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Imperial Chevrolet

Mendon, MA

4.6
1,307 Reviews
THE IMPERIAL CARS DIFFERENCE • We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles. • We Maintain an inventory of 2,500 new and pre-owned vehicles • We monitor the competition on a daily basis to guarantee the best prices • We work with 60 banks and credit unions to get our customers the lowest possible interest rates • We have nearly 3 million dollars of in-stock parts at all times. • Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday. • Our expansive service department is open 6 days a week for your convenience • Our service technicians receive daily factory updates and continuous training and certification • On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store. OUR MISSION • Is to create 100% customer satisfaction with all our products, prices, and services • Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability. Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family. CORPORATE CITIZENSHIP We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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18 Uxbridge Rd

Mendon, MA

01756

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Showing 1,307 reviews

July 03, 2016

New Chevrolet truck purchase. Went to buy a new Chevy truck. Saw what I wanted (high country) and came away with a better than expected deal for both trade and purchase. Very frien More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Ihjul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce D’Ambra, John Earl
Jul 05, 2016 -

Imperial Chevrolet responded

Dear New Chevrolet truck purchase: Thank you for your business and for taking the time to share your kind words about John Earle and your experience at Imperial Chevrolet. john and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial cars Imperial Ford, Chevy, Chrysler-Dodge0Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.

June 30, 2016

Awesome experience and excellent sales manager! This is my 2nd Chevy purchased at this dealership and I will most likely buy the rest of my vehicles at Imperial. My salesman Firas was a pleasure to More

by Wendi DeRienzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Firas (Sales) David (Sales Manager) and Jeff (Finance Manager)
Jul 01, 2016 -

Imperial Chevrolet responded

Thank you very much for taking the time to write such a lovely review for Firas. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

June 26, 2016

Couldn't Have Asked for a Better First-Time Buyer Experience After visiting several dealerships who I received horrible customer service from, I was so grateful to finally come to Imperial. Tony was an amazing s More

by Ayanna Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmad Al-Jallad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony DeFilippo
Jun 27, 2016 -

Imperial Chevrolet responded

Thank you for your business and for taking the time to share your kind words about Tony and your experience at Imperial Chevrolet. Tony and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your friends, colleagues , and acquaintances to us.

June 25, 2016

Amazing experience with car salesman Brian Sceviour! My wife and I came in this week and dealt with Brian Sceviour. We had such a pleasant experience! We were a little apprehensive at first but Brian mad More

by Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Sceviour
Jun 27, 2016 -

Imperial Chevrolet responded

Thank you for your business and for taking the time to share your kinds word about Brian Sceviour and your experience at Imperial Chevrolet. Brian and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

June 23, 2016

Awesome experience After having a "not so great" experience a year and a half ago at Imperial , I decided I'd give it another try. I'm really glad I did. Aline promised More

by Mark D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aline Almedia
Jun 23, 2016 -

Imperial Chevrolet responded

Dear Mark D: Thank you very much for taking the time to write such a lovely review for Aline Almeida. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a greast deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

June 18, 2016

Scott Bregnard We purchase a new truck from Imperial Chevrolet. Scott Bregnard was very knowledgeable of the vehicles he had for sale and the different features of a More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bregnard Jr.
Jun 20, 2016 -

Imperial Chevrolet responded

Dear Steve: Thank you for your business and for taking the time to share your kind words about Sott Bregnard and you experience at Imperial Chevrolet. Scott and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is s referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

June 17, 2016

John D. Earl Good morning… Buying a new vehicle can be more than a little nerve racking but John Earl put me at ease from the very start, listened to what I wa More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce D’Ambra, John Earl
Jun 17, 2016 -

Imperial Chevrolet responded

Dear Lisa: Thank you very much for taking the time to write such a lovely review for John Earl. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

June 16, 2016

Auto buying satisfaction I was in an auto accident (no injuries) and I needed a vehicle similar to the one I had. I called Mark Detoma at Imperial Chrysler and he was a compl More

by Gerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Detoma
Jun 17, 2016 -

Imperial Chevrolet responded

Dear Gerry: Thank you for your business and for taking the time to share your kind words about Mark Detoma and your experience at Imperial Chevrolet. Mark and the entire here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

June 09, 2016

Scott Bregnard, sales We recently purchased a new Chevrolet from Imperial Chevrolet. Scott Bregnard was helpful, informative, & eager to get us the right car at the right More

by Busaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bregnard Jr.
Jun 09, 2016 -

Imperial Chevrolet responded

Dear Busaa: Thank you for your business and for taking the time to share your kind words about Scott Bregnard and your experience at Imperial Chevrolet. Scott and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.

June 02, 2016

jessica liseno Outstanding service i cannot say enough about Jessica liseno's outstanding and supportive customer service, I have purchased several cars at imperial and if a problem as More

by lesliedep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jessica liseno
Jun 02, 2016 -

Imperial Chevrolet responded

Dear Leslie Depasquale:: Thank you for the opportunity to earn your business and for taking the time to share your Imperial experience. I am very glad you enjoyed working with Jessica Liseno and the team in our Imperial Chevrolet Service Dept. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager'Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.

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