Imperial Chrysler Dodge Jeep Ram

Definitely overpaid for a 4-year old grand Cherokee but thought we were buying from a good dealership so it may be worth it. Within a month the battery went and we called to see if we could get it replaced thought we were buying from a good dealership so it may be worth it. Within a month the battery went and we called to see if we could get it replaced at a discount because we'd bought so recently and were told "what do you expect, you bought a used car". It was a very expensive, four year old car- I understand if they couldn't help us but they were very rude. While we were there a man came into the dealership and started screaming at a salesman about how bad the dealership was and various issues he was having. We thought he was out of line but soon after we understood his frustration. They don't care about you at all once you sign the papers and are very high pressure. We also had a different price than originally agreed upon when meeting with the finance person and had to rework our contract. Very frustrating and disappointing. Would never return to this dealership. More

I recently bought a new Jeep Wrangler and with the help of Sarah Nelson, Al Antolini and Karyn Ingram it was one of the best car buying experiences I have ever had, and I have owned over 6 new vehicles. My of Sarah Nelson, Al Antolini and Karyn Ingram it was one of the best car buying experiences I have ever had, and I have owned over 6 new vehicles. My first contact was with Sarah, who made me feel comfortable and answered all my questions. Then came my meeting with Al, my salesman, who proved to me that his word was worth something. He gave me all the information I needed to make my decision and didn't pressure me in any way. Next I met with Karyn in financing. She was great, she not only helped me get the best financing I could, but also gave me advise on how to make my credit even better! If I owned a business, I would want these people working for me. They are what makes Imperial a great company. They will be the reason I will come back to buy my next Jeep! Thanks again More

When a tree fell into and totaled our 2012 Jeep Compass last week I knew we would be paying Joel Cohen at Imperial a visit. With his help we were able to get into a bigger vehicle (Dodge Journey) that bett last week I knew we would be paying Joel Cohen at Imperial a visit. With his help we were able to get into a bigger vehicle (Dodge Journey) that better suited our needs (turns out an 8 month old takes up a lot of space). This is the third car we have bought from Joel and Imperial in the last year and a half and it has been a great experience every time. Thank you again Joel and Michael Walsh Jr. in the finance dept. More

The Imperial sales staff and finance department are awesome. We worked with Sharon Reed, Karen Ingram, and Dave Mello. Our experience was amazing. I would like to thank each of them for making my Jeep awesome. We worked with Sharon Reed, Karen Ingram, and Dave Mello. Our experience was amazing. I would like to thank each of them for making my Jeep Wrangler Sport dream a reality! You guys are amazing! By the way, we learned about Imperial from Autotrader. More

It was my first time purchasing a car from Imperial and "What a Great Experience". Your sales team, Andy (sales) and Karyn (financial) was able to put my daughter into a safe, dependable, affordable car. A "What a Great Experience". Your sales team, Andy (sales) and Karyn (financial) was able to put my daughter into a safe, dependable, affordable car. Andy and Karyn were very professional, knowledgeable, and most of all "Honest". I was completely comfortable with the entire purchasing process. Yes, the car we purchased was used, but after the service team finished, the car looked new. When my daughter picked up the car they filled the tank with gas, gave her flowers, and a certificate to eat at the diner. It made her day and mine as well to see such happiness, especially during times of economic hardship. Your team provided such a memorable moment. Thank you for the excellent customer service, outstanding product quality, and "Caring". I look forward seeing you in the future, Julie. More

I wanted to tell you what a great experience I had when dealing with Karyn Ingram, in the finance department. She was amazing and was able to get us a lower rate on my loan. The day I bought the car, Imper dealing with Karyn Ingram, in the finance department. She was amazing and was able to get us a lower rate on my loan. The day I bought the car, Imperial closed at 6, I left there at 10:30, and she stayed with us the whole way. You have a great team. She is the best finance person I have ever dealt with. My husband and I have bought many cars from Imperial,either the ford or Dodge dealership. We have even brought family members to by cars from Imperial. If it was not for there great dealership, we would have gone elsewhere, but we have not. We will continue to buy cars from Imperial. They have a great group of people to work with at the Imperial Dodge, and they made it a stress free deal. Thanks Donna Gill More

