Imperial Chrysler Dodge Jeep Ram

Warranty issue, dealership handled quickly Had issue with warranty expiring while waiting for service department to get appointment in. The general manager of the dealership resolved my issue, Had issue with warranty expiring while waiting for service department to get appointment in. The general manager of the dealership resolved my issue, would recommend. More

Exceptional service poor price! Ed Kelly was an awesome salesman. Ed gave it to you straight and did everything possible to get me the price I was looking for but in the end the fin Ed Kelly was an awesome salesman. Ed gave it to you straight and did everything possible to get me the price I was looking for but in the end the financing wouldn't meet my price. I was looking at a Jeep Compass and decided to go with a Honda CR-V. The deal was cheaper saving 3 months on a lease and $1137 over all. Only reason why I chose the CR-V. More

Ed Kelly / Mike Walsh - Top Notch My wife and I came in with a couple SUVs in mind but not exactly sure what we were going to do. Ed listened to all my needs and concerns and with comp My wife and I came in with a couple SUVs in mind but not exactly sure what we were going to do. Ed listened to all my needs and concerns and with complete honesty presented the best option for me, rather than forcing his own agenda on us. This is my first experience with Imperial and I can honestly say I will not go anywhere else. More

Happy customers My husband and I went to look at a suv to replace our 13 year old Durango, Joel Cohen was the salesman that help us. He was very helpful , took his ti My husband and I went to look at a suv to replace our 13 year old Durango, Joel Cohen was the salesman that help us. He was very helpful , took his time showing us models that we were interested in. We stayed in our budget range and ended up purchasing two SUV.....Very Happy The Costellos More

Great Experience - Willing to work with us. When we were heading to the dealership we really had no intention of buying a car. We were sold on the idea of shopping as many places as we could, an When we were heading to the dealership we really had no intention of buying a car. We were sold on the idea of shopping as many places as we could, and trying out as many cars as possible. We had rented a Honda Civic and Toyota Corolla recently, and although we thought they were the perfect size for us - and pleasing with gas mileage - we didn't like the horsepower of the vehicles. A friend told us to try the ford focus and dodge dart. When we got to Imperial Chrysler we were not pressured while looking around the lot (This felt new, since other places we had been instantly hounded us - yikes). We simply saw a dart that we were interested in and asked one of the salesman walking the lot. (This was Andy Clair - ask for him when shopping there - he's the best). We didn't know that he was about to head home until later that night, but he never pressured us while taking us test driving in a couple of darts on the lot. He knew the car, and he was very professional, plus he never gave us a false price or let us know that we could be wasting his time. We even told him that we still wanted to test drive a focus, and while he ran some numbers and appraised our car, he brought us over to Imperial Ford. In the end we liked the dart, and they appraised very generously for our car (not in the best shape), and gave us all the possible incentives and rebates that fit us. Then when we sat down with the financial person (Karyn Ingram) she kept trying to find us the best rate on a car loan, and we got one, and then we finally decided to say yes to the car! Overall, it was a great experience, and at no time did we feel that we couldn't walk away, but we loved the car, and it all just fit. More

Impressive Our sales professional, Frank Dumas was very welcoming, upfront with explaining Red Tag sales to us, informed us how to read the stickers on windshiel Our sales professional, Frank Dumas was very welcoming, upfront with explaining Red Tag sales to us, informed us how to read the stickers on windshield. All in all, made us feel very comfortable in deciding which vehicle to purchase. At the back end during pick-up of the vehicle, again he was very professional in explaining everything to us. What a pleasurable experience all told. More

Best Purchasing Experience in 20 yrs. The experience starts as you walk through the doors, the atmosphere is unlike any other dealership you've ever visited. It's fun, it's like Hard Rock The experience starts as you walk through the doors, the atmosphere is unlike any other dealership you've ever visited. It's fun, it's like Hard Rock Cafe and Apple bee's merged in Mendon. I told Frank, my new best friend ever, that I hated buying cars - our previous experiences have been just short of torture for the most part. Frank promised me an easy, pressured afternoon and that is exactly what we got, considering we weren't even sure what kind of vehicle we even wanted to buy. We went armed with a True Car estimate and pre approved loan, a trade in and we had a new car before I knew it. Thank you all again for a great buying experience. More

Excellent! I went to the dealership to buy a new car. I didn't know what I wanted. I had a very professional salesman, he was very informative and helpful. Mr Du I went to the dealership to buy a new car. I didn't know what I wanted. I had a very professional salesman, he was very informative and helpful. Mr Dumas showed me a Dodge Journey and we went for test drive. I then took it for a ride by myself and fell in love with the car. When I went back to the dealership Mr Dumas was very helpful and negotiating a fair price for my car. I would recommend this this dealership to others because it was a very pleasant experience. The dealership as well as Mr Dumas made this a very pleasant experience. More

Excellent service! I purchased a Jeep Renegade at Imperial. I do not like buying cars as a rule, it can be a stressful experience, but I had an excellent experience at I I purchased a Jeep Renegade at Imperial. I do not like buying cars as a rule, it can be a stressful experience, but I had an excellent experience at Imperial. Our sales associate that helped us, Dave Boratyn, was wonderful. He helped us find the model we wanted, but was never pushy in trying to make a sale. He was very helpful, friendly, informative, and helped us to get a good price for the vehicle. I would recommend this dealership and him as a sales associate to my friends and coworkers. The gentleman in finance, Mike Walsh Jr. was very friendly and pleasant also, and gave us a good deal on a warranty. I would definitely come back for future vehicles and have my car serviced at Imperial as well! I liked the decor too! More

great experience unlike most dealerships I have been too lately I had a great experience at imperial jeep. my sales professional Frank dumas was above and beyond the b unlike most dealerships I have been too lately I had a great experience at imperial jeep. my sales professional Frank dumas was above and beyond the best sales person I have had the pleasure of dealing with. Karyn in finance was great as well. the whole experience was like purchasing my truck from friends. thank you all, Nick More