Illini Nissan

they do not seek customer satisfaction I take my nissan Juke to regular service schedule, and then they told me that need breaks and drums, so ok, done same day, now 4 days later I have two I take my nissan Juke to regular service schedule, and then they told me that need breaks and drums, so ok, done same day, now 4 days later I have two lights ON , one is BREAK on red, never turn off, the other VDC same don’t turn off, I take back to Illini nissan, they don’t have time for fix this until next week. When is something to change $$, is same day, if not ( warranty, re-work) next week. And I don’t think be free... More

Best New Car Buying Experience Ever This was the best new car buying experience ever! No pressure, no hype, no bait and switch. Eric was very professional and helpful from the initial o This was the best new car buying experience ever! No pressure, no hype, no bait and switch. Eric was very professional and helpful from the initial on-line inquiry through the delivery of our new Pathfinder.What a pleasure, I highly recommend Illini Nissan. More

Great car buying We were looking for a new car since ours was about 20 years old. We only have one car so we need something reliable and affordable. It was really impo We were looking for a new car since ours was about 20 years old. We only have one car so we need something reliable and affordable. It was really important to me to get a car from a good dealership and we were not disappointed. We bought a Versa Note that had previously been a rental car. We were able to schedule a drive with the car very easily. The car was in really nice condition and an impressive price because of the mileage. There were a few cosmetic issues but nothing we were bothered by. When we were negotiating price and when we were paying for the car we felt we were treated very fairly and that no one sought to take advantage of us. They were all very helpful in helping us figure out loans and payments and options that worked for what we wanted. The car only had one key and the salesman we worked with arranged to get one for us in just a few days. We bought the car on October 3rd and have been thrilled with it everyday since. There have been no issues with the car and I would recommend others buy from them as well! More

Routine maintenance. Oil change with tire rotation Very professional, clean with attention to detail and no damage to my vehicle, as I previously experienced with other dealership! Hope to continue t Very professional, clean with attention to detail and no damage to my vehicle, as I previously experienced with other dealership! Hope to continue to have the same positive experience with future visits! More

Very Pleased Service Department was busy this morning, they had several vehicles in for a recall. Was informed of about a 40 minute wait. Then was pleased to exper Service Department was busy this morning, they had several vehicles in for a recall. Was informed of about a 40 minute wait. Then was pleased to experience only about a 20 minute wait. And, the car was washed. Thank You More

I was over charged Had to look at bill to notice, other wise I would have over paid, I am constantly being up sold on things like brake cleaning, and injector cleaning, Had to look at bill to notice, other wise I would have over paid, I am constantly being up sold on things like brake cleaning, and injector cleaning, I have been driving over 30 years, these are not things you spend money on , just buy fuel injection cleaner at the auto parts store twice a year More

Excellent service! Everything was done very quick. Excellent service and friendly people. I am completely satisfied. I definitely will come again to Illlini Nissan next Everything was done very quick. Excellent service and friendly people. I am completely satisfied. I definitely will come again to Illlini Nissan next time. Thanks More

Service above and beyond expectations I am a high mileage driver. I visit Illini Nissan every month for routine oil change and tire rotation. Prior to my most recent visit, I had run ove I am a high mileage driver. I visit Illini Nissan every month for routine oil change and tire rotation. Prior to my most recent visit, I had run over a dead animal carcass that was in the middle of my interstate lane. I mentioned this to the service representative asking if they would check to make sure that nothing had been damaged. Without going into detail (due to the nature of the incident) what I will say is after having three techs work on my car for an hour and a half, I left with the underside of the car totally cleaned. I was sent out with only the bill for the oil change I came in for. I really appreciated the concern of the staff and their dedication to providing excellent service. I have been a reliable customer since buying my Nissan and will remain a loyal advocate for Illini Nissan. More

Always a friendly visit. Service Department is great. This is why I continually bring my vehicle back to this Nissan Dealer. I enjoy the people. Very friendly. Wouldn't t Service Department is great. This is why I continually bring my vehicle back to this Nissan Dealer. I enjoy the people. Very friendly. Wouldn't think of going anywhere else. More

Customer service extraordinaire We were in a pinch and Andy went out of his way to have our needs met. Go see Andy at Illini Nissan and he will hook you up with some new wheels We were in a pinch and Andy went out of his way to have our needs met. Go see Andy at Illini Nissan and he will hook you up with some new wheels More