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Imperial Chrysler Dodge Jeep Ram

Mendon, MA

4.7
1,107 Reviews
THE IMPERIAL CARS DIFFERENCE • We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles. • We Maintain an inventory of 2,500 new and pre-owned vehicles • We monitor the competition on a daily basis to guarantee the best prices • We work with 60 banks and credit unions to get our customers the lowest possible interest rates • We have nearly 3 million dollars of in-stock parts at all times. • Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday. • Our expansive service department is open 6 days a week for your convenience • Our service technicians receive daily factory updates and continuous training and certification • On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store. OUR MISSION • Is to create 100% customer satisfaction with all our products, prices, and services • Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability. Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family. CORPORATE CITIZENSHIP We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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10 Uxbridge Rd

Mendon, MA

01756

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Showing 1,107 reviews

May 03, 2017

Disapointing The aplicaa (sticker) on my ram door was peeling off I made that appointment prior to warrentee expiring, I got there for the service 1 week after my More

by dpgoat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tall Service Manager
May 08, 2017 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for your business and for taking the time to share your kind words about Frank Dumas and your experience at Imperial Chrysler-Dodge-Ram-Jeep Frank and te staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

May 17, 2017 -

Imperial Chrysler Dodge Jeep Ram responded

Hello dpgoat We're very sorry for the poor experience. We take matters of customer service very seriously and would like the opportunity to discuss with you. If you provide your phone number and preferred contact times to us at customercare@imperialcars.com a member of our management team will reach out. Sincerely Linda Wilcox

April 19, 2017

Very easy to work with I recently purchased a new Jeep Renegade at Imperial Dodge Jeep Ram. I was quickly met and shown a few cars before taking the car out for a test driv More

by JCharest
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Noor, Mark DeToma
Apr 21, 2017 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for your business and for taking the time to share your kind words about Mark DeToma and your ex[erience at Im[erial Chrysler-Dodge-Jeep-Ram. Mark and the entirte staff here at Imperial truly appreciate it. Sincerely,'Mike Penner'General Manager Imperial Cars Imperial Ford, Chevy, Chrysler--Dodge-Tam-Jeep The best compliment we can receive isa referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

April 06, 2017

Wonderful I recently purchased my new car at Imperial Chrysler. Mark DeToma was more than helpful with helping me pick out the perfect car for me that was still More

by Maddinewton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark DeToma
Apr 07, 2017 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for your business and for taking the time to share yourkind words about Mark DeToma and your experience at Imperial Chrysler Dodge Jeep Ram. Mark and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

April 04, 2017

Outstanding as always Jim Parsons is always on top of his game and goes out of his way to make sure you are served well. He explains everything up front and gave me update More

by TGuerra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Parsons
Apr 07, 2017 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for your business and for taking the time to share your kind words about Jim Parsons and your experience at Imperial Chrysler Dodge Jeep Ram. Jim and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

April 03, 2017

OUTSTANDING All the stigma of buying a new vehicle and dealing with pushy salespeople was totally absent at Imperial Jeep. Mark DeToma was extremely friendly, kn More

by whoohaaman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark DeToma
Apr 04, 2017 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for your business and for taking the time to share your kind words about Mark DeToma and your experience at Imperial Chrysler Dodge Jeep Ram. Mark and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

April 03, 2017

Fabulous Tim Donahue & Matt Rowshia made our car shopping experience very pleasant. They both are so knowledgeable I left with information far beyond what I no More

by ChrisseyO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Donahue Matt Rowshia, Rami Awad
Apr 04, 2017 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for your business and for taking the time to share your kind words about Rami Awad and your experience at Imperial Chrysler Dodge Ram Jeep. Rami and the entire stasff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford,, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

March 27, 2017

No hassle lease I showed up one week night knowing exactly what I wanted. I told my salesman Tim what I was looking for Price wise and if we could be reasonable then More

by Mtiede
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santos Cruzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Stein
Mar 30, 2017 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for your business and for taking the time to share your kind words about Tim Stein and your experience at Imperial Chrysler Dodge Jeep Ram. Tim and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner Generasl Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

March 25, 2017

Friendly and Welcoming Imperial is one of the largest dealers in the area but have not lost the small details and personality that makes them so successful. Bill Shaw, the s More

by tom2289
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rami Awad, Bill Shaw
Mar 28, 2017 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for your business and for taking the time to share your kind words about t Bill Shaw and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

March 23, 2017

Great people Had been looking for the "right deal", "right truck" and right place to do business with. Found it all at Imperial Dodge. Was helped by Marc Mastroian More

by catman007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Mastroianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2017 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for your business and for taking the time to share your kind words about Marc Mastroianni and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Marc and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

March 22, 2017

Purchase New Dodge Charger Just bought new Dodge Charger. Pleasant transaction. Friendly people. Salesman Andy made sure all my questions were answered. No fast talking bull cr More

by Ron
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laith Dadouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2017 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for your business and for taking the time to share your kind words about Andy Clair and your experience at Imperial Chrysler Dodge Ram-Jeep. Andy and the the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

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