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Imperial Chrysler Dodge Jeep Ram
Mendon, MA
1,107 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,107 reviews
August 25, 2016
Informed, comprehensive, thoughtful, and patient Hi Ahmed, Thank you for your help in purchasing our new Pacifica. Your detailed knowledge of the many features that come with this car helped us Hi Ahmed, Thank you for your help in purchasing our new Pacifica. Your detailed knowledge of the many features that come with this car helped us make a sound decision. The time you spent with us explaining the electronic features of the pairing of phones, the GPS system, and the Sirius system helped us greatly in learning how to operate this component. Finally your patient and friendly demeanor towards us, as well as our handicapped son, Thomas, made Lorraine and I feel that we had not only purchased a car, but that we had made a true friend. I'm sending you some pics of Tom and of the hummingbirds I photographed in Maine. Warm regards, John, Lorraine and Thomas Soucy More
by John and Lorraine
Employees Worked With
Ahmed Mourtada
August 15, 2016
Relaxed and No Pressure Experiance First thing I want to say is zero pressure!!!! They actually told me to go home and think it over. Great great experience Highly Recommend!!!! First thing I want to say is zero pressure!!!! They actually told me to go home and think it over. Great great experience Highly Recommend!!!! More
by FF Steve
Employees Worked With
Rami Awad, Mark DeToma
August 06, 2016
Very happy with my Salesman Bill Shaw Went to Imperial to look for a Grand Cherokee. Met with Bill and he went above and beyond to meet my needs to get this vehicle. The only complaint i Went to Imperial to look for a Grand Cherokee. Met with Bill and he went above and beyond to meet my needs to get this vehicle. The only complaint i had was the car was totally empty and they refused to put gas in it. The excuse was that they overpaid for my trade. Every car purchase i have ever made the dealer would always fill the tank. I had to drive 30 miles home on empty. Verry happy with this purchase overall. More
by rodnshaG
Employees Worked With
Bill Shaw, Mike Walsh Jr
August 03, 2016
Excellent experience, nothing I have ever experienced Was able to conduct business in a neat orderly fashion. Walked out with a great Jeep lease and will be back in three years, to do it again. Imperial Was able to conduct business in a neat orderly fashion. Walked out with a great Jeep lease and will be back in three years, to do it again. Imperial is a great place to do business, More
by Gerry Duhamel
Employees Worked With
Mark DeToma
July 29, 2016
Best customer service Ahmed is awesome / he goes above & beyond to give wonderful customer service to those he works with .he listened and truly understood what I wanted an Ahmed is awesome / he goes above & beyond to give wonderful customer service to those he works with .he listened and truly understood what I wanted and needed in a car. More
by Jeep buyer
Employees Worked With
Ahmed Mourtada
July 27, 2016
Great Prices and awesome staff!! I was visiting from Iowa and went in to the dealership. Everyone was so helpful and friendly! I had no intentions on buying a new car while on vaca I was visiting from Iowa and went in to the dealership. Everyone was so helpful and friendly! I had no intentions on buying a new car while on vacation, but the prices were so great, I couldn't pass it up! They weren't pushy at all. They went above and beyond any dealership I have ever been to! More
by janelltravis
Employees Worked With
Rami Awad, Frank Dumas
July 27, 2016
Went in to look at a car. I ended up buying it. I went in to test drive a car today. I was met by Frank Dumas. He was very kind no pressure with him. He laid everything out for me. Very transparent I went in to test drive a car today. I was met by Frank Dumas. He was very kind no pressure with him. He laid everything out for me. Very transparent no surprises. He stayed with me through out the whole process. Rami Awad was the finance manager very knowledgeable and friendly. He talked me through the whole financial process line by line. No surprises. This is the way buyig a car should be. If you are looking to buy a new or used car. This is worth the time. I will use them again and recommend them to my family and friends. Thank you again Frank. Walter Thompson More
by Walter Thompson
July 17, 2016
Selection Price and Friendly Staff Came looking for a Jeep Cherokee Salesman Bill Shaw took me out in one to test drive. Nice but wasn't to my liking, Looked around some more and saw a Came looking for a Jeep Cherokee Salesman Bill Shaw took me out in one to test drive. Nice but wasn't to my liking, Looked around some more and saw a Patriot in the showroom loaded and sharp. Decided to test drive one and then I decided to purchase, making the deal was PAINLESS. No Pressure no going back and forth on the price. Huge selection showrooms are retro throwbacks. Sales staff (Bill) was great we discussed more than buying a car, a good feeling. Finance Department Rami Awad very professional and straight forwarded, I left that day without any Buyers Remorse,. On day of pick up, again professional delivered my Jeep as promised. Highly recommend this dealership they don't have over 1700 cars on their lots by accident. They are a first rate dealer who earns peoples trust. More
by Mike CT
Employees Worked With
William, Shaw, Rami Awad
June 30, 2016
Positive Experience We were happy with our experience. The nice thing was we were not bothered by sales people while We were quietly just looking outside at the models we We were happy with our experience. The nice thing was we were not bothered by sales people while We were quietly just looking outside at the models we were interested in. Once we narrowed down what we wanted we went in to be greeted by a very polite , professional salesperson , Matthew Roushia Matt went outside with us and explained very well the differences and features of the models we were interested in and did not try to pressure us into buying up. Once we decided to buy Matt worked very hard getting our car prepared quickly and ready to pick up at the time promised. He was very professional and a pleasure to deal with. Thanks Matt! Gail & Ron Neidig More
by angelic
Employees Worked With
Matthew Roushia
June 27, 2016
Was Able to Turn a Bad Situation into a Pleasant One! I went into the dealership with my father last week to speak with Rick Panorese about a previous vehicle purchase that had gone wrong. I had purchase I went into the dealership with my father last week to speak with Rick Panorese about a previous vehicle purchase that had gone wrong. I had purchased a Ford Explorer a few years earlier, however, when i had a child, the payments started to be a little more than i could handle. He did his research and was able to come up with some great options for me to try and make the best out of this situation. My father and I did not have high hopes as the hole i was in seemed a little too deep to get out of. I am so happy to say that this turned out in my favor. I walked away with a beautiful new Jeep with a lower payment. Thanks Imperial for the great service! Way to turn around a bad situation and make it a pleasant one! I'm very happy with my purchase! More
by Ashley Recore
Employees Worked With
Rick Panorese
