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Imperial Chrysler Dodge Jeep Ram
Mendon, MA
1,107 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,107 reviews
March 05, 2021
The sales service has improved! This is my second time buying at Imperial. The first Jeep Wrangler I bought lasted me a long time and I was given a fair price for her as a trade in. The first time buying buying at Imperial. The first Jeep Wrangler I bought lasted me a long time and I was given a fair price for her as a trade in. The first time buying a brand new vehicle with Imperial I had an issue on financing that was not taken care of and I contacted the owner personally and he took care of everything without question. Ten years later I popped by after work to view to check out what there was in stock. I ended up buying that same day! Shadi was my Sales Associate and he walked me through every step from the moment I walked in the door, including running around and transferring everything over to my new vehicle. He added special touches and I would definitely purchase from him again. I worked with the Business Manager, Jeffrey Viger this time around. He did not try to upsell me on anything I did not need and he really made the transition smooth and easy for me. I hope that my work with the service department will maintain the standard of quality and kind customer service that the sales team has set. More
by Satisfied Customer
Employees Worked With
Jeffrey Kerr, Shadi Tarazi
March 05, 2021
Imperial ram jp Carlo was great to work with found my ram rebel2021 exactly what I was looking for right down to the color black after he explained all the features of the rebel we were.ready to make a ram rebel2021 exactly what I was looking for right down to the color black after he explained all the features of the rebel we were.ready to make a deal I was given a fair trade in for my 2015 ram classic and a great deal on my 2021 ram rebel extremely happy More
by Very satisfied customer
March 02, 2021
This guy (Khalil Mansour) was great he help me find the car I came for couldn’t have ask for a better salesman to deal with. car I came for couldn’t have ask for a better salesman to deal with. More
by James Johnson
Employees Worked With
March 02, 2021
Khalil was a very nice and smooth salesman, he was respectful and kind towards me and my family. I recommend him to everyone who goes to Chrysler in Mendon. respectful and kind towards me and my family. I recommend him to everyone who goes to Chrysler in Mendon. More
by Faris Ismail
Employees Worked With
March 02, 2021
I came to imperial looking for a used vehicle and Rachel was amazing with finding the write vehicle for my needs and budget. She walked me thru the process with ease. I recommend working with Rachel Boucher was amazing with finding the write vehicle for my needs and budget. She walked me thru the process with ease. I recommend working with Rachel Boucher. More
by marykaper730
Employees Worked With
Rachel Boucher
March 02, 2021
I worked with Rachel Boucher I was looking at a Chrysler Pacifica Hybrid online and saw that the dealership did remote test drives. Rachel showed up on time even early for my test drive. She went over the f Pacifica Hybrid online and saw that the dealership did remote test drives. Rachel showed up on time even early for my test drive. She went over the features with my wife and I. Even though we were not ready to buy at this moment. She didnt pressure us to purchase that day. More
by marykaper730
Employees Worked With
Rachel Boucher
March 01, 2021
Easy buying experience at Imperial. They gave me the best offer on my trade in that I could find, and helped me get into a new truck with no headaches! Andy, my salesman, went above and beyond throughout the offer on my trade in that I could find, and helped me get into a new truck with no headaches! Andy, my salesman, went above and beyond throughout the process. 10/10 experience all around. Will do business again!! More
by Bendeluca7
Employees Worked With
February 26, 2021
Just purchased a Jeep Grand Cherokee from Waseem.He was Just purchased a Jeep Grand Cherokee from Waseem. He was great to deal with! He helped me so much through the process! Couldn't be Happier! Just purchased a Jeep Grand Cherokee from Waseem. He was great to deal with! He helped me so much through the process! Couldn't be Happier! More
by cryan
Employees Worked With
February 25, 2021
This is my third year going to Imperial. It started with a fantastic sales experience with Andy Clair, and I have been having my Jeep Wrangler serviced and detailed at Imperial ever since. Bill Ott, the ser a fantastic sales experience with Andy Clair, and I have been having my Jeep Wrangler serviced and detailed at Imperial ever since. Bill Ott, the service rep I deal with almost exclusively, is fantastic. He does his very best to get me in as soon as possible, he is professional and knowledgeable, he explains things clearly, and he is prompt and courteous. I couldn’t ask for better service, all the way from cleanliness to ease of appointments, to driving away knowing I wasn’t taken to the woodshed with service pricing. 5 STARS for Bill and the rest of the gang in the service department! More
by KateF
Employees Worked With
Bill Ott
