Imperial Chrysler Dodge Jeep Ram

Update: After I posted my review, Matt the sales manager called me. Said he had to get permission to resolve these issues. That was December 20th(today is the 29th) I've been patient, but that was 9 days ag called me. Said he had to get permission to resolve these issues. That was December 20th(today is the 29th) I've been patient, but that was 9 days ago. What is going on? Absolutely the worst buying experience I have ever had. Still waiting to hear back from them. It's pretty bad they haven't tried to make things right. I work in the industry and know how things are supposed to work- this isn't it! More

I have purchased three trucks there now. The first two experiences were great, that's why I've been a repeat customer even though I live quite far away. Different sales experience this time. The first two experiences were great, that's why I've been a repeat customer even though I live quite far away. Different sales experience this time. They let everything fall through the cracks. Truck failed inspection because they didn't check it prior. Another salesman stole the driver floor mat out of my truck along with the foam cup holder inserts out of the front doors. My salesperson then took a floor mat from a different truck, but it has a hump and is deformed making my left foot want to slide under the brake pedal-not sure why the salesperson thought that was acceptable, i want a new properly fitting floor mat that matches like it had when I test drove it. I paid for undercoating to be done, salesperson "confirmed" it was done and the truck was ready to pick up. I was under the truck the next day and there wasn't one ounce of undercoating, they took my money for a service they didn't give me and lied and said it was done, they didn't even bother to clean the undercarriage, never mind applying the undercoating. Still waiting for resolutions for these issues. Would like to hear back from Matt. Now I will have to make multiple trips back and leave the truck there so they can clean it and apply the undercoationg. It was made very clear that I live far away and wanted it all done before I picked up, salesperson lied about it being done and now I have to go back and forth multiple times. No respect for my time whatsoever. More

Cannot say enough nice things about this dealership. It wasn't exactly conveniently located relative to my home but it was worth the trip to get such a nice car. The vehicle had under 20,000 miles on it It wasn't exactly conveniently located relative to my home but it was worth the trip to get such a nice car. The vehicle had under 20,000 miles on it and if I didn't know it was a used vehicle I would have sworn it was brand new off the factory line. Car was immaculate inside and out. Delivery experience was perfect, with the gentlemen from the dealership bringing it to my home and handing off the keys so I didn't have to make another trip to Mendon. I want to give a specific shout out to Lou Carvalho whose no-pressure approach made the experience completely stress free. More

What a pleasant experience! Very easy process of purchasing and receiving my new jeep wrangler s. Highly recommend this dealership for a smooth and easy experience. Very easy process of purchasing and receiving my new jeep wrangler s. Highly recommend this dealership for a smooth and easy experience. More

Horrible experience mainly due to being ripped off on the purchase of our vehicle. Low balled us and then now selling car for 10k more than they paid for it. Will never do business here again. High pressure purchase of our vehicle. Low balled us and then now selling car for 10k more than they paid for it. Will never do business here again. High pressure lowball offers. More

When i went and purchased my dodge in January this year the salesperson was nice. Even with the problem that happened which took longer to get my vehicle they kept in contact with me. I would refer other h the salesperson was nice. Even with the problem that happened which took longer to get my vehicle they kept in contact with me. I would refer other here for a vehicle. More

Only give it a 1 cause we found a good vehicle at by today standards a decent price.other than that they were awful from the moment we went inside to complete paperwork.never discussed trade in they jus today standards a decent price.other than that they were awful from the moment we went inside to complete paperwork.never discussed trade in they just assumed that what they wanted to give was sufficient.took hours there and 2 weeks before we had the vehicle.and the best part about it is that 3 weeks after purchasing this vehicle the checking account was hacked and stolen from.we narrowed it right down to the email the finance manager requested from my wife to his personal email because oddly enough it would not send to imperialcars.com.just beware if u choose them More

I worked with Laith D. to recently purchase a 2023 Jeep Grand Cherokee Overland. Laith was efficient, courteous and made the process quite easy. Thanks Laith, I love my new to recently purchase a 2023 Jeep Grand Cherokee Overland. Laith was efficient, courteous and made the process quite easy. Thanks Laith, I love my new Jeep! Angela B More

Friendly and knowledgeable staff. Service was performed in the time quoted and everything was done well. Service was performed in the time quoted and everything was done well. More

Salesman was easy to work with and he was very kind. I would definitely go back. A bit far away from Worcester but they gave the best deal on a new Wrangler. I would definitely go back. A bit far away from Worcester but they gave the best deal on a new Wrangler. More