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Imperial Chevrolet
Mendon, MA
1,307 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,307 reviews
February 27, 2017
Awesome yet again! This is my second purchase with Imperial and I couldn't be more pleased with the exceptional customer service. Patrick Wallace helped orient me to my This is my second purchase with Imperial and I couldn't be more pleased with the exceptional customer service. Patrick Wallace helped orient me to my new vehicle and was very thorough. Patrick offers exceptional customer service and is very friendly and knowledgeable. Bruce D'Ambra the store manager made the experience very pleasant and Omar Ihjul the finance manager made the process a smooth transition and provided a great engaging environment. I always come back to Imperial because of the exceptional service and the respect for customers! Thank you! Oh by the way the internet sales manager Santos Cruzado is AWESOME! More
by Nina20
February 25, 2017
Purchased Equinox from Mike Mike is a great sales person. We have bought 7 cars from Mike. He knows what he is talking about. He listens to what we were looking for and did eve Mike is a great sales person. We have bought 7 cars from Mike. He knows what he is talking about. He listens to what we were looking for and did everything in his power to make the transaction go smoothly for us. I would highly recommend Mike G to my friends and family. More
by jojo14
Employees Worked With
Mike Ghalbouni
February 23, 2017
Good experience Came into dealership looking for a used Camaro SS. All the staff I encountered were friendly and efficient. Would recommend this dealership to family Came into dealership looking for a used Camaro SS. All the staff I encountered were friendly and efficient. Would recommend this dealership to family and friends. Good buying experience! More
by Jeff M
February 21, 2017
sadasdasd I had a very good experience at Imperial Car Sales in Mendon. I would definitely recommend this location to anyone purchasing a vehicle! (new or used) I had a very good experience at Imperial Car Sales in Mendon. I would definitely recommend this location to anyone purchasing a vehicle! (new or used) More
by polar1922
Employees Worked With
Pedro
February 17, 2017
Fabulous Went in looking for help with my lease and I was meet by the best of the best .I couldn't be happier with the help I revived. I would recommend this d Went in looking for help with my lease and I was meet by the best of the best .I couldn't be happier with the help I revived. I would recommend this dealership to anyone looking for great help and loyalty. More
by Swagner042
Employees Worked With
Bruce D’Ambra, Tom Sollecito, Brian Sceviour
February 07, 2017
Highly Incompetent and Arrogant This was one of the worst experiences I have had purchasing a vehicle. Not only was the process slowed down due to incapable sales and finance employ This was one of the worst experiences I have had purchasing a vehicle. Not only was the process slowed down due to incapable sales and finance employees but I was treated rudely throughout the process. The dealership's paperwork mishap cost me an additional $120 in rental car fees, which they were not willing to help repay. Bruce D responded with an indignant "No" when my father asked if there was recourse for me to help pay for the rental car. When we turned to head for the door, Bruce sternly said "Shame on you" toward us because we walked away after being told no. Not only is this unprofessional but is one of the poorest examples of customer service. He only became arrogant and disrespectful after we signed the paperwork sealing the deal. If that weren't enough, It took the dealership three days to complete registration paperwork. I'm not sure why it took so long but there was never an apology from Bruce. When I finally came to pick up my truck, Bruce sat at his desk and ignored me after I requested on the phone to see him when I arrived. Poor business model and even worse customer service. My sales agreement stated that I was owed "Great Service," this was surely not met. I expected better from Bruce and his team. More
by tbrisboi
Employees Worked With
Bruce D’Ambra
January 29, 2017
Very helpful and nice to work with. He was nice to work with. He was able to find the type of car we wanted within our budget. This our 4 vehicle with dealer and plan to go back in the f He was nice to work with. He was able to find the type of car we wanted within our budget. This our 4 vehicle with dealer and plan to go back in the future. More
by PCotnoir
Employees Worked With
January 26, 2017
First time customer. Service done as requested. Taken on time and done with minimum wait. Free car wash a nice touch. We will return for service when needed. Service done as requested. Taken on time and done with minimum wait. Free car wash a nice touch. We will return for service when needed. More
by Bud47
Employees Worked With
did not know name of service employees.
January 14, 2017
New car purchase I bought a new Dodge Durango from Salesman Tim Stein, and found his expertise to be impeccable - he was extremely patient and went through the negotia I bought a new Dodge Durango from Salesman Tim Stein, and found his expertise to be impeccable - he was extremely patient and went through the negotiations superbly. I highly recommend him for any future positions at this company. More
by John Archer
Employees Worked With
Tim Stein
January 13, 2017
Chevy Trax Jason thanks for all of your help and patience with me leasing the Chevy Trax. I'll recommend people to you . You are friendly and knowledgeable. Jason thanks for all of your help and patience with me leasing the Chevy Trax. I'll recommend people to you . You are friendly and knowledgeable. More
by Jr032080
Employees Worked With
Jason Burt
