Imperial Chrysler Dodge Jeep Ram

My wife and I visited Imperial Chrysler, Dodge, Jeep, and Ram on March 7, 2014. So far we have had a fantastic experience at Imperial due to the fact that we met a great sales person named Marc Mastroianni. Ram on March 7, 2014. So far we have had a fantastic experience at Imperial due to the fact that we met a great sales person named Marc Mastroianni. We were interested in trading our 2011 Wrangler in for a new 2014 Jeep Wrangler Unlimited Rubicon. We decided to take a ride to the dealership located Mendon which is approximately sixty miles from home after viewing their large inventory of Jeeps at imperialcars.com. I am an experienced car shopper as I have purchased over a dozen vehicles over the past twenty years and I have had a few unpleasant experiences at other dealerships. I wanted this experience to be positive and fun while finding the right Jeep for us at a great price. Upon arrival at the dealership we stopped at the sales manager's desk and I asked to be introduced to the most charismatic and down to earth salesman that he has to show us a new Rubicon. Drawing from my experience, I wanted to find a sales consultant that would be a good fit for us and keep the process fun. The manager thought for a moment an then he introduced us to Marc Mastroianni. Marc far exceeded our expectations for customer service, knowledge, and professionalism. Marc was more concerned with finding the right Jeep for us than just getting a sale that day. In the end we ordered a 2014 Rubicon to get exactly the options that we wanted despite the great selection on the lot. We were offered a fair value for our trade in line with KBB pricing while paying far less than MSRP and even less than invoice pricing. Marc made the process very easy and he provided us with his cell phone number so that we could call or text him with any questions through the delivery process. While waiting to have our trade in appraised, we were surprised when Sales Manager, David Mello treated us to a great lunch with a gift card for the Miss Mendon Diner located next door. (Thanks Dave) We are now waiting for our new Rubicon to be delivered from the factory. I expect that the delivery will be as seamless, transparent, and fun as our sales experience was. Marc has kept in touch with us just to keep us updated on our order. So far, our experience at Imperial has been excellent. If you want to shop for a new Chrysler, Dodge, Ram, Jeep or other used vehicle I highly recommend Sales Consultant Marc Mastroianni. He will be honest with you and help you to find the right vehicle at great price. Thanks Marc and Dave for a great car buying experience. More

I have purchased two cars at Imperial, both with salesman Mike Peters. Mike is friendly, knowledgeable, and will get you a great price. I have referred a few people to Mike and they have all been more than p Mike Peters. Mike is friendly, knowledgeable, and will get you a great price. I have referred a few people to Mike and they have all been more than pleased with the quality of service. I also had an issue with my driver's side window this winter (and it was cold!) and the service team was able to fit me in on a Saturday without an appointment, and it was all covered by my warranty. I'm very happy with my multiple experiences with Imperial, would recommend them and would shop here again. ASK FOR MIKE PETERS!!! :-) More

my experience with the sales man was excellent he was knowledgeable any very pleasant he understood our needs and put us in the right vehicle . I will do business with them again knowledgeable any very pleasant he understood our needs and put us in the right vehicle . I will do business with them again More

I went to Imperial Chrysler on 12/30 to inquire about buying a new car. Sharon Reed was the the sales rep and she was very knowledgeable and friendly. Also, all the staff at Imperial Chrysler was very buying a new car. Sharon Reed was the the sales rep and she was very knowledgeable and friendly. Also, all the staff at Imperial Chrysler was very friendly. I did purchase a new car on 12/30 and I was so pleased with Sharon and Imperial Chrysler that I went back on 2/17 and bought a 2nd new car. Thank you very much for a wonderful car buying experience. More

I am very pleased with my new vehicle (Jeep Limited) and appreciate all the help I received from the staff at Imperial. I would like to especially thank Michael Penner (General Manager), Karen Ingram (Busi appreciate all the help I received from the staff at Imperial. I would like to especially thank Michael Penner (General Manager), Karen Ingram (Business Manager), Frank Dumas (Sales) and Mike Walsh (Service Dept Manager) for your professionalism and support. Everyone helped to make my buying experience a pleasurable one. Your dealership has my support and recommendation for all my future purchases. I highly recommend the drive to Imperial for Sales and/or Service to everyone. I have bought cars in the past and left other dealerships frustrated and concerned that I did not receive the best deal but at Imperial the thought never entered my mind as I enjoyed my new car ride home. Thank you again to Imperial for all your help in making me a very happy new Jeep owner. More

