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Imperial Chevrolet

Mendon, MA

4.7
1,302 Reviews
THE IMPERIAL CARS DIFFERENCE • We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles. • We Maintain an inventory of 2,500 new and pre-owned vehicles • We monitor the competition on a daily basis to guarantee the best prices • We work with 60 banks and credit unions to get our customers the lowest possible interest rates • We have nearly 3 million dollars of in-stock parts at all times. • Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday. • Our expansive service department is open 6 days a week for your convenience • Our service technicians receive daily factory updates and continuous training and certification • On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store. OUR MISSION • Is to create 100% customer satisfaction with all our products, prices, and services • Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability. Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family. CORPORATE CITIZENSHIP We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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18 Uxbridge Rd

Mendon, MA

01756

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Showing 1,302 reviews

January 06, 2020

Repeat buyer As a repeat buyer at Imperial, because of location and selection I was happier this time around with the whole experience. My salesperson, Paul Macch More

by Erica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Macchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim in Jeep Finance
Jan 07, 2020 -

Imperial Chevrolet responded

Hi Erica, Thanks for your feedback on your recent visit to Imperial Chevrolet. I'm glad to hear that Paul was able to assist you with choosing the perfect vehicle and that you had such a positive experience. The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us. We hope you will continue to enjoy your new vehicle! Michael Penner Executive General Manager Imperial Cars

January 06, 2020

A very good experiance I was buying my first truck ever and I shopped it pretty hard at several dealerships. They were very helpful and had a great selection because I was u More

by massmoss1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Macchi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Wallace
Jan 07, 2020 -

Imperial Chevrolet responded

Hi, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us. Michael Penner Executive General Manager Imperial Cars

January 04, 2020

Go see Jean Jean was amazing from start to finish. He's very straight forward and honest. His upbeat attitude and personality also makes the experience better. More

by MG
Recommend Dealer
Yes
Employees Worked With
Jean Dalomba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Imperial Chevrolet responded

Dear MG Thank you very much for taking the time to write such a lovely review for Jean. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep-Hyundai and Toyota The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

December 30, 2019

New car Great experience. My salesman Shawn Frasier was very fair. When I buy a car and trade one in I do two deals. One to buy and one to sell my trade in. S More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Al-Jallad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Fraiser
Dec 30, 2019 -

Imperial Chevrolet responded

Thank you, Mike, for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Shawn got the recognition he deserved. The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us. Michael Penner Executive General Manager Imperial Cars

December 22, 2019

Great Salesman and Great Selection of Pre-Owned Vehicles I was in a bind to replace a vehicle that had been in an accident. I stopped by Imperial Chevrolet and never left until I selected my new vehicle. The More

by Lee
Recommend Dealer
Yes
Employees Worked With
Ahmad Al-Jallad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Macchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2019 -

Imperial Chevrolet responded

Lee, Thank you for sharing your experience with us! We're happy to hear Paul was able to take great care of you and listen to all of your needs. We truly appreciate your feedback! The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us. Michael Penner Executive General Manager Imperial Cars

December 22, 2019

Best buying experience ever Paul was an absolute pleasure to work with. His knowledge, professionalism and honesty was refreshing. His personality is genuine. Thank you Paul f More

by SGrzenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Macchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2019 -

Imperial Chevrolet responded

Thank you for taking the time to share your thoughts on working with Paul! We're glad to hear he delivered such a great experience. We hope your enjoying your new truck! Michael Penner Executive General Manager Imperial Cars The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Dec 23, 2019 -

Imperial Chevrolet responded

Dear SGrzenda: Thank you for your business and for taking the time to share your kind words about Paul and your experience at Imperial Chevrolet. Paul and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep-Hyundai, Genesis and Toyota The best compliment we can receive is a referral. I hope you will refer your family. friends, colleagues, and acquaintances to us.

December 13, 2019

Easy and painless!!! No one likes buying a new car, lets face it! I came in to Imperial Chevrolet with a mindset that I would be leaving disappointed. I went in to the fi More

by chalmers.shayna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Ihjul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2019 -

Imperial Chevrolet responded

Thank you for taking the time to share your review with us, Shayna. It is a pleasure to hear that our Finance Officer, Omar, made your buying experience a little less stressful:) If you have any questions, please feel free to reach out. We look forward to seeing you again at Imperial Chevrolet!

December 13, 2019

Bought a new car Our sales person was Moe. Moe is very kind and warm and did not force us into anything that we did not want ( I really like that about him). He made More

by jjohnson3521708
Recommend Dealer
Yes
Employees Worked With
Mo Alomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2019 -

Imperial Chevrolet responded

Dear jjohnson: Thank you for your business and for taking the time to share your kind words about Mo and your experience at Imperial Chevrolet. Mo and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep-Hyundai and Toyota The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

December 13, 2019

Awesome salesman, friendly staff that are very willing to explain and help with the buying process Great deal on my new 2019 chevy Colorado truck More

by Ron B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Dalomba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2019 -

Imperial Chevrolet responded

Thank you for choosing our Imperial Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy your new Chevy Colorado!

December 08, 2019

Paul Macchi was great and helped us go home with a truck! The overall atmosphere was upbeat and comfortable. Everyone was extremely nice and welcoming. Paul was outstanding and very knowledgeable about all of More

by Maddog07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Ihjul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Macchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2019 -

Imperial Chevrolet responded

Dear Maddog07: Thank you for your business and for taking the time to share your kind words about Paul and your experience at Imperial Chevrolet. Paul and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep-Hyundai-Genesis and Toyota The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

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