Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Imperial Chevrolet
Mendon, MA
1,307 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,307 reviews
January 09, 2021
I had a great experience working with Paul Macchi while buying a truck at Imperial. He took care of my questions and concerns. And made the shopping experience less stressful. Overall a great place to buy buying a truck at Imperial. He took care of my questions and concerns. And made the shopping experience less stressful. Overall a great place to buy a car or truck. More
by Tom
January 08, 2021
Gene was extremely helpful and knowledgeable during the whole buying process. We never felt pressure to buy and appreciated his upbeat personality and attention to detail. He told us about everything upf whole buying process. We never felt pressure to buy and appreciated his upbeat personality and attention to detail. He told us about everything upfront and helped us compare other cars to the one we purchased. Will totally use this dealership again! More
by timandtinag
Employees Worked With
January 06, 2021
Paul made buying a car so stress free! He was very easy going and helpful. I’m really glad I got to work with him and I’ll definitely be sending people his way! going and helpful. I’m really glad I got to work with him and I’ll definitely be sending people his way! More
by Darceluna
Employees Worked With
January 04, 2021
Jean was very helpful and courteous throughout the buying process. He informed me of everything upfront, answered my questions honestly and overall it was a very pleasant experience. He even picked me up at process. He informed me of everything upfront, answered my questions honestly and overall it was a very pleasant experience. He even picked me up at my house to complete the transaction, and that was about 35 minutes each way! More
by kenpobill
January 03, 2021
We enjoy our journey through you dealership the trust that was shown to us was very unexpected but very appreciative. From our test drive to the understanding of our situations. Paul was always patient that was shown to us was very unexpected but very appreciative. From our test drive to the understanding of our situations. Paul was always patient and polite with all our troubles. Paul thanks for all you've done to make this very stressful situation bearable. More
by Happy
Employees Worked With
January 02, 2021
Purchased a use vehicle from Imperial Chevrolet. This was our first time working with Imperial and we were impressed with the friendliness and level of service. Paul Macchi listened to our needs and worked w our first time working with Imperial and we were impressed with the friendliness and level of service. Paul Macchi listened to our needs and worked with us to find the right vehicle at the right price. He was easy to communicate with throughout the whole process. More
by Garrett S
Employees Worked With
January 02, 2021
Shawn was a pleasure to work with and helped us with making a quick, easy and great deal! Looking forward to working with him and Imperial Chevrolet again in the future! making a quick, easy and great deal! Looking forward to working with him and Imperial Chevrolet again in the future! More
by Erik
Employees Worked With
January 02, 2021
I purchased my vehicle mostly on online with Ryan Watson who was great. Once I got to the dealership he had the car ready to test drive, we walked out and drove. Once finished he had the paperwork together who was great. Once I got to the dealership he had the car ready to test drive, we walked out and drove. Once finished he had the paperwork together and introduced us to Ahmad who walked through signing process. We completed the entire sale including teste drive and all paperwork in two hours. Exceptional service with no hard sell. More
by mhuntl
January 01, 2021
I have gone to the dealership several times, over the past few years we have purchased 3 cars and recommended other family members to Work with Ed Kelly. Ed Kelly I want to thank you for taking car past few years we have purchased 3 cars and recommended other family members to Work with Ed Kelly. Ed Kelly I want to thank you for taking care of my daughter, well done, no pressure. I appreciate you taking the time to work with her and deliver her new car to her home in Chelmsford MA. More
by Rjharrington30
Employees Worked With
Ed Kelly
January 01, 2021
Paul is a great guy straight shooter. I recommend family and friends to go purchase a vehicle at Imperial Cars and ask for Paul Macchi and friends to go purchase a vehicle at Imperial Cars and ask for Paul Macchi More
by Dennisarcudi5
Employees Worked With
