Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Imperial Chevrolet
Mendon, MA
1,307 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,307 reviews
October 03, 2020
First I want to THANK Andy Spirito! This gentleman was not a "saleperson" from the start, he truly was there to work with me and my trade and my goals. Everyone was on time, efficient, kind and profession not a "saleperson" from the start, he truly was there to work with me and my trade and my goals. Everyone was on time, efficient, kind and professional. I cannot say enough about Imperial! I finally have the truck I've always wanted thanks to Andy and the staff! More
by characterjrocks
October 02, 2020
I just purchased a 2020 Cadillac XT4 which is my 3rd vehicle in the last 18 months. I have been impressed with the efficiency of all the staff and service team here and would recommend the dealership t vehicle in the last 18 months. I have been impressed with the efficiency of all the staff and service team here and would recommend the dealership to anyone. It has been a pleasure working with everyone here. More
by wjnguerard3
Employees Worked With
Other Employees :
Patrick Wallace
October 02, 2020
I recently was in the market for a truck. I didn't realize just how much I didn't know about trucks and my guy Andy was incredibly helpful. He showed me everything they had in stock, talked to me abou realize just how much I didn't know about trucks and my guy Andy was incredibly helpful. He showed me everything they had in stock, talked to me about the pros and cons about new vs. used based on how much I drive, told me how often they get new or used vehicles in, what to keep an eye out for, etc. It was incredibly enlightening. I was originally thinking about an F-150 but then I sat in a used GMC Sierra 1500 SLT and had that moment where you just know you have to buy it. Andy took great care of me and worked with me to find an acceptable price point for the two of us. As with any used vehicle, there were a couple of things that needed taking care of - and Imperial did a fantastic job doing so. The truck runs like new and looks fabulous. It fulfills every need I have for it and I'm getting complimented on it constantly. They also did a stellar job detailing it for me to take home when it was ready to go. I can't stress enough how low-pressure and informative Andy was. The man knew his stuff and was able to help me find exactly what I was looking for - even though I myself didn't know what I wanted when I first began my search. When it's time for my wife to get a new car, we'll be coming here first! More
by WEDoogan
October 01, 2020
I just purchased my third Silverado at Imperial. Between the selection of vehicles and the level of service I always go back! My salesperson Jean never applied pressure and was attentive to what I needed. the selection of vehicles and the level of service I always go back! My salesperson Jean never applied pressure and was attentive to what I needed. David, the manager, was very helpful and I was very happy with the deal I got on my new truck. More
by MJ
September 30, 2020
Ethan was very attentive he made my husband and I feel very comfortable with the sale. Everything went very smoothly and I was very impressed with Ethan. I would suggest Ethan to anyone who is looking for very comfortable with the sale. Everything went very smoothly and I was very impressed with Ethan. I would suggest Ethan to anyone who is looking for a vehicle. There were no hassles . We thoroughly enjoyed the experience. More
by Gwbrown928
Employees Worked With
Ethan Campbell
September 30, 2020
first I would like to thank Pedro for everything he did, for helping me with the purchase of my new car, for answering all my questions, he was so nice and friendly, I SUPER RECOMMEND PEDRO. if you are thi for helping me with the purchase of my new car, for answering all my questions, he was so nice and friendly, I SUPER RECOMMEND PEDRO. if you are thinking about buying a new car, go there and look for Pedro. More
by Leomara lacerda
September 30, 2020
I went to quit a few dealerships the last two days. All over! Not only is this the cleanest, nicest, most professional dealership I've encountered, but the man who helped me was, I would say a salesman. He over! Not only is this the cleanest, nicest, most professional dealership I've encountered, but the man who helped me was, I would say a salesman. He was someone I could trust. Thanks so much Paul. You are a gentleman. More
by Kburt25
September 28, 2020
I was switching my lease over to finance to own. Jomar and Ahmad made it very easy for me. The whole process is time consuming but they did all the hard work. Then when it was to have the new plates and m and Ahmad made it very easy for me. The whole process is time consuming but they did all the hard work. Then when it was to have the new plates and my new inspection done, JD swapped my car at home for a loaner while my car was detailed, new plates and inspection. When I got my car back it had that brand new car smell again. I've been going to Imperial since 2016 for cars and service, they make it so easy and everyone is so friendly. Thank you everyone. More
by kathryn_mahoney
September 24, 2020
I went to this dealership and they gave me all the attention I needed so I bought a chevy colorado and they walked me through the process. I'm very impressed with my salesman jean dalomba. thanks attention I needed so I bought a chevy colorado and they walked me through the process. I'm very impressed with my salesman jean dalomba. thanks More
by goodmanexcel
Employees Worked With
September 23, 2020
I like to take a few moments of your time Paul Macchi really puts the serve in customer services. The staff is the best. Thank You, Claudette & Roger Nadeau really puts the serve in customer services. The staff is the best. Thank You, Claudette & Roger Nadeau More
by claudette.nadeau
Employees Worked With
