Imlay City Ford, Inc

Terrible customer service I took my care to Imlay City Ford as there was a great deal of road noise. I had had a previous problem with my shocks and struts and knew that the ti I took my care to Imlay City Ford as there was a great deal of road noise. I had had a previous problem with my shocks and struts and knew that the tires had some chopping from that issue but the road noise had increased and I thought perhaps a ball joint or wheel bearing was worn. After initial inspection I was told that the tires were shot due to uneven wear. This was expected and known to me. I was also told that the rear stabilizer bar was worn and needed replacing. I approved the repairs and received a quote for the repairs. Later on in that day I received a call stating that the tech had found that the right from wheel bearing was no good and this was not found on initial inspection. I authorized repair of this item also as I had suspicions that there might be an issue with these components. While repairing the wheel bearing the tech performing work stated and I quote from the bill "right front outer tie rod...separated during wheel bearing replacement". They told me that they would get the part in and the car would still be done that day. The part did not come in and the car was not completed until the following day. The service center also told me that due to having to replace the tie rod I would need a four wheel alignment. I told them not to break anything else while they were "fixing" my car. I had to borrow a car for work as mine was not ready and I need my car for my job. When I picked the car up the person who took me to the billing window was very smug and did not offer any sort of apology for the extra time or expense to fix the vehicle. I will NEVER deal with this dealership again and I will strongly recommend that others who are considering dealing with them look elsewhere. Worst customer service experience ever. Below is the list of all employees listed on my invoice. More

Complete waste of time When you make an appt. for work to be done on Monday & Thursday they tell you they won't have time time until the following Wednesday there's a real p When you make an appt. for work to be done on Monday & Thursday they tell you they won't have time time until the following Wednesday there's a real problem .. It would seem like after a 4 days they could tell you what's wrong!! The truth is it's sat in the parking lot all week & they have done nothing . Anyplace would be better than that customer service !!! More

Maintenance Performed - Excellent Very timely, dealer does everything possible to make my life easier. I try to have all my work done here and purchases when possible. Thank you. Very timely, dealer does everything possible to make my life easier. I try to have all my work done here and purchases when possible. Thank you. More

Service 2nd time I made an appointment for service ( oil changes ) on 2 vehicles with their virtual service consultant and both times after getting confirmati 2nd time I made an appointment for service ( oil changes ) on 2 vehicles with their virtual service consultant and both times after getting confirmation via email , they said they never received it when we showed up for the appointment. Why have it if it does not work. More

Sold the car right out from under me I worked out a deal on a 2014 car that they have had for a long time . And we got to a price that i agreed with and when i called back to buy it in 15 I worked out a deal on a 2014 car that they have had for a long time . And we got to a price that i agreed with and when i called back to buy it in 15 minutes i was told it was sold . I cant be leave that happen to me. And not a good way to do business . It left a bad tasted in my mouth . Most dealer told me that they would have called me first before they sold the car and made sure i didn't want it . It is a greed driven dealership . . More

service department Everyone in the service is VERY friendly and bends over backwards to make your visit a positive one. They ALWAYS take care of me. We will not go any Everyone in the service is VERY friendly and bends over backwards to make your visit a positive one. They ALWAYS take care of me. We will not go anywhere else for our vehicle service More

Great Experience I had an awesome experience here. I even got my new 2014 Escape delivered right to my house. I never even had to go pick it up! I had an awesome experience here. I even got my new 2014 Escape delivered right to my house. I never even had to go pick it up! More

Buyers Beware I purchased a used 2013 Edge earlier this year. I asked if the car was in an accident or ever had any paint work done on the vehicle. The sales pers I purchased a used 2013 Edge earlier this year. I asked if the car was in an accident or ever had any paint work done on the vehicle. The sales person said no. I brought the vehicle in for service at another dealership in September and they discovered the vehicle was in some kind of accident and repairs were also made to the driver door panel. I contacted the dealership and addressed the problem with a supervisor. He took my number and said he needed to talk with the general manager and would call me back. I NEVER received a call back. Because of the accident repairs, the repairs were not covered by the warranty and I paid over $300. The supervisor said when cars are traded-in owners don't disclose everything. Hmmm, shouldn't every used car be thoroughly checked before they put it out of their lot for sale. They lost a future customer. Buyers beware! More

Worst Customer Service I've Ever Dealt With My husband and I went to Imlay City Ford on Saturday (June 14th) to look at what they had available. I fell in love with a 2012 Metallic Silver Ford E My husband and I went to Imlay City Ford on Saturday (June 14th) to look at what they had available. I fell in love with a 2012 Metallic Silver Ford Escape. Dale was the first one to approach us and said that he'd love to take down our information and follow up with us a week from Monday. We went to the bank on Wednesday to see if I could get approved for the loan and based on my credit score, I was able to get a good rate. So everything was going smoothly... we called Dale to schedule a time to come out and finalize the purchase. Then it all went downhill. He made it sound like the offer we were considering was way out of the ballpark. Then his guys did a test drive on my current vehicle, came back and exaggerated the condition that it was in and offered me a number that was basically an insult. When we proceeded to walk out, he didn't even try to fight for our business. If you choose to go to this dealership for a vehicle, I would suggest working with anyone but Dale. More