Illini Nissan

Recent experience Staff was friendly and the oil change was completed quickly, but I feel customer service is currently mediocre. In the past I have had a technician Staff was friendly and the oil change was completed quickly, but I feel customer service is currently mediocre. In the past I have had a technician or manager review with me the complimentary multi-point inspection. This has not been done since January, 2015. Although my tires are to be rotated every 6000 miles, it has not been done. From reviewing the summary statements, tires haven't been rotated since April, 2015, when my mileage was 29143 (it is currently over 41000). It appears that I have to request these services or they will not be done. This is not what I have come to expect from previous experiences at this and other facilities. More

Buttons on steering wheel The control buttons on the steering wheel of my 2015 Versa stopped working, so I got to this place hoping that the service can find out what the probl The control buttons on the steering wheel of my 2015 Versa stopped working, so I got to this place hoping that the service can find out what the problem is and fix it. The guy I dealt with was very kind, and I have no complaint about him. They spent a good amount of time on the issue and could not figure out what's wrong. They charged me $110 labor for "not" solving the issue, and I left the place with a brand new scratch on my steering wheel, buttons still not working, and a thinner wallet. I'll avoid them next time. More

Oil Change I think this is my 7th Nissan. There are two reasons I keep coming back first the quality of the cars and second the customer service. I so appreciate I think this is my 7th Nissan. There are two reasons I keep coming back first the quality of the cars and second the customer service. I so appreciate the ability to make an oil change appointment, get seen on time and have my car back in usually 30 minutes and a car wash to boot!!! More

Excellent service, and trustworthy. I service 3 cars at this dealership and only one is a Nissan. Why? These guys are great! Good prices, awesome customer service, and I can see the tech I service 3 cars at this dealership and only one is a Nissan. Why? These guys are great! Good prices, awesome customer service, and I can see the technicians working on my car. Nice! More

A missed appointment that I had to make up another day. There is no group any better. They give excellent service, reasonably priced and they are considerate of you. They even pulled my car inside so I woul There is no group any better. They give excellent service, reasonably priced and they are considerate of you. They even pulled my car inside so I wouldn't get wet! More

Easy oil change Gary always takes good care of us no matter what the reason for a visit. Got the oil changed and lot's of things checked. Thanks Gary! Gary always takes good care of us no matter what the reason for a visit. Got the oil changed and lot's of things checked. Thanks Gary! More

Could not have been better Gary in service is phenomenal. Start to finish every visit with my two Nissans is a 5-star experience. No required appointment, reasonable prices, gre Gary in service is phenomenal. Start to finish every visit with my two Nissans is a 5-star experience. No required appointment, reasonable prices, great waiting area with comfortable furniture, drinks, and snacks. Free Wi-Fi makes waiting a painless and productive time. More

Great Service Stopped in to see if I could get an oil change on our Versa. Was told no Problem. Brought it in and had the oil changed and a tire rotation. Stopped in to see if I could get an oil change on our Versa. Was told no Problem. Brought it in and had the oil changed and a tire rotation. More

Oil Change/Check up Gary did it again!!! This guy is an amazing service man and a great customer care guy!! When my car needed more work than I had allotted my time for Gary did it again!!! This guy is an amazing service man and a great customer care guy!! When my car needed more work than I had allotted my time for, Gary provided me with a rental car so that I could run my errands while he worked on my car!! We both finished at the same time!!! Win! Win!!! Thanks to the great service team at Illini Nissan!!! Kim Schuh More

Service The service department is outstanding at Illini Nissan. From the managers to the mechanics to the account managers. Keep you up to date with progres The service department is outstanding at Illini Nissan. From the managers to the mechanics to the account managers. Keep you up to date with progress. Easy in and easy out. More