Imperial Chrysler Dodge Jeep Ram

New Vehicle Purchase I have never had such a positive experience with a car dealer before. From Rick helping my wife and I find the vehicle we wanted,to JP giving us the I have never had such a positive experience with a car dealer before. From Rick helping my wife and I find the vehicle we wanted,to JP giving us the best deal possible and Karyn helping us get financing and giving us extremely helpful tips on our credit report. I would highly recommend this dealership to anyone that wants to be guided and not pushed into finding the perfect car for them at the best price possible. I also have to mention that even the staff I was not directly dealing with was friendly. It is really nice to have that old school customer service and to see employees that seem happy doing what they're doing. Thank you Imperial!!!! More

2014 Taurus Purchase Car had no mats or owner's manual, will have to wait over a week to receive. Rep was very unprofessional in e-mail replies. Car had no mats or owner's manual, will have to wait over a week to receive. Rep was very unprofessional in e-mail replies. More

Happy Customer I am writing this review based on my overall experience. Lewis Atkins was great to deal with and truly made the experience a positive one. The lengt I am writing this review based on my overall experience. Lewis Atkins was great to deal with and truly made the experience a positive one. The length of time to get my vehicle was longer than expected, but the final outcome was perfect. I would recommend Lewis and the dealership to someone looking for a Chrysler, Jeep, Dodge, or Ram. More

Great Experience! I went to Imperial at first to look at different vehicles. I had never bought a new car before and was very nervous about the process. I ended up that I went to Imperial at first to look at different vehicles. I had never bought a new car before and was very nervous about the process. I ended up that same day signing the papers for a 2014 Dodge Dart. My salesperson Lewis was great. He was in no way pushing me to buy a car and never tried to convince me to spend more money. He helped me find something within my price range. I then worked with Karyn to do the financial part of the process, which was the most nerve racking to me. She was great! she showed me how to make my payments and feel comfortable about it. She knew the answer to every question I had and even offered to continuing helping me if I needed it to set up payments that would help me pay the vehicle off sooner. I would recommend this dealership to everyone! More

imperial mendon mass This is the third vehicle I have purchased from Imperial and each time I was pleased with the all around service and the sales crew. This is the third vehicle I have purchased from Imperial and each time I was pleased with the all around service and the sales crew. More

One of the best car buying experiences in my life My wife and I have been looking for a new car for some time and visited many dealerships and by far this was the best customer service. They walked us My wife and I have been looking for a new car for some time and visited many dealerships and by far this was the best customer service. They walked us through our options and never did we feel pressured into anything. In my many years of buying cars this was the smoothest deal yet...(Did I mention I am 80 years old and this is not my first rodeo) Both these young Men, Tim and Joel worked hard and were completely professional and knowledgeable. We would recommend our family to go to Imperial for their next car. More

Easy to deal with I went to purchase two cars over the holiday weekend. The process was fairly easy. The only haggling had to do with the pricing on my trade ins. Th I went to purchase two cars over the holiday weekend. The process was fairly easy. The only haggling had to do with the pricing on my trade ins. They were generous. More

excellent service,complete salesmanship from alfred and foll I have given a great rating as the complete followthru from mr antolini and the dealer ship has been above and beyond!I would recommend this dealers I have given a great rating as the complete followthru from mr antolini and the dealer ship has been above and beyond!I would recommend this dealershipto all that I know.The car service has also been great and the pricing is reasonable.I fel that the trade that alfred got me was very fair and I made out quite well. More

Stars of the Day I purchased a 2014 Jeep Cherokee recently and almost immediately noticed some performance issues with the vehicle. I took the vehicle to the Service I purchased a 2014 Jeep Cherokee recently and almost immediately noticed some performance issues with the vehicle. I took the vehicle to the Service Dept. twice in one week. The Service Manager upgraded the software on the vehicle in the hopes of resolving the issue to no avail. I contacted my Sales Rep and told him that I didn't feel safe with the car - he told me to bring it back in. The Sales Manager met with me and told me that he "would do everything in his power to make it right". Those were not empty words. The entire team noted above worked with me to make it right. They took back the Cherokee and put me in a different vehicle. They made me feel like a queen. Not one person questioned me or made me feel inept. They were all so polite and nice - they are all walking, talking symbols of 'Customer Service'. I have some new best friends and they all work at Imperial Chrysler. More

Satisfied Customer Experience! Lewis, We appreciate your custom centric approach and partnership during the purchasing process for my daughter's jeep wrangler. You were profess Lewis, We appreciate your custom centric approach and partnership during the purchasing process for my daughter's jeep wrangler. You were professional, knowledgable and made the experience memorable. Brianna is pleased with her purchase and the support you provided the entire family during our recent visit to Imperial Chevrolet. This is our second purchase at this dealership and both experiences have been positive. We would recommend to friends and family. Carolyn, Kevin & Brianna Muise More