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Imperial Chevrolet

Mendon, MA

4.7
1,302 Reviews
THE IMPERIAL CARS DIFFERENCE • We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles. • We Maintain an inventory of 2,500 new and pre-owned vehicles • We monitor the competition on a daily basis to guarantee the best prices • We work with 60 banks and credit unions to get our customers the lowest possible interest rates • We have nearly 3 million dollars of in-stock parts at all times. • Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday. • Our expansive service department is open 6 days a week for your convenience • Our service technicians receive daily factory updates and continuous training and certification • On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store. OUR MISSION • Is to create 100% customer satisfaction with all our products, prices, and services • Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability. Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family. CORPORATE CITIZENSHIP We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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18 Uxbridge Rd

Mendon, MA

01756

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Showing 1,302 reviews

June 07, 2023

Total trash service. Terrible beyond terrible. Tons of my family has bought vehicles here in the past and never again. Worst experience. Rude. Lack of communication. Mi More

by Slm4893
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Milton Sican
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023

Update: Brad the sales manager reached out and corrected the situation. I appreciate the way the situation was handled after the deal. Would return Unfortunate experience almost all the way around on More

by usmckid99
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uzair Ayaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023

We came to Imperial Chevrolet after having been burned by a dealership we had a decade+ long loyal relationship with. I was intimidated to "re-enter the field" in terms of finding an auto dealer I could trus More

by shelley
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Macchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Sican
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2023

When I drove in I was met by Firas and asked him to show me the suburban I was looking for. Went right over to it , told me everything about the truck and all the options. Went for a very enjoyable ride. W More

by Gary
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Firas Ektilah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Sican
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2023

I was in a real pickle after my Kia Sorento decided to quit on me on the way to work one morning. I knew it was time to buy another vehicle and Imperial in Mendon always has such a vast selection of new More

by gary stapin
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Ihjul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uzair Ayaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Phaneuf
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2023

I made made a verbal appointment on the phone for an appointment to see a vehicle the following day. I traveled more than an hour to get there and find out they sold the vehicle. They had my phone ,text More

by Dave
Recommend Dealer
No
Employees Worked With
Caroline Opinsky
February 27, 2023

Always a great inventory new and used and never feel pressured. Ask for MO Salesman. Facility is gorgeous and service department is Top Notch. More

by Otzelk8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Al-Jallad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Alomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2023

I had a very good experience with Sam Santrisi. I went in to test drive a new car and I was able to leave with that exact car. Sam answered all of my questions and went above and beyond to help me More

by haroldgrant37
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Santrisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2023

Have been working with Moe for years. Always have been provided world class customer service! More

by Jguru
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Alomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2023

I finally found a vehicle that I wanted and Sam was instrumental in obtaining my new car and working the deal that made us both happy. Thanks Sam, hope to purchase through you again in the future. More

by Jim7514
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uzair Ayaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Santrisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Jim7514 responded

Imperial Chevy in Mendon has a good man in Sam.

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