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Imperial Chevrolet
Mendon, MA
1,310 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,310 reviews
November 03, 2020
Paul Macchi was great! His communication with us was exceptional. He truly went above and beyond for the customer; from constant updates, giving our child a balloon, offering water, and moving our car c exceptional. He truly went above and beyond for the customer; from constant updates, giving our child a balloon, offering water, and moving our car closer (due to the extremely cold weather for early November). I would highly recommend Paul to anyone shopping for cars in the area! More
by alpettepit
November 03, 2020
What a great experience! Mo is a pleasure to do business with, great communication and service start to finish. Absolute pleasure and I love my new car! Thank you! with, great communication and service start to finish. Absolute pleasure and I love my new car! Thank you! More
by Mdwelch
November 03, 2020
After an accident I was left with no choice but to start a new loan with a car, Celio did everything he could for me to get into a new car with a price under my monthly budget! Will definitely recommend for a new loan with a car, Celio did everything he could for me to get into a new car with a price under my monthly budget! Will definitely recommend for a car here. Everyone here was great to work with and I am very satisfied with my new car! More
by nvmanning0410
November 02, 2020
This is the second vehicle I bought from this dealer. Ethan Campbell was very pleasant and answered all questions I had. I was pleased with everyone I came into contact with over the years, including t Ethan Campbell was very pleasant and answered all questions I had. I was pleased with everyone I came into contact with over the years, including the service team. More
by SteveT
October 30, 2020
Paul Macchi did great as sales my person. Staff couldn't explain "Rent" in the lease. Made me feel wrong and your lease has this item. The staff should understand it and be able to explain to the customer explain "Rent" in the lease. Made me feel wrong and your lease has this item. The staff should understand it and be able to explain to the customer. More
by barrosrc3
October 30, 2020
We purchased a 2019 Yukon XL from Imperial. Great experience with Paul Macchi, very smooth and easy sales process, even let me take an extended test drive to show my wife the truck since she was home experience with Paul Macchi, very smooth and easy sales process, even let me take an extended test drive to show my wife the truck since she was home with the kids. We were given a very fair value for our trade and the price of the new car was very competitive. I will definitely go back when my lease is up on my Silverado. The title was not available for the vehicle to be delivered and we need to make a return trip for the registration and sticker. More
by jgenereux
Employees Worked With
Other Employees :
Jacob in the Internet sales group was very helpful.
October 27, 2020
Paul was great, friendly and easy to work with. Got the deal i wanted at the price i wanted. No haggling. No B.S. just easy and satisfying service. Paul will he the next guy i buy a car from. Not to mentio deal i wanted at the price i wanted. No haggling. No B.S. just easy and satisfying service. Paul will he the next guy i buy a car from. Not to mention the dealership itself was cool sports theme. Come see Big Pappi's Jersey that was buried under yankee stadium. More
by rmason1112
October 27, 2020
We traveled 100 miles to Mendon, Massachusetts from New Hampshire to buy our 2020 Chevy Tahoe. Paul was very easy to work with. We never experienced any high pressure sales tactics. There were a couple Hampshire to buy our 2020 Chevy Tahoe. Paul was very easy to work with. We never experienced any high pressure sales tactics. There were a couple of glitches with the title when the vehicle was delivered, Paul worked through the issues quickly and got all the paperwork straightened out and we are very happy with our purchase. More
by debpala
Employees Worked With
October 25, 2020
I love Imperial!Celio made my car buying experience MAGICAL. He went the extra mile and delivered my car on my BIRTHDAY! My little sales man Jomar and Celio are a great team. I'll definitely be buying MAGICAL. He went the extra mile and delivered my car on my BIRTHDAY! My little sales man Jomar and Celio are a great team. I'll definitely be buying my next vehicle from them. More
by natopoly
October 22, 2020
Great experience with Paul Macchi right from the beginning. Honest sales experience all the way through the process. Extensive inventory at Imperial and very competitive pricing. Facility was up to beginning. Honest sales experience all the way through the process. Extensive inventory at Imperial and very competitive pricing. Facility was up to date and customer friendly. They are clearly a well managed outfit. More
by hmadden
