Imperial Chrysler Dodge Jeep Ram

My husband went to buy a used Jeep last Sunday. The salesman there pressured him quite a bit to make the deal that day saying things like, “what will it take to make this deal today” and “I want to get salesman there pressured him quite a bit to make the deal that day saying things like, “what will it take to make this deal today” and “I want to get you in this Jeep today. It was what we were looking for and they offered a fine deal on our trade in so he made the deal. After doing so, he was informed he wouldn’t be able to take the Jeep home right away as it still needed to be inspected. This is not the experience we have had before when we have bought used cars from Imperial. All past purchases, we were able to drive off the lot the same day. They brought my husband over to the finance department Sunday when making the deal where he spent hours doing the paperwork even though we were paying outright and not financing it. It seems the trouble was that the guys making the deal and doing the paperwork were both new and didn’t know what they were doing. Two days later, we still didn’t have the Jeep and the dealer called to say he was having trouble with the registration. Turns out he had written down the wrong insurance company and then waited two days to follow up. His incompetence and delays made us decide the cancel the deal and now Imperial is telling us it may take up to 10 days for them to refund our money. This is completely unacceptable. We have plans to move soon and need to get this done. The check has cleared our bank so it is too late for us to stop payment on it! We cannot go somewhere else to buy a Jeep until this money comes back to us. I went to the dealership today for a calm and polite conversation and the manager said there was nothing he could do for me. Not only that, he was insulting saying they don’t usually cancel purchases and only did this as a courtesy and that they followed all policies and protocols with the sale. Policy and protocol should not involve waiting two days after you have been paid to complete a sale and give the customer their product. There is entirely nothing that Imperial can do to improve my opinion of them at this point. They absolutely have enough money in petty cash to refund me on the spot and chose not to. What a bunch of crooks! More

Just had another great experience at Imperial Jeep service. Mike Costello was fantastic. He always takes a personal interest in making sure you leave there happy and satisfied with the service you rec service. Mike Costello was fantastic. He always takes a personal interest in making sure you leave there happy and satisfied with the service you received. The guys in service also did a great job of getting my car in and out in a timely manner and put extra effort into figuring out my service issues. I highly recommend Mike and Imperial Jeep Service. More

Went there on 6/19 to try and trade in my old vehicle for a new one yet I was unsure if I could even be approved for a loan since my credit was bad . I was met by Uzair Ayaz when I walked up to the building a new one yet I was unsure if I could even be approved for a loan since my credit was bad . I was met by Uzair Ayaz when I walked up to the building . I told him I wasn’t sure if I could get approved because of my bad credit but he assured me he could get a car for me . I got approved for a vehicle I liked & everyone there was friendly, nice, and overall it was a great experience compared to my first car buying experience . I highly recommend Imperial Cars & I will be buying more cars from them in the future ! More

I had an appointment on Saturday, 6/5 to have my car serviced and to have a noise evaluated. I worked with Paul Sullivan in the Service Department who was awesome!! He called me to let me know that th serviced and to have a noise evaluated. I worked with Paul Sullivan in the Service Department who was awesome!! He called me to let me know that the brakes were changed but the suspicious noise was still there. He explained everything so I could understand what the issue was and he expedited the additional repair so I had my car back the same day. More

Paul Sullivan Jr in the Jeep service department was excellent to deal with. He helped with my problem and the technicians performed well - Happy Customer! excellent to deal with. He helped with my problem and the technicians performed well - Happy Customer! More

I am very pleased with my experience at imperial and big thanks to Bill Ott for taking the time to walk me through things and explain them. It’s nice to have a knowledgeable staff that cab make sense of a s thanks to Bill Ott for taking the time to walk me through things and explain them. It’s nice to have a knowledgeable staff that cab make sense of a situation and really want to help you out. More

Shadi Al Tarazi was amazing, he gave me the exact car I wanted at a great price. His also taught me some Syrian words which was incredible. He super friendly and I will most definitely recommend him to o wanted at a great price. His also taught me some Syrian words which was incredible. He super friendly and I will most definitely recommend him to others. More

Bill Ott was extremely help full will always ask for him for my service needs. Would not service anywhere else, he is very knowlagable about the dodge jeep chrysler products. for my service needs. Would not service anywhere else, he is very knowlagable about the dodge jeep chrysler products. More

Khalil Mansour was very smooth and easy to buy from I went in and out very easily and got a great deal for the car I wanted. went in and out very easily and got a great deal for the car I wanted. More