Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Imperial Chevrolet
Mendon, MA
1,302 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,302 reviews
September 13, 2020
We had a very good experience with Imperial Chevrolet. We saw a GMC2500HD Duramax on the website and I was interested. We contacted the dealership and spoke with Brad Mancini. I met with Brad at the dealersh saw a GMC2500HD Duramax on the website and I was interested. We contacted the dealership and spoke with Brad Mancini. I met with Brad at the dealership and discussed the vehicle along my trade-in and agreed on the numbers at both ends. There were some used vehicle issues (new tires, etc.) found during a full inspection, that needed to be taken care of and Brad along with the folks in the service dept promptly had the truck ready for delivery. We met with Ahmad Al-Jallad to do all the necessary paperwork and had a great experience with him. He was very professional, friendly and diligent about the process. He found a few items that helped to save us some money and was overall very efficient and accommodating. All of the transfer paperwork for registration, insurance and a new inspection sticker were taken care of without issue and we dropped the old truck and picked up the new truck with a plate swap and a thank you. We are very satisfied with the experience overall. More
by WillyKJr
September 09, 2020
Paul was so helpful when looking for my new Buick! He showed me so many options to make sure I found the right one for me. I didn't feel pressured into buying. It was a very good experience showed me so many options to make sure I found the right one for me. I didn't feel pressured into buying. It was a very good experience More
by ekinggg
Employees Worked With
September 07, 2020
We just purchased a 2019 Chevy Tahoe and it was a great experience. Paul was great at showing us the vast selection there and was very patient with us. We definitely will recommend Paul to others and we pl experience. Paul was great at showing us the vast selection there and was very patient with us. We definitely will recommend Paul to others and we plan to call him when we need another car! Thanks Paul Macchi! More
by Mark and Kristina
Employees Worked With
September 04, 2020
Just purchased a 2019 Cadillac Luxury and it was undoubtedly the easiest car purchase I have ever made. All of the sales and service staff were pleasant and helpful, Our Sales Consultant, Jomar Dele undoubtedly the easiest car purchase I have ever made. All of the sales and service staff were pleasant and helpful, Our Sales Consultant, Jomar Deleon was exceptional with his suggestions and patience. I know that my next car purchase experience will start at Imperial. More
by ral821
August 31, 2020
Shawn was very knowledgeable about what the vehicles had for options. He was patient with our looking at many to choose from. I will go back to Shawn again. for options. He was patient with our looking at many to choose from. I will go back to Shawn again. More
by Stevepeirce
August 31, 2020
Shawn was amazing selling me my dream car. He was patient, knowledgeable, friendly & kind. I will for sure be back thanks to my service. Shawn Frazier thank you for selling me my Cruz, it’s absolutel patient, knowledgeable, friendly & kind. I will for sure be back thanks to my service. Shawn Frazier thank you for selling me my Cruz, it’s absolutely perfect! More
by Gillian Rolls
Employees Worked With
August 31, 2020
Craig was a huge help and very friendly, he made the experience so smooth that the car came home with me the very same day I test drove it! experience so smooth that the car came home with me the very same day I test drove it! More
by Elizabeth.Ford.Sloan
Employees Worked With
August 29, 2020
We just purchased a Silverado 1500. Sam was the salesman and he was not pushy, very informative and found the vehicle that worked perfect for what we needed. We have a travel trailer that we are towing with and he was not pushy, very informative and found the vehicle that worked perfect for what we needed. We have a travel trailer that we are towing with an SUV so we were looking for something with more power. But we had a limited budget, thank you to Sam and everyone at Imperial for making it work. Great customer service. More
by HappyHeart728
Employees Worked With
Sam
August 29, 2020
Ethan made my car buying process super easy and stress free. He was extremely professional, accommodating, and knowledgeable. I would definitely work him him again, and I would highly recommend! free. He was extremely professional, accommodating, and knowledgeable. I would definitely work him him again, and I would highly recommend! More
by Marci
Employees Worked With
Marc Foley, Ethan Campbell
August 29, 2020
Paul Macchi was exactly the type of salesperson I like to deal with. Honest and straight forward. Doesn't beat around the bush. I'll buy from him again. deal with. Honest and straight forward. Doesn't beat around the bush. I'll buy from him again. More
by Bunchkim
Employees Worked With