I have been to this dealership many times with my mom and I have bought two of my own cars there. All the sales associates are extremely friendly. I worked specifically with Sharon Reed, who is in sales. She I have bought two of my own cars there. All the sales associates are extremely friendly. I worked specifically with Sharon Reed, who is in sales. She is fantastic! She listens to you and gives you plenty of time to think about what you want. She made a recommendation about a car and I ended up buying it. She is very knowledgeable and helpful. Mike Walsh sold me my first car I ever bought on my own and helped me with the financing for my second car. He is very helpful and really explains everything so you know exactly what you are buying and paying for. More

My wife Paula Jean was in the market for a minivan to help get her parents around due to age and illness. Since I have been in the car business, sales and management in some capacity my whole life, I was help get her parents around due to age and illness. Since I have been in the car business, sales and management in some capacity my whole life, I was leery about going to a new car dealer. I can tell you that from the time I called and talked to Lou Frasca to the handshake with Andy Clair that sealed the deal, my wife and I never felt so at ease. I got what I wanted for my trade, and I felt good about the price on the 2010 Town and Country van we purchased. Even as we left after signing with Michael Walsh, we were given a $25.00 card for our dinner at Miss Mendon thanks to the sales management team. Whatever is being done at your dealerships will most definitely change the "car salesman" reputation for the better. I know that first impressions are the most important in any business, but what you have there far exceeds that. P.S. My father ran Larson's auto body for over 18 years across the street and that led me to buy my dealer parts from Imperial for my business Amped Up. I’m not in the body business—I specialize in automotive and equipment, electrical and some mechanical as needed. Brent Kirby More

I had very specific requirements for the car I was looking to purchase. I had set up an appointment with the salesperson and given her the list of what I wanted. She had several cars ready for me to t looking to purchase. I had set up an appointment with the salesperson and given her the list of what I wanted. She had several cars ready for me to test drive all within the price range I asked for and with the "extas" I had asked for. Working out the financing with Mike was so easy and he explained everything. Only one glitch the car could not be ready for me today so Sharon gladly offered to drive me home. BEST experience today at Imperial. ALL my questions were answered and I had forgotten to ask about the carfax BUT Sharon also offered that information to me! GREAT JOB! More

I was in the market to purchase my first "new" car. I did not want the high pressure from a dealer or dealership. I wanted the experience to be a pleasant one. AND I am happy to report that it wa car. I did not want the high pressure from a dealer or dealership. I wanted the experience to be a pleasant one. AND I am happy to report that it was just that. It began by Sharon Reed meeting us inside the showroom with a smile and an eagerness to help us find what we were looking for in a vehicle. Immediately she listened to our needs, and researched inventory available. We then went on test drives, to see which cars fit our needs. We are not the kind of buyers who rush into a big purchase, and Sharon was patient and did not try to make a "quick" sale with us. She even went as far as helping to dig cars out of the snow so that we could test drive them as we were recovering from a snow storm! She wanted us to take the time we needed and to ask any questions. She gave us her cell number, and said to call with any additional questions if we had any after leaving the lot. The next day, we were ready to make an offer and negotiate a price. It was much easier than I had ever thought. It was an easy decision. I decided on the Dodge Journey and could not be more pleased. The dealership has worked hard to keep us a returning customers, I would highly recommend Sharon Reed and this dealership to anyone who is in the market for a new car. The entire experience has been a positive one. You will not be disappointed!! More

The Wife and I walked into the Dealership and traded our older model Dodge Journey for a 2014, Dodge Journey. The Salesman was very polite and knowledgable, well informed on what we wanted and expected fr older model Dodge Journey for a 2014, Dodge Journey. The Salesman was very polite and knowledgable, well informed on what we wanted and expected from this trade in. Within a few hours the deal was done and we picked up our new car/suv the following day, on Monday. Yes, they're open Sundays ! This our second time buying from Imperial Dodge, very happy we our services and purchase ! You will be, also !. More