Imperial Chevrolet

This is the first time I have ever bought a used car. Paul Macchi was absolutely a pleasure to deal with and made our car buying an enjoyable experience. It was also the FIRST time we actually enjoyed bu Paul Macchi was absolutely a pleasure to deal with and made our car buying an enjoyable experience. It was also the FIRST time we actually enjoyed buying an automobile. Nice job Paul (other car salespeople should take a lesson from you). Thank You for your help. Look forward to buying my next vehicle from you and Imperial Cars. More

This was the second car I've purchased from Imperial. I went there deliberately because of my first day. They have the cars they advertise and there are no games. This time was as good as the first.I got I went there deliberately because of my first day. They have the cars they advertise and there are no games. This time was as good as the first.I got the car I wanted at a fair price, just like the first time. I had my car for 4 1/2 years and never regretted it or felt like I paid too much for it. A feel the same way about this car and expect to feel the same way as long as I drive it. More

Great people respectable made me feel comfortable with no kind of pressure as soon I entered the dealership.I want to thank Ken Natanel and Milton Sivan. kind of pressure as soon I entered the dealership.I want to thank Ken Natanel and Milton Sivan. More

recently lost my husband and i have been in a fog. Paul Macchi understood my situation. i got the car i really felt comfortable in and was happy.Milton Sican was concerned for me and helped a lot Paul Macchi understood my situation. i got the car i really felt comfortable in and was happy.Milton Sican was concerned for me and helped a lot to make this sale. i am glad i met Paul in the beginning. More

We went to Imperial Chevrolet on Sunday, June 5th to look at a car that we saw on the internet. We were lucky enough to have Paul Macchi meet us at the door and assist us. Paul was wonderful. There was no at a car that we saw on the internet. We were lucky enough to have Paul Macchi meet us at the door and assist us. Paul was wonderful. There was no pressure, no back and forth. We received the best deal and walked away trading in two vehicles for the one we had seen at the internet price. If you go to Imperial looking for a car, please do yourself a favor and ask for Paul Macchi. More

I purchased a vehicle from Imperial last week. Firas greeted me as soon as I stepped out the door. He was friendly and very knowledgeable about the cars on the lot. After walking the lot, I found Firas greeted me as soon as I stepped out the door. He was friendly and very knowledgeable about the cars on the lot. After walking the lot, I found the car for me. Firas was there every step of the way, answering any questions I had and being sure I understood. Thank you Firas for such a wonderful car buying experience! I will definitely recommend Imperial to my family and friends. More

Imperial we would highly recommend to anyone. . awesome customer service.. extremely friendly and very professional.. we were very happy with our new vehicle..also they were fast.. didn’t have to . awesome customer service.. extremely friendly and very professional.. we were very happy with our new vehicle..also they were fast.. didn’t have to wait around…great experience! More

what a nightmare. ...... I have used this dealer in the past and have had no issues, but this last experience will definitely be the last. My family decided that our c ...... I have used this dealer in the past and have had no issues, but this last experience will definitely be the last. My family decided that our current vehicle no longer suited our need and it was time to move into a full size suv, we went in to Imperial because it is local and have bought previous vehicles from them. Upon arrival we were met by a very helpful salesman, Sam who spent a long time showing us every vehicle on the lot and letting us test drive a few. We ended up finding one and purchased and went home with it that day. When we arrived home we discovered the 3rd brake light was out and it is a separate LED unit, not like the usually bulb replacements and contacted the dealer the next day, they had my wife come down and said they would take it right in, 3 hours later the car was done... A couple weeks later we had some hot weather and to our surprise the AC did not work... called again and more if the same made us wait a few days and drop off... We picked the vehicle up and 2 days later the transmission started grinding and almost stalling. I emailed the Salesman, Sales manager and location general manager and zero response.... I decided to go into the location and that's when things really got bad. I met with Brad Mancini not sure what he does there other than act like a big shot, who informed me that he will call me in a few days when they have a dealer plate so I could drop my car off and let "someone who knows what they are doing diagnose the car". It being a safety issue I thought it would be a priority, but it was not. I went back in again and said if you can't get it fixed in a reasonable time maybe we could just trade it back and get a different vehicle there. We spent time going through the lot again with Sam and it was the same vehicles we already saw and test drove and just decided to talk with the service adviser and get the vehicle fixed. At that time Brad once again intervened with his better than all attitude and asked how much I paid, and I said what I thought was the final sale price he insultingly said "pshh no way you paid that for this vehicle, you would have just bought a new one if you could afford that" at that time I was ready to leave and again was berated by Brad Mancini when trying to leave. I stated I didn't feel like he had concern for me or my families safety, he said he was "insulted" and also yelled "what the xxxx would you like me to do?" in front of my 4 year old son. I tried to leave and Brad Mancini stated he is going to record me if I tried to leave and wanted to take me keys...Luckily Sam intervened and was able to get Brad away from me and my family and we came to an agreement to get my vehicle into service to get fixed. The situation was resolved and Brad once again came out with a hand full of keys and threw them at Sam and myself and stated "here is every vehicle on the lot that's with in your price range" and stormed off. Needless to say Brad Mancini is a horrible attribute for your company and ultimately is the reason you lost a customer. More

Thank you to Jake at the service desk and the transmission tech who serviced my van. They fixed the problem with my vehicle and got me back on the road within 6 hours. Great service!!!! Kept me transmission tech who serviced my van. They fixed the problem with my vehicle and got me back on the road within 6 hours. Great service!!!! Kept me updated on progress. Helped me out tremendously! More

The atattention we got is amazing Jose Tang is nice he has very good konowledgeable he help me pick a very good car he understood every thing we need. has very good konowledgeable he help me pick a very good car he understood every thing we need. More