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Imperial Chevrolet
Mendon, MA
1,307 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,307 reviews
November 02, 2020
This is the second vehicle I bought from this dealer. Ethan Campbell was very pleasant and answered all questions I had. I was pleased with everyone I came into contact with over the years, including t Ethan Campbell was very pleasant and answered all questions I had. I was pleased with everyone I came into contact with over the years, including the service team. More
by SteveT
October 30, 2020
Paul Macchi did great as sales my person. Staff couldn't explain "Rent" in the lease. Made me feel wrong and your lease has this item. The staff should understand it and be able to explain to the customer explain "Rent" in the lease. Made me feel wrong and your lease has this item. The staff should understand it and be able to explain to the customer. More
by barrosrc3
October 30, 2020
We purchased a 2019 Yukon XL from Imperial. Great experience with Paul Macchi, very smooth and easy sales process, even let me take an extended test drive to show my wife the truck since she was home experience with Paul Macchi, very smooth and easy sales process, even let me take an extended test drive to show my wife the truck since she was home with the kids. We were given a very fair value for our trade and the price of the new car was very competitive. I will definitely go back when my lease is up on my Silverado. The title was not available for the vehicle to be delivered and we need to make a return trip for the registration and sticker. More
by jgenereux
Employees Worked With
Other Employees :
Jacob in the Internet sales group was very helpful.
October 27, 2020
Paul was great, friendly and easy to work with. Got the deal i wanted at the price i wanted. No haggling. No B.S. just easy and satisfying service. Paul will he the next guy i buy a car from. Not to mentio deal i wanted at the price i wanted. No haggling. No B.S. just easy and satisfying service. Paul will he the next guy i buy a car from. Not to mention the dealership itself was cool sports theme. Come see Big Pappi's Jersey that was buried under yankee stadium. More
by rmason1112
October 27, 2020
We traveled 100 miles to Mendon, Massachusetts from New Hampshire to buy our 2020 Chevy Tahoe. Paul was very easy to work with. We never experienced any high pressure sales tactics. There were a couple Hampshire to buy our 2020 Chevy Tahoe. Paul was very easy to work with. We never experienced any high pressure sales tactics. There were a couple of glitches with the title when the vehicle was delivered, Paul worked through the issues quickly and got all the paperwork straightened out and we are very happy with our purchase. More
by debpala
Employees Worked With
October 25, 2020
I love Imperial!Celio made my car buying experience MAGICAL. He went the extra mile and delivered my car on my BIRTHDAY! My little sales man Jomar and Celio are a great team. I'll definitely be buying MAGICAL. He went the extra mile and delivered my car on my BIRTHDAY! My little sales man Jomar and Celio are a great team. I'll definitely be buying my next vehicle from them. More
by natopoly
October 22, 2020
Great experience with Paul Macchi right from the beginning. Honest sales experience all the way through the process. Extensive inventory at Imperial and very competitive pricing. Facility was up to beginning. Honest sales experience all the way through the process. Extensive inventory at Imperial and very competitive pricing. Facility was up to date and customer friendly. They are clearly a well managed outfit. More
by hmadden
October 21, 2020
My car got totaled recently by a killer 10 minute storm in Massachusetts, so I've been dealing with a lot. Went into the dealership a couple weeks later and Paul Macchi helped me out IMMENSELY. He made the in Massachusetts, so I've been dealing with a lot. Went into the dealership a couple weeks later and Paul Macchi helped me out IMMENSELY. He made the process seamless and easy for me. Paul is incredibly nice and sincere and answered any questions I had for him (and I had plenty). I can't recommend him enough as a salesman and I'll be sending anyone I know looking for a car directly to him. More
by rob8040
October 19, 2020
Just had a wonderful car buying experience with Eric Stolberg and the Imperial Chevrolet. Imperial has every truck option under the sun and Eric made sure we found the best truck for my needs. After fin Stolberg and the Imperial Chevrolet. Imperial has every truck option under the sun and Eric made sure we found the best truck for my needs. After finding me the right truck, Eric found me the best possible deal I could find anywhere on it. Eric and the team made the process both efficient and transparent which are both really important to me as a customer. I can't thank Eric Stolberg and Imperial enough, I will be a lifetime customer!! More
by Jim Star Jr
Employees Worked With
Eric Stolberg
October 17, 2020
Eric was fantastic to work with, no pressure! He works at Chevy but I was really interested in the Dodge Ram, he took me next door, took it out for a test ride and the deal was done, couldn’t have been any e Chevy but I was really interested in the Dodge Ram, he took me next door, took it out for a test ride and the deal was done, couldn’t have been any easier, I would absolutely recommend Eric to friends and family and that’s not something I take lightly!! More
by Peterbern12
Employees Worked With
Eric Stolberg
