, Mike Walsh Jr
April 20, 2015
Bying a Jeep I felt quite comfortable with the care of the seller, and satisfied by the purchase of the vehicle. I appreciate the recommendations made by the Loan I felt quite comfortable with the care of the seller, and satisfied by the purchase of the vehicle. I appreciate the recommendations made by the Loans manager. More
by Frankie123
Employees Worked With
Frank Dumas
April 20, 2015
Dodge Dart 2013 Sean Ewing was the sales rep for us, and Mel and Lori felt he was very accommodating, friendly and knowledgeable in helping us find our 2013 Dodge Da Sean Ewing was the sales rep for us, and Mel and Lori felt he was very accommodating, friendly and knowledgeable in helping us find our 2013 Dodge Dart. We would highly recommend Imperial to our friends and family. More
by mel&lori
Employees Worked With
Mike Walsh Jr, Sean Ewing
April 18, 2015
Very Pleased With new Car Purchase Never in my life had a been to dealership where there was no pressure and shadiness.I got treated equally not like a dumb woman.I highly recommend Chr Never in my life had a been to dealership where there was no pressure and shadiness.I got treated equally not like a dumb woman.I highly recommend Chris Gates,Andy Clare,Mike Walsh,and Sara from the internet were wonderful to deal with,polite,no pressure at all.Very laid back down to earth people at a very accommodating dealership.Highly Recommend. More
by 2015 Jeep Limited
April 15, 2015
Seamless Experience!!! We had a wonderful experience recently and it was all made possible by Frank Dumas. He was very knowledgable and friendly. Best salesman for us. We had a wonderful experience recently and it was all made possible by Frank Dumas. He was very knowledgable and friendly. Best salesman for us. More
by PnB
Employees Worked With
Rami Awad, Frank Dumas, Karyn Ingram
April 14, 2015
Ahmed Mourtada and Imperial Cars This has been the best service I have gotten from a dealership, honestly in the past 12 years. I have had the same car and needed to purchase another This has been the best service I have gotten from a dealership, honestly in the past 12 years. I have had the same car and needed to purchase another vehicle. This was a huge deal, especially since I was trading in a car my father and I originally purchased 12 years ago. Since my father passed, I have wanted a Jeep like he had when I was a child. Ahmed Mourtada went above and beyond to not only find the perfect jeep, but to find a jeep that is reminder of my great father. Imperical Cars is honestly the best car dealership with service that is untouchable. Go see Ahmed Mourtada, he will not only find you the perfect vehicle, but he honestly cars about his customers. He has given me back moments I have been searching for. Thank you Ahmed and Imperial Cars!! More
by Shareen Mustafa
Employees Worked With
Ahmed Mourtada
