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Imperial Chevrolet

Mendon, MA

4.7
1,302 Reviews
THE IMPERIAL CARS DIFFERENCE • We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles. • We Maintain an inventory of 2,500 new and pre-owned vehicles • We monitor the competition on a daily basis to guarantee the best prices • We work with 60 banks and credit unions to get our customers the lowest possible interest rates • We have nearly 3 million dollars of in-stock parts at all times. • Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday. • Our expansive service department is open 6 days a week for your convenience • Our service technicians receive daily factory updates and continuous training and certification • On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store. OUR MISSION • Is to create 100% customer satisfaction with all our products, prices, and services • Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability. Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family. CORPORATE CITIZENSHIP We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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18 Uxbridge Rd

Mendon, MA

01756

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Showing 1,302 reviews

July 14, 2014

New car We just bought a new car at Imperial, we love the car and we had a terrific experience with everyone at Imperial,will recommend to everyone we know. More

by peppin78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Brown Sr
July 12, 2014

Great service and quality Buying experience of our new Chevrolet cruze was a pleasant experience working with Brian and Tommy. They serviced our every need with our new purchas More

by Patriotsfan53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sollecito
July 07, 2014

An OK experience I bought a used car and was not happy with two situations. One, I signed a purchase agreement that stated there would be no "imperial cars" emblem on More

by thechaudoins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Donohue, Michael MacDonald
July 05, 2014

New 2014 Chevy Cruze LT The experience at Imperial was a great one. Especially because it was 90 degrees outside and Ed stayed outside in the heat with me for as long as it t More

by jenny.marchessault.5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmad Al-Jallad, Ed Connors
July 03, 2014

Best Dealer around The experience at Imperial was great Everyone were very pleasant, and fun to work with. I told them what I wanted for a vehicle and what I was willin More

by talamini2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar, Jimmy Bombard, Tim Donohue
July 02, 2014

Best car purchase experience!!! I recently purchased my first car with a loan from Brian Martin and he was great! Very friendly, professional, and knowledgeable!! I walked away with More

by brianna_paull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Martin
June 26, 2014

Textbook example of a dysfunctional organization Some good individuals within a broken system. Post-sale paperwork and follow-up activities were spectacularly bad. I either got a an empty promise d More

by wfbalt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce D’Ambra, Tom Sollecito
Jul 17, 2014 -

wfbalt responded

It was a first for me to write an on-line review. It is again a first for me to now retract it. I stand by the fact my initial experience with Imperial was not good. But after posting my original terrible review, I was contacted by Tim at Imperial. He said he understood I had a bad experience, and he wanted to make it right. Apparently, he has been tasked with improving the overall customer experience at Imperial. He patiently listened to my complaints....asking very good questions to be sure he fully understood. He then offered free all-weather mats as a peace offering. OK, all of us who have a job know that sometimes things just go wrong at work. Organizations are comprised of people, and people are not perfect. It does seem that Imperial has been getting good reviews recently....so it looks like Tim meant what he said. As I said in my earlier review, I really like the car I bought there. So given their apparently earnest attempts to be customer friendly, I say give these guys a chance.

June 26, 2014

Great dealership! the best dealership I've been to so far!!! Everyone was so nice! There was no pressure, no sales people following us around harrassung us. No going ba More

by Tfoley1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Connors
June 26, 2014

New 2014 Chevy Silverado!!! I had a great time dealing with Mike Ghalbouni, my family has been dealing with him and Imperial Chevy for over 20 years and will continue for years t More

by tcarrltz400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ahmad Al-Jallad, Bruce D’Ambra, Mike Ghalbouni
June 25, 2014

Fantastic Experience with Ed Connors! From the moment I walked into Imperial Chevrolet and met with Ed Connors, I was comfortable. I was listened to, my opinion was valued, and my questio More

by suzmac1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Connors
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