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Imperial Chevrolet
Mendon, MA
1,307 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,307 reviews
July 27, 2021
Ethan was very helpful, caring, and on his game with helping finding me the right vehicle withing my budget anf made sure i could fit my family in it! Imperial thank you so much for all your hard work a helping finding me the right vehicle withing my budget anf made sure i could fit my family in it! Imperial thank you so much for all your hard work and dedication! More
by Sbaker12311
Employees Worked With
Other Employees :
Milton Sican, Patrick Wallace, Waseem Mutair, Ethan Campbell
July 23, 2021
Paul Macchi helped make this a great experience. Very knowledgeable. Very helpful. Would recommend to anyone. The service he provided was fantastic. Totally went above and beyond to make sure I was happy knowledgeable. Very helpful. Would recommend to anyone. The service he provided was fantastic. Totally went above and beyond to make sure I was happy. More
by Jay.laufer
Employees Worked With
July 15, 2021
If a 6 star review was an option I would leave it ! Professional, transparent experience. A huge thank you to Paul Macchin and Milton in finance. As someone who has purchased many vehicles and dreaded Professional, transparent experience. A huge thank you to Paul Macchin and Milton in finance. As someone who has purchased many vehicles and dreaded the experience I was pleasantly surprised with my experience start to finish. No surprises, just seamless and truly wonderful. I will only be coming back to Imperial and always ask for Paul ! More
by KSackett1
July 14, 2021
I just picked up my new truck today and Craig wilga helped me threw the buying process and he wasn't a pushing me to buy he was just a great salesman he listened and and told me one truck would put my helped me threw the buying process and he wasn't a pushing me to buy he was just a great salesman he listened and and told me one truck would put my payments to high so I Saw another one I liked and he took care of everything I Will be going back to him when I want a New truck if he is not there I won't be buying there he is my salesman for Life great job Craig and thank you More
by Callender 1234
Employees Worked With
July 08, 2021
Shawn was very friendly, helpful and great to work with. I would definitely want to work with him again on my next purchase. Thanks Shawn! I would definitely want to work with him again on my next purchase. Thanks Shawn! More
by Marbon
July 07, 2021
Excellent service would definitely recommend. They made sure I was comfortable and confident in my purchase! The manager Celio Melicio was also very helpful throughout the process ensuring I was fully take sure I was comfortable and confident in my purchase! The manager Celio Melicio was also very helpful throughout the process ensuring I was fully taken care of, this is by far the best dealership I’ve seen around More
by Kaleighamyreexo
Employees Worked With
Waseem Mutair
July 06, 2021
Lack of attention to detail is all I can say. Went into dealership to purchase Silverado which they had none in stock but several in transit. Put down payment down on truck to hold vehicle only to be call dealership to purchase Silverado which they had none in stock but several in transit. Put down payment down on truck to hold vehicle only to be called and told it was sold already to another customer. Told salesman over phone to just refund deposit. Several days later and I was still waiting for deposit to be returned. Stopped by dealership to get refund and was instructed by sales manager to go to cashier, cashier tells me that sales manager needs to approve. Sales manager starts getting an attitude with me over my frustration being bounced around. Needless to say never got an apology and I had to chase down the refund. Do not buy from these clowns. More
by 1068mark
Employees Worked With
Waseem Mutair
June 29, 2021
We loved working with Firas. He made buying a truck so easy. He spent a lot of time with us after the purchase to make sure that we were fully satisfied! easy. He spent a lot of time with us after the purchase to make sure that we were fully satisfied! More
by Brandi.guertin
Employees Worked With
June 25, 2021
The entire staff was great and my salesman Jean D was excellent he was very personable and professional who answered all of my questions. I’d call him again in the future. excellent he was very personable and professional who answered all of my questions. I’d call him again in the future. More
by Donna
June 24, 2021
Awesome customer service. Paul saved me so much time by making sure the ins and outs of buying my car was handled so I could have a seamless experience. He found me the perfect vehicle for my family. My ch making sure the ins and outs of buying my car was handled so I could have a seamless experience. He found me the perfect vehicle for my family. My children came with me and he provided them with enough entertainment options that even they had a great time. That was an added bonus. He is a great person to work with! More
by alyjcarter1
Employees Worked With
