Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Imperial Chrysler Dodge Jeep Ram
Mendon, MA
1,107 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,107 reviews
December 31, 2020
It was a pleasure working with Ed. He made the process of looking for a new vehicle stress free. After giving him some ideas of what I was looking for, he found the perfect truck for me first try. Anyone loo looking for a new vehicle stress free. After giving him some ideas of what I was looking for, he found the perfect truck for me first try. Anyone looking to purchase a vehicle needs to go through Ed! More
by Esheppard20
December 30, 2020
I hate buying a car because I always feel like. I,m getting ripped off. I heard some good things about Ed Kelly at Imperial from my pals in JP so I gave him a call. He spent hours with me going over se getting ripped off. I heard some good things about Ed Kelly at Imperial from my pals in JP so I gave him a call. He spent hours with me going over several used cars with no pressure or BS. Ended up buying a 2018 a day or two later. Had a minor problem with it a few weeks later and Ed and Aaron Jacobs took care of it pronto and threw in a free car wash. More
by dhog44
December 30, 2020
The dealership and the employees were very friendly and helpful. It was raining while getting my car and they were consistent lending me a helping hand. Andy did a great job working with me and getting all helpful. It was raining while getting my car and they were consistent lending me a helping hand. Andy did a great job working with me and getting all of the paper work done after giving me a great price on my new car, which I love! More
by zmini23
Employees Worked With
Andy Spirito
December 30, 2020
I had a wonderful time working with Rachel. She was very patient with all of my inquiries and was absolutely excellent with customer service today. I would strongly recommend working with her to anyone. patient with all of my inquiries and was absolutely excellent with customer service today. I would strongly recommend working with her to anyone. More
by Cerise Sentell
Employees Worked With
Rachel Boucher
December 29, 2020
Rachel Boucher was our sales person She was everything a Rachel Boucher was our sales person She was everything a sales person should be when you are buying a car Imperial should be glad she is there Rachel Boucher was our sales person She was everything a sales person should be when you are buying a car Imperial should be glad she is there More
by Wrangler
Employees Worked With
Rachel Boucher, Dave Kerr
December 29, 2020
Had a great experience working with Uzair. He communicated things clearly and worked with me to find the vehicle that I was looking for. He had patience and took the time to listen. Great experie communicated things clearly and worked with me to find the vehicle that I was looking for. He had patience and took the time to listen. Great experience overall. More
by Dylan D
Employees Worked With
Uzair Ayaz
December 29, 2020
Just bought a 2020 Jeep Wrangler. Waseem Mutair by far exceeds 5 stars!! I couldn't ask for a better car buying experience. By far the best car buying experience. I would highly recommend both Waseem and exceeds 5 stars!! I couldn't ask for a better car buying experience. By far the best car buying experience. I would highly recommend both Waseem and the dealership! Thank you! Tara More
by tad9723
Employees Worked With
December 24, 2020
Just bought a 2020 Jeep Renegade from JP Carlo. Awesome buying experience! JP makes the process smooth, easy & fun. He is simply the best. Thank you Rachel buying experience! JP makes the process smooth, easy & fun. He is simply the best. Thank you Rachel More
by rlambert73
Employees Worked With
December 22, 2020
Uzair was positively perfect from start of the buying process to the time he personally took to deliver the vehicle! He is a bright young man and answered any questions that I asked of him to the best h process to the time he personally took to deliver the vehicle! He is a bright young man and answered any questions that I asked of him to the best his knowledge, Highly recommend!! More
by kevin
Employees Worked With
Uzair Ayaz