Just wanted to take this opportunity to thank Mr. Edward Kelley, Esq. for making our car buying experience at Imperial Chrysler the best it could be. We worked with Eddie because he made us feel very comfor Kelley, Esq. for making our car buying experience at Imperial Chrysler the best it could be. We worked with Eddie because he made us feel very comfortable not only on a personal level but as consumers. His approach was not the stereotypical, cheesy "car salesman" approach we have all grown to disgust as car-buyers; we felt safe in Ed's hands and appreciated his honesty. At no point did he pressure us or show us anything that did not meet the exact criteria we used to make our purchase. I can honestly say that I looked forward to meeting with Ed each and every time, as we always shared more than one laugh. It is a fact that Edward Kelley is the hardest working sales rep I have ever had the pleasure of working with. With a great attitude and strong focus, Eddie is the kind of guy that can, "make it happen". Once we found the vehicle we wanted the process was quick and easy, and we genuinely believe that the price agreed upon was not just fair; it was the best price we could find anywhere in the country! Because we chose to finance the greater portion of the cost, we had the pleasure of meeting Ms. Karyn Ingram, the "Queen of Finance" as she was referred to by her peers. Karyn is the greatest finance specialist I have ever worked with. The information she shared was clearly communicated as much as it was intuitive. Again, just as Eddie, Karyn made us feel extremely comfortable. My wife and I were very impressed by her knowledge and felt as though she had our best interest in mind. She flipped our thought process from simply buying a car to understanding that we were making an investment. When we receive our loan book we plan to go back and consult with her on the best method for meeting the obligation of our loan balance. Myself, as well as many family members and friends have been buying cars from Kevin and Imperial for many years and hope to continue doing so for many years to come. Thank you, Kevin, for building a great team of people... I actually look forward to buying my next automobile! Gratefully yours, Jason Julian More

Terrible experience, first saleman Ed kelley was too busy playing with his phone so he sent us to a young man who has worked there for 3 weeks. Inital offer from them was insulting then when we got up to lea playing with his phone so he sent us to a young man who has worked there for 3 weeks. Inital offer from them was insulting then when we got up to leave, the sales manager Mello was ready to cut his price by $ 100/month. Then upped the price by $ 10/month with some fast talking. Avoid this dealer at all costs, as what you see is not what you get.... More

We went to this dealership to purchase a beautiful low mileage Chrysler 300C. We were coming from over 3 hours away, and had called the dealership prior to our visit to get an accurate description of the mileage Chrysler 300C. We were coming from over 3 hours away, and had called the dealership prior to our visit to get an accurate description of the car. They were right on the money with their description, and did not hide anything. Discussed price of the vehicle we were purchasing as well as the value of our trade in. They did not play any games. They were very professional, upfront and courteous. Al was great to deal with. The car was missing the owner's manual, floor mats, and another small trim part. They promised to take care of all of those items and mailed them to my doorstep within a week. Highly recommended, would buy from them again. Certainly better than any of the dealers I have been to in the Long Island, New York area where we live. As a bonus, this had to be one of the coolest dealerships we had ever been in with the way it was decorated. We loved hanging out in there while they detailed our car. More

I have been to imperial chrysler twice the first time I worked with Joel and the second time with John and Karyn in finance. Joel and John know their cars inside and out and were the friendliest salesmen I worked with Joel and the second time with John and Karyn in finance. Joel and John know their cars inside and out and were the friendliest salesmen I have ever dealt with. Karyn in financing is amazing and really knows what she is doing. I did wind up buying a used vehile and everything went so smooth I couldnt believe it. I would recomend this dealership to anyone and anyone who leaves a negative coment either dosent know there cars or is the type of person that no matter what you do your not going to please them. Thank you Imperial Chysler. More