Imlay City Ford, Inc

Maintenance Performed - Excellent Very timely, dealer does everything possible to make my life easier. I try to have all my work done here and purchases when possible. Thank you. Very timely, dealer does everything possible to make my life easier. I try to have all my work done here and purchases when possible. Thank you. More

Service 2nd time I made an appointment for service ( oil changes ) on 2 vehicles with their virtual service consultant and both times after getting confirmati 2nd time I made an appointment for service ( oil changes ) on 2 vehicles with their virtual service consultant and both times after getting confirmation via email , they said they never received it when we showed up for the appointment. Why have it if it does not work. More

Sold the car right out from under me I worked out a deal on a 2014 car that they have had for a long time . And we got to a price that i agreed with and when i called back to buy it in 15 I worked out a deal on a 2014 car that they have had for a long time . And we got to a price that i agreed with and when i called back to buy it in 15 minutes i was told it was sold . I cant be leave that happen to me. And not a good way to do business . It left a bad tasted in my mouth . Most dealer told me that they would have called me first before they sold the car and made sure i didn't want it . It is a greed driven dealership . . More

service department Everyone in the service is VERY friendly and bends over backwards to make your visit a positive one. They ALWAYS take care of me. We will not go any Everyone in the service is VERY friendly and bends over backwards to make your visit a positive one. They ALWAYS take care of me. We will not go anywhere else for our vehicle service More

Great Experience I had an awesome experience here. I even got my new 2014 Escape delivered right to my house. I never even had to go pick it up! I had an awesome experience here. I even got my new 2014 Escape delivered right to my house. I never even had to go pick it up! More

Buyers Beware I purchased a used 2013 Edge earlier this year. I asked if the car was in an accident or ever had any paint work done on the vehicle. The sales pers I purchased a used 2013 Edge earlier this year. I asked if the car was in an accident or ever had any paint work done on the vehicle. The sales person said no. I brought the vehicle in for service at another dealership in September and they discovered the vehicle was in some kind of accident and repairs were also made to the driver door panel. I contacted the dealership and addressed the problem with a supervisor. He took my number and said he needed to talk with the general manager and would call me back. I NEVER received a call back. Because of the accident repairs, the repairs were not covered by the warranty and I paid over $300. The supervisor said when cars are traded-in owners don't disclose everything. Hmmm, shouldn't every used car be thoroughly checked before they put it out of their lot for sale. They lost a future customer. Buyers beware! More

Worst Customer Service I've Ever Dealt With My husband and I went to Imlay City Ford on Saturday (June 14th) to look at what they had available. I fell in love with a 2012 Metallic Silver Ford E My husband and I went to Imlay City Ford on Saturday (June 14th) to look at what they had available. I fell in love with a 2012 Metallic Silver Ford Escape. Dale was the first one to approach us and said that he'd love to take down our information and follow up with us a week from Monday. We went to the bank on Wednesday to see if I could get approved for the loan and based on my credit score, I was able to get a good rate. So everything was going smoothly... we called Dale to schedule a time to come out and finalize the purchase. Then it all went downhill. He made it sound like the offer we were considering was way out of the ballpark. Then his guys did a test drive on my current vehicle, came back and exaggerated the condition that it was in and offered me a number that was basically an insult. When we proceeded to walk out, he didn't even try to fight for our business. If you choose to go to this dealership for a vehicle, I would suggest working with anyone but Dale. More

I took my car in for an oil change and they advised me that the chrome on my tail lights was peeling and that it was a known issue with the 2011 Taurus but would be replaced for free. What they didn't te that the chrome on my tail lights was peeling and that it was a known issue with the 2011 Taurus but would be replaced for free. What they didn't tell me was that the "replacement" parts were only covered for 12 months and that my extended warrarty would not cover as they were "replacement parts". 14 months later the "replacement" parts were peeling again and I was advised that they couldn't cover them. When I complained that no where was I advised on the limited warrarty they told me they would take pictures and submit to Ford's and that if I waited 24 hours I could call and get my case number and work directly with them on the complaint. Ford had NO message from Imlay City Ford but opened a case number for me and said the service manager would call me within 48 hours. That never happend, when I called Imlay City Ford to inquiry I was told that they were working on it and found out the because of all the complaints they had extended the "replacement" parts warranty to 48 months. However, I was been granted that as my case was BEFORE this decisions. They then tried to talke me into purchasing the replacement parts without the chrome to avoid the problem. Really? I paid for a limited vehicle with chrome why would I want without and oh, there was no cost savings. When I called Ford back they told me the regional manager would contact me within five business days, that also did not happen. When I complained the third time the regional manager refused to take my call but said she would communicate directly with the dealership and they would call me within the hour. 7 hours later they called to advised that they could now replace the "replacement" parts under my extended warrarty but that I would be required to pay a $100.00 deducticle. I still have an open case with Ford and no one has chosen to communicate with me. The only person at this dealershop with an ounce of desire to provide customer service is the salesman Bob who is still trying to help even though he completely understands I will never purchase a vehicle from them again. More

There is a reason why nobody I know goes there, and now I know why. Don't waste your time. Thieves, liars and cheats! It's disgraceful! I'm going to tell my experience to as many people as will listen, it's know why. Don't waste your time. Thieves, liars and cheats! It's disgraceful! I'm going to tell my experience to as many people as will listen, it's been a horrible ordeal for my whole family. Thanks A LOT Imlay City Ford! More