Imperial Chrysler Dodge Jeep Ram

Found a car online, called Mark and discussed price, got the price went there the next day, only to get a different price, then they try to scam you on the trade by giving you less then Blue Book and adding the price went there the next day, only to get a different price, then they try to scam you on the trade by giving you less then Blue Book and adding the 1000.00 for the 2004 or newer trade in, Everything is an excuse, Then the salesman(Rich) calls you and when you call him back he doesnt even know who you are. I wouldnt send my worst enemy there!!!! More

I worked with J.P. throughout the negotiation process. He was fair, and honest throughout. I was impressed with Imperial for many reasons, but one of the main reasons was the eagerness of everyone to He was fair, and honest throughout. I was impressed with Imperial for many reasons, but one of the main reasons was the eagerness of everyone to help. Of course, one would expect that from a dealership, but believe it or not, I went to others where no one walked up to answer any questions! I was pleased to work with J.P., and his professionlism, persistence, and patience won my business. I look forward to more great eperiences with him in the future, and will readily recommend others pay Imperial (and J.P.) a visit! -James L. More

We are repeat customers and very happy again with the service provided to us from Imperial. JP carlo is absolutely the best saleperson to work with. He is very knowlegable and dowwn to earth. The fina service provided to us from Imperial. JP carlo is absolutely the best saleperson to work with. He is very knowlegable and dowwn to earth. The financing manager Karyn was very sweet and the process was very fast. We will continue to use Imperial for all of our vehicle needs! More

I gave Imperial as high a rating as possible because this is the third car that I've purchased from them in the past 10 or 11 years having a good experience each and every time. The entire team that I've be is the third car that I've purchased from them in the past 10 or 11 years having a good experience each and every time. The entire team that I've been exposed to as part of this transaction and the subsequent scheduled maintenance has been as positive as you can hope for. This dealership truely understands what the term "customer service" and "courtesy" means. Should there be vehicle purchases in the future, Imperial is where I'll continue to do business. More

Imperial Cars is by far the nicest dealership that I have ever had the experience to deal with . We had stopped by to compare truck prices and to get a coffee (Mendon Diner's coffee is better than Dunkin's) ever had the experience to deal with . We had stopped by to compare truck prices and to get a coffee (Mendon Diner's coffee is better than Dunkin's) . A week later I came home with the prettiest Dodge Ram 1500 around . The staff was extremely helpful, with JP and Al Thibeault finding the right truck and the best deal ,to Karyn and Mike making the fiance and registration process less painful. This is my 7th Dodge vehicle . Only one has had any major problem and the service dept at Imperial took care of it quickly and professionally . To JP,Al,Karyn,Mike,Don, and Kooch , Thank You More

My husband and I had to start the process of looking for a new Jeep for him and we started at Imperial. I can tell you that we never intended on buying at the first place that we stopped at what I thought a new Jeep for him and we started at Imperial. I can tell you that we never intended on buying at the first place that we stopped at what I thought was going to be a long search due the past "car dealer" experiences that we had. Upon our arrival we were greeted by J.P. and I can tell you that he has been a pleasure to work with. Not only did we end up buying the Jeep for my husband but the very next day I went back to trade in my car for a second new car, my sebring convertible. From J.P. to Karyn and Mike in Finance, to all of the other employees that we spoke with, everyone was friendly, easy to work with and no pressure by anyone. There is NOT 1 negative thing that I can say about my experience. The have certainly earned by business and I would HIGHLY recommend J.P. and this dealership to anyone who is in the market to buy a car. It has BY FAR been the BEST car shopping experience that we have ever had. THANK YOU J.P., Mike, Karyn all everyone else. We are TRULY pleased!! More

Imperial has been a great place to buy vehicles from. I am on my 4th car from them and would NOT buy from another dealer. Kevin has a great team. Iuss them for both service existing cars and when I want a am on my 4th car from them and would NOT buy from another dealer. Kevin has a great team. Iuss them for both service existing cars and when I want a new car. Servce department is professional and top notch. More

The service from start to finish was excellent. Nice clean dealership tons of different cars to choice from. Everyone was very friendly, knowledgeable and willing to work with us. We didnt have to many clean dealership tons of different cars to choice from. Everyone was very friendly, knowledgeable and willing to work with us. We didnt have to many ideas as to what kind of car we were looking for but they worked with us for hours and didnt make us feel rushed at all. Highly recommened this dealership and JP Carlo. He know his cars!!! More

Went in looking for a used vehicle. Met with Joe. He was great. However, unfortunately I had to meet his manager. The arrogance, poor attitude, aggressive hard sell to the point of almost being condes was great. However, unfortunately I had to meet his manager. The arrogance, poor attitude, aggressive hard sell to the point of almost being condescending was all that I needed to get the heck out. He kept on stating that he wanted my business before I even decided on a vehicle. He wanted my phone number so that other people could call me. I told him that I didn't want anyone else calling other than Joe. With that, and Joe seeing my disgust, I left... Don't recommend this dealer. This was a horrible first meeting, all within 45 minutes or so. Recommendaitons: Managers Stay in your office until the customer is rfeady to negotiate. Your sales person will tell you when. More

J.P was very professional and knowlegeable. The entire experience was smooth and pleasant from start to finish. The great service continued even after the sale was complete. I will certainly be a repeat experience was smooth and pleasant from start to finish. The great service continued even after the sale was complete. I will certainly be a repeat customer. I highly recommed Imperial to all. Thanks again J.P. and the entire Imperial staff. More