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Imperial Chevrolet
Mendon, MA
1,307 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,307 reviews
May 31, 2021
We had a great experience finding our new Traverse at Imperial. The whole process went very smoothly and our salesman, Craig, was helpful and responsive from browsing through the final sale. Imperial. The whole process went very smoothly and our salesman, Craig, was helpful and responsive from browsing through the final sale. More
by molly1988
Employees Worked With
May 30, 2021
Ethan and Omar were so kind and awesome to work with. We had a great experience and are looking forward to our new car when it arrives! had a great experience and are looking forward to our new car when it arrives! More
by Atmilot15
May 29, 2021
Friendly and efficient sales team happy to help find the Friendly and efficient sales team happy to help find the right car for you. Paul Macchi helped me find the right car for my daughter at the right p Friendly and efficient sales team happy to help find the right car for you. Paul Macchi helped me find the right car for my daughter at the right price. I;m a very happy customer. Will return. More
by nlipsitz
Employees Worked With
May 27, 2021
Our salesman, Paul Macchi, was fantastic. So many car dealerships and salesman seem dishonest and like they are trying to get one over on you. I never got that impression at IMPERIAL and especially with dealerships and salesman seem dishonest and like they are trying to get one over on you. I never got that impression at IMPERIAL and especially with Paul who was honest and genuine. We had some good laughs, and I feel like we got the best deal he could give us. We are very happy with the service we received and with our Silverado. I would definitely recommend this dealership and Paul in particular to my friends and family. More
by stuckatuck
May 23, 2021
Firas was a reliable, attentive and congenial partner. Responsive, resourceful, realistic and just a real pleasure to deal with. He took time, followed up promptly and managed all aspects of an out of sta Responsive, resourceful, realistic and just a real pleasure to deal with. He took time, followed up promptly and managed all aspects of an out of state sale with expertise and good advise. I highly recommend him. Uwe Tigoer, Saratoga Springs, NY More
by Uwe Tigoer
Employees Worked With
May 22, 2021
Great dealership and a great all around experience when buying my new silverado. Richard and Brad bent over backwards to help my wife and I finding our truck. buying my new silverado. Richard and Brad bent over backwards to help my wife and I finding our truck. More
by Zach S
May 22, 2021
I went in this Saturday for the triple deal.. Service came out to me to tell me of all the work they felt I needed.... The only problem the triple deal was not done correct. I needed a air filter, th came out to me to tell me of all the work they felt I needed.... The only problem the triple deal was not done correct. I needed a air filter, the air pressure was off on all tires up to 10 pounds different. stick not there for next mileage/. oil change reset not done.... they told me i need rear shocks. then i need antifreeze change when I had a water pump changed.. then I need fuel injectors cleaned..... when I use the cleaner. I am done with IMPERIAL More
by uxbridge63
Employees Worked With
qwerty
May 21, 2021
Richard is a very stand up guy! If you are looking for openness and great customer service for a car buying experience go and schedule a meeting with Richard! openness and great customer service for a car buying experience go and schedule a meeting with Richard! More
by Cpintarich
Employees Worked With
Richard Flores
May 19, 2021
Pleasure to do business. Clean facility followed pandemic protocol. Staff was very professional. This is my second vehicle purchase with Imperial. I would do business with them again. pandemic protocol. Staff was very professional. This is my second vehicle purchase with Imperial. I would do business with them again. More
by kt63
Employees Worked With
May 18, 2021
Pleasure to do business with. Nice, clean facility. Staff was welcoming and professional. I would not hesitate to buy another vehicle from these guys in the future Staff was welcoming and professional. I would not hesitate to buy another vehicle from these guys in the future More
by Bojangles-23
