Imperial Chrysler Dodge Jeep Ram

Better than most Overall my experience at Imperial Chrysler was good. My biggest complaint was poor communication of a couple aspects throughout the buying process. I Overall my experience at Imperial Chrysler was good. My biggest complaint was poor communication of a couple aspects throughout the buying process. I needed to provide multiple signed documents (I’m a young buyer shifting away from their parents owning my previous car) as well as a copy of a document that was not brought to my attention until last minute, even though the entire purchase took two weeks (had car shipped from out of state). Definitely should have outlined exactly what I needed on that first day, allowing me all that time to gather the paperwork. Additionally- my car was shipped from out of state. The arrival date of the car was vague and got pushed back multiple times, and seemingly the responsibility was out of their hands. However a bit more transparency throughout the process would have been appreciated. Also- my patience throughout the hassle was not respected- typically dealers will make it up somehow- throw in some car mats or a little extra- for me, nothing. So don’t expect much of that sort. Frank Dumas was my sales consultant throughout the process. He made my experience smooth- kept things clear and simple, provided me with as much information as possible throughout the process. After dealing with other salesman who patronized me and did not take me seriously as a 22 year old woman buying a 2019 Challenger, Frank’s respect (and sense of humor!) was much appreciated and ultimately kept me from walking out of yet another dealership. Thanks Frank! More

Amazing service!! I’ve purchased three cars from Imperial and I’ve received amazing service from top to bottom. I was assisted by Jim and Trever for my most recent purc I’ve purchased three cars from Imperial and I’ve received amazing service from top to bottom. I was assisted by Jim and Trever for my most recent purchase of a 2020 Jeep Wrangler. More

I'm a happy Imperial Jeep Owner My wife recently leased a Jeep Cherokee and I was impressed and immediately jealous. It was time to trade in my old Dodge. She leased from a dealer ne My wife recently leased a Jeep Cherokee and I was impressed and immediately jealous. It was time to trade in my old Dodge. She leased from a dealer near to where she works which was not near for me, so I found Imperial in Mendon MA. I walked in and was met by John Ellis and I drove away in a beautiful Crystal Gray Jeep Compass! John was very friendly, helpful, and patient. First we looked at JeepRenegades, which is what I thought I wanted. John asked me to try a Jeep Compass just to get a better perspective of the Renegade and I immediately fell in love with the Compass. A perfect fit. The man knows his cars! John walked me through the whole process, stayed hours late to get everything I needed done. He worked with their finance department, my insurance company, the MV registry, and their service department to get me just what I wanted. I am satisfied with Imperial and grateful to John Ellis. More

I came in on Monday hoping to buy my dream car of a jeep wrangler and Gary was our sales person and gave us the numbers. Gary worked hard although the numbers were higher than I would like. After Gary fol wrangler and Gary was our sales person and gave us the numbers. Gary worked hard although the numbers were higher than I would like. After Gary followed up with me, we came back in on Wednesday and bought the jeep. Great job Gary and imperial. I am very satisfied More

Mike was a wonderful kind salesperson. He walked up to me with a big smile and made me feel at ease. He was very informative of the lot of cars he had and knowledge of each one. I was at the time just lookin with a big smile and made me feel at ease. He was very informative of the lot of cars he had and knowledge of each one. I was at the time just looking and wanting to keep my options open. He didn't pressure me like some car sales people do. He let me know my options and was very thorough. I wish all salespeople were like Mike Gunn. I will be also recommending him to all my family and friends. When I decide to buy a car I will be sure to come back and buy one from Mike Gunn. I appreciate salespeople like this man. More

Frank Dumas is the Man!!! Our salesman Frank Dumas was a very professional great mannered man. Very easy to talk with. Never pressured us to buy just let us drive the car and d Our salesman Frank Dumas was a very professional great mannered man. Very easy to talk with. Never pressured us to buy just let us drive the car and decide on our own... Will definitely buy another car from him again!!! More

The best sales man around The best sales man I have had buying a car he knew what I was looking for and helped me out highly recommended Edward Kelly The best sales man I have had buying a car he knew what I was looking for and helped me out highly recommended Edward Kelly More

Great customer service Ed was great. He was nice and knowledgeable about the Jeep I wanted. He made the deal happen. Thanks for making it a great experience!!! Ed was great. He was nice and knowledgeable about the Jeep I wanted. He made the deal happen. Thanks for making it a great experience!!! More

Seamless Frank was a pleasure to work with. We were very impressed with all aspects of this purchase. We will definitely be back to trade in our other vehicle. Frank was a pleasure to work with. We were very impressed with all aspects of this purchase. We will definitely be back to trade in our other vehicle. More

Best Sales person We would like to recommend our salesman Josh Pepin to everyone who is looking for a car. he gave us a lot of time and never pushed, over selled. He w We would like to recommend our salesman Josh Pepin to everyone who is looking for a car. he gave us a lot of time and never pushed, over selled. He was considerate of my budget. Made the experience of buying a car nice and informed. Ann L. Odabashian More