Imperial Chevrolet - Service Center

I just wanted to thank Imperial Chevrolet for the superior service that is always presented to me when I enter the dealership! I am always treated as if I were "a member of the family", and I always superior service that is always presented to me when I enter the dealership! I am always treated as if I were "a member of the family", and I always feel welcome. I recently needed some minor work to be conducted on my vehicle, and Bruce D'Ambra, the front end sales manager, provided outstanding customer service to me, after I had concluded my business with the Service Department. I believe that these employees define the term of customer service, and it reflects highly on the owner, Mr. Kevin Meehan, and the entire Imperial Cars dealership. More

I went to Imperial Chevrolet for a four wheel alignment, tire rotation, oil change, and a minor recall check for water pump seal. I was greeted very warmly, told that the job would be an hour and a half ,wh tire rotation, oil change, and a minor recall check for water pump seal. I was greeted very warmly, told that the job would be an hour and a half ,which it was! I recieved a voucher for a free coffee and doughnut plus a free car wash. Everything in life should be so easy. Imperial is Excellent! More

Brought my Chevy Malibu in for engine light staying on. Told them car was running fine. They found my gas cap off (just sitting there inside the gas-cap door) and charged me $50 because they said they had Told them car was running fine. They found my gas cap off (just sitting there inside the gas-cap door) and charged me $50 because they said they had to run it through the diagnostic procedure. And friendly Frank stated this was the 3rd or 4th gas cap found off that week! So you would think they would automatically check that first and call it a day instead of ripping me off $50? And said they could have charged me for the full hour of service!! Yeah--to help finance the fancy showroom and waiting area complete with food bar and ginormous t.v. screen! Gotta say, though, friendly Frank made it less painful to fork over a week's worth of gas in my car....haha-with the cap off! More

Corvette Went in for routine concern (still under bumper to bumper warrenty mind you) and was charged a diagnostic fee and dealership refused to repair roof panel and diffential which both have TSB's. Custo to bumper warrenty mind you) and was charged a diagnostic fee and dealership refused to repair roof panel and diffential which both have TSB's. Customer Service stated none were covered under warrenty. The dealership that sold the car laughed and fixed it no problem (I just had to drive a little farther) warrenty was confirmed by GM customer service. I feel as if this dealership tried to rip me off because cash work pays them more then warrenty. On a previous occasion I purchased a 2006 GTO from Imperial and a month later it went in for warrenty work at there shop. Imperial fixed issue under warrenty then a few weeks later attempted to charge me for the service. Overall a very poor service department and I will never use them again. I tried to be brief but trust me this place is a racket. More

MIKE WALSH AND HIS SERVICE STAFF EXCELLENT ARE TO FILL YOUR SERVICE NEEDS QUICK AND PROFESSONAL ALSO PARTS STAFF EXCELLENT WOULD HIGHLY RECOMMED THIS DEALERSHIP HAVE PURCHASED MY CARS HAD ALL OF MY SERVIC YOUR SERVICE NEEDS QUICK AND PROFESSONAL ALSO PARTS STAFF EXCELLENT WOULD HIGHLY RECOMMED THIS DEALERSHIP HAVE PURCHASED MY CARS HAD ALL OF MY SERVICE DONE THERE HAVE ALWAYS BEEN TREATED VERY WELL More