Imperial Chrysler Dodge Jeep Ram

Excellent service Buying cars can be so difficult and such a hassle but Mark made my experience very easy . He showed me different cars and prices and he was not pushy Buying cars can be so difficult and such a hassle but Mark made my experience very easy . He showed me different cars and prices and he was not pushy . I recently purchased a Jeep Cherokee and I could not be happier with it it's the perfect car and exactly what I was looking ! He was very calm and patient and extremely helpful ! I am very satisfied ! More

Great experience - again Andy Clair found us the perfect Jeep for our family. This is our second Jeep purchased from him and we will be back. Business Manager Jeff Viger Andy Clair found us the perfect Jeep for our family. This is our second Jeep purchased from him and we will be back. Business Manager Jeff Viger gave us great customer strive as well. We will only buy from Imperial Jeep! More

Ed Kelly - OUTSTANDING! Ed is without question the best of the best! He is everything one looks for when purchasing a vehicle - Professional, courteous, honest and friendly. Ed is without question the best of the best! He is everything one looks for when purchasing a vehicle - Professional, courteous, honest and friendly. Ed went over and above to make our experience pleasant and as a result, we will continue to do business with Imperial for years to come. Thanks so much, The Mannings More

Best. Experience. Ever. So I want to focus on the most major piece is of course that we got an amazing car. We got the perfect car for our family, for an incredible price. O So I want to focus on the most major piece is of course that we got an amazing car. We got the perfect car for our family, for an incredible price. Our salesman Ed Kelly went so deeply above and beyond for us in every way. He was completely low pressure, very patient with us, answered all our questions, and it really felt like he was trying to do the absolute best thing for our family. Not only did he get the car in utterly tip top shape he even delivered it right to our house! They take care of everything from getting us new license plates to the insurance to every other little detail. We didn't have to worry about anything! The experience was fantastic and the car is magnificent and we are 100% pleased with the purchase and the entire experience. Now I have to add that this dealership is practically like an amusement park. My son and I spent hours today there and he was able to get a haircut and an adjoining mens salon, for a super low price that included a shampoo and head massage! Both times we went to the dealership we had a completely delicious breakfast at Miss Mendons which is also owned by the dealership. Ed and everyone else we saw encouraged to stroll through the different buildings where they have the most amazing sports memorabilia I have ever seen. Finally we sat on leather couches that were so comfortable I never wanted to leave, with a huge selection of up-to-date magazines in their waiting area and giant televisions. In the restaurant they even had a television in the bathroom! My son had so much fun posing with all the different sports cars, and believe me at this place you can get any kind of car you ever dreamed of from a minivan which is what we got to a sports car to just about anything else. As a family we will never go anywhere else again and I will recommend this business to everyone who will listen. Thank you again! More

Got the car of my dreams!! Drove an hour from home with somewhat low expectations that we would end up driving away from the dealership with the actual car that I had been looki Drove an hour from home with somewhat low expectations that we would end up driving away from the dealership with the actual car that I had been looking at. I had been researching car purchases for weeks - it's been 11 years since I actually purchased a brand new car - and was really going there with the intention of buying a pre-owned. Before heading down there - I had communicated with Mark Rossi - in the Internet Sales Dept - and told him I was interested in 2 specific Durango's - one was new and one was pre-owned. We set up a time/day to come down but there was no pressure from him. Thank you, Mark! When we arrived at the *complex* (because it really is) - we were *FLOORED* - never expecting such a sight because - let's face it - it's in the "boonies"! Mendon is beautiful - really - but still - the boonies! We were so pleasantly surprised to see that this was a state of the art complex - each Dealership is specifically decorated with a theme(i.e. Ford is the "music hall of fame") and all are gorgeous and immaculate. They even have their own diner - the Miss Mendon!! WOW - was that a treat!! We had lunch on them (our Salesman gave us a $25.00 coupon for lunch while were waiting for our numbers to be worked out) and that was awesome - the food is great - service excellent and friendly! That Diner is also spectacular and lovingly cared for - it's so obvious. As we walked through the property we saw all these other amazing amenities on site - car wash/detailing, rental and much more. We worked with a young salesman - who could not have been more professional - Tim Stein. For a gentleman just recently graduated from college - he is mature beyond his years and definitely headed in the right direction, He didn't miss a beat and dealt with our anxiety about this car purchase with good humor (thanks, Tim - I know we were probably a pain in the *ss!!), He really did try to give us the best options available and make sure we understood that difference between the pre-owned and the new in terms of pricing/payments and what the reality of what our trade was going to bring us but even with that he accepted the fact that we wanted to try to negotiate it anyway (we were unfortunately upside down on the trade....). In the end - we got a brand new 2017 Dodge Durango - it's actually the car of my dreams!! For the financing part of it - we ended up having to walk next door to work with Imperial Ford's Finance Manager - Kim Jacques - I wrote a separate review for her on the Imperial Ford Dealer - she is, hands down, the best finance manager in the business! I could not be happier - but I do expect to be driving it for a *long* time - lol!! It may have been more money - but the experience in and of itself - was really the *best* car buying experience I have had in my lifetime - and my husband can say the same. We have purchased many cars over the years and dealt with unethical dealers (hence the upside down trade...) and were very leery going into this purchase. I can safely say that we won't ever go anywhere else again to buy a new car. My husband is also a Dodge owner (Ram Truck) and he intends to go to Imperial to purchase a new truck from them in a year or so and we fully expect that we will get the same excellent treatment and deal. It was well worth the one hour drive - and now I look forward to driving to the beautiful little town of Mendon! Thanks, Tim, Mark, Kim and Imperial! More

Great Experience I was looking for my dream car, but am also right out of college. Tim listened to what I was looking for and went out of his way to drive us around th I was looking for my dream car, but am also right out of college. Tim listened to what I was looking for and went out of his way to drive us around the lots to find the ideal car that I could afford. He was genuine, no gimmicks or pressure, and overall made my first time purchase of a car stress-free. Would totally recommend Tim to anyone looking to buy a car at Imperial! More

Great Experience We were in need a of a new vehicle for our growing family. Bill Shaw was very patient and very helpful as we looked over each detail. Bill answered We were in need a of a new vehicle for our growing family. Bill Shaw was very patient and very helpful as we looked over each detail. Bill answered questions about several vehicles, took us for a test drive, and worked with us on getting the best price we could on the Chrysler Town & Country that we found to be exactly what we needed. Bill was very friendly, courteous and helpful from start to finish. I would recommend Imperial and Bill to anyone looking to purchase a vehicle. Overall it was a great experience and we are very happy! More

Jeep Purchase We purchased a Jeep Grand Cherokee from Jim Burke at Imperial and it was the easiest purchase of a vehicle we have ever had. Jim was an excellent sal We purchased a Jeep Grand Cherokee from Jim Burke at Imperial and it was the easiest purchase of a vehicle we have ever had. Jim was an excellent salesman. We went in for a test drive of the Jeep and I was trying out multiple brands of vehicles to decide which I liked best. After our test drive with Jim, he answered all the questions we had and we left. The best part of all of this was I didn't get a single pestering phone call or email from this dealership. After going to many other dealerships and trying several other vehicles, I decided I wanted a Jeep and went back to Jim. The reason I went back, Jim did not pester me. I got multiple calls and emails from other dealerships while I was trying to decide and I do not like that. I purposely went back to Imperial because that didn't happen and they had a great price. I am sure I was supposed to get pestered by Imperial but I got lucky and so did they because I bought the vehicle as soon as Jim got what I wanted in stock and I love it. Jim was excellent to work with and I highly recommend Jim and the Imperial facility. More