Imperial Chrysler Dodge Jeep Ram

Great customer service!! The sales team was very personable and easy to do business with. We ended up having an issue where we bought the "wrong" car. We discovered the next The sales team was very personable and easy to do business with. We ended up having an issue where we bought the "wrong" car. We discovered the next morning, panicked, and called Imperial back. They did everything they could to get us into the right car (even at an expense of several thousand dollars to them). They made a situation we thought would be disastrous into nothing more than a mere hiccup. They made sure we were happy and that we got exactly what we needed. Ahmed and JP were a pleasure to do business with and I will definitely be a return customer. More

You will love Imperial ! This is the forth vehicle my family and I have purchased from Imperial. Once I did my research and knew exactly what make model and style I wanted fo This is the forth vehicle my family and I have purchased from Imperial. Once I did my research and knew exactly what make model and style I wanted for a vehicle- off to Imperial I went.! I found exactly what I wanted! I decided to make the purchase on my own-why did I need my husband? People warned me not to go without him but I know at Imperial everyone is treated fairly. MarK Detoma and Mike Walsh were excellent! It was a complete pleasure and as always will recommend Imperial to everyone and anyone! More

A wonderful experience buying a car I came in to Imperial Motors/Chrysler looking for a used truck. I was fortunate that Sharon was there to greet me. This past winter was not a kind o I came in to Imperial Motors/Chrysler looking for a used truck. I was fortunate that Sharon was there to greet me. This past winter was not a kind one to my old truck. A 1997. I was planning for a new one. I explained to her what I was looking for. She didn’t try to steer me to anything I didn’t want. She asked some questions to better gauge what I was looking for and she showed me trucks I might be interested in. Astounding. Somebody who would listen to what I said. I can tell you, other dealerships were not so on-the-ball. NO pressure. I wasn’t planning on buying it at that point in time. She understood that. I thought that more trucks would come on the market with the better weather. She told me she would keep me in mind if new trucks came in. I told her I would be back. A new truck came in. I came out to look at it. I looked at 2 other trucks. I got to take them for a ride. She spent a great deal of time with me and answered all my questions. She was very helpful. She is friendly, informative and laughed at my jokes. The perfect salesperson for me. She did what she said she would do. She completed everything by the time she said it would be done. I’m from Plainville and there are dealers who are closer. I did not find one who matched her service and friendly demeanor. I had a very pleasant experience at this dealership and I KNOW a major reason was Sharon. I will be back. I will tell my friends about her. I am telling you about her. Please believe me. You will be glad you did. More

Like a dream come true I have been looking to purchase a Jeep Wrangler for the past three months and Imperial was the right dealership that made that dream come true. Ed Kel I have been looking to purchase a Jeep Wrangler for the past three months and Imperial was the right dealership that made that dream come true. Ed Kelly along with JP Carlo worked non stop to find the right vehicle for myself and my family. After finding it and Rami Awad was able to work with the right bank to make sure I drove away in a brand new Rubicon. I have never had this type of over the top customer service while purchasing a vehicle. A job well done by the three gentlemen. Cheers - Phil M More

Financing was a pleasant experience I want to tell you all what a wonderful experience I had at Imperial Motors/Chrysler. I was looking for a new- to- me Ram 1500. At work, I deal wit I want to tell you all what a wonderful experience I had at Imperial Motors/Chrysler. I was looking for a new- to- me Ram 1500. At work, I deal with a lot of Chrysler employees who come to me for their care. I asked many of them where they would go to get a car. Many of them said that they would go to Imperial. Some friends of mine had gone to Imperial, also. Nothing but kind words for them. So…I decided to try it myself. One of the people I had the pleasure of dealing with was Karyn Ingram. She helped me through the financing part of the process. She was WONDERFUL. Polite, friendly, efficient, helpful and she handled the transaction smoothly. She answered any questions that arose. Took care of all concerns. She was great. From my perspective, I went in, got financing, wrote a check for the down payment and walked out with a new truck. Karyn was very nice. She was sociable, informative and gracious. Spending money was never so enjoyable. If you go to Imperial and you get the opportunity to deal with Karyn, I am telling you it will be a very enjoyable part of the process. More

Decieving-UPDATED 5/27/15 Received call from Mike Penna(GM) of all Imperial Cars in regards the experience I had. He was disappointed on how it was handle and offered 5/27/15 Received call from Mike Penna(GM) of all Imperial Cars in regards the experience I had. He was disappointed on how it was handle and offered a next day appointment, lunch, and detail car wash of my vehicle. On 5/29/15 I brought my vehicle and Chuck (Service Manager) took my vehicle immediatley upon arriving and gave me the lunch gift card to enjoy while it was being serviced. I was happy with the result in addition, Chuck explained to me that the knocking/ticking noise is normal and not worry about it. I'm very pleased with Mike in rectifying the situation at hand. Only reason I gave a 4 instead of a 5 is due to the fact that only reason I received a response was due to posting my review online instead of responding to the emails/phone calls in regards to my concern. 5/26/15 Purchased a 2011 GMC Terrain from here and they were great all up until I drove off the parking lot. Since them they have ignored my service calls resulting from carfax 2 recalls (seatbelts and driver side power seat) in addition, a knocking noise that I reported to them the following day. Still nothing 2 weeks plus later. Very sad as I had a good experience from test driving to finance. More

Ram 1500 I have been dealing with Andy for over 6 months trying to work out what truck I was going to buy and if a Ram which one, Andy took the time to researc I have been dealing with Andy for over 6 months trying to work out what truck I was going to buy and if a Ram which one, Andy took the time to research the information he wasn't sure on to get back to us to help us make our decision between the 2500 and the 1500. Its was a pleasure dealing with the team at Imperial and we will be dealing with them again. More

2015 Overland I want to thank Ed Kelly for his time and patience with the purchase that me and my wife recently made. Ed was very thoughtful and kind when it came I want to thank Ed Kelly for his time and patience with the purchase that me and my wife recently made. Ed was very thoughtful and kind when it came to the sales process. I told him that we were looking for a new dealership to do business with so I expected an open and honest discussion as we went through the sales process. Ed far exceeded my expectations! His follow through and follow up are second to none. I won't leave out Karyn Ingram in Finance either - she's one terrific lady! Thank you again to Ed and Karyn! We Love our 2015 Overland!!!! More

Easy experience It was a pleasure dealing with Ed Kelly on the purchase of my vehicle. The experience was easy and informative. Ed kept me informed on all aspects of It was a pleasure dealing with Ed Kelly on the purchase of my vehicle. The experience was easy and informative. Ed kept me informed on all aspects of the purchase which was very professional and appreciated. I will recommend Ed to anyone looking to purchase a vehicle. Also thank you to Rami Awad for handling the financial matters. Rami was friendly and professional which made everything come together smoothly. More

Car buying is easy at Imperial My wife and I arrived at dealership and we were greeted by employees. We discussed what type of care that we required with our sales person, Mr. Joel My wife and I arrived at dealership and we were greeted by employees. We discussed what type of care that we required with our sales person, Mr. Joel Cohen. We test drove the Chevrolet Impala, Chrysler 200C and new and used Chrysler 300C. After an half a day of test driving cars and having each question addressed an answered satisfactorily by Mr. Joel Cohen we bought a used 2014 Chrysler 300C. There were items that needed to be replaced which were addressed. Since it was getting late and there was only one business manger available we came back the next day to complete the sale. The business manger knew her job and explained each step of the financial process. We drove the car home after Mr. Cohen paired our phones and showed us how to use the interactive menus, More