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Ideal Hyundai Buick GMC - Service Center

Frederick, MD

4.2
232 Reviews

232 Reviews of Ideal Hyundai Buick GMC - Service Center

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October 22, 2019

Excellent swift service Very excellent service, accurate and quick; very friendly and courteous. i am always pleased with Hyundai, and will ceratainly tell friends and col More

by BERNARD.W.GITLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave O'Connell
October 21, 2019

Trust I don’t feel like Im being sold unnecessary services; or, as if one is trying to rip me off. I get honest feedback re: my cars needs. More

by wilwhalen13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave O'Connell
October 21, 2019

Air Conditioning Compressor and Line Repairs Dave O'Connell was extremely helpful in getting my A/C repaired. The compressor needed to be replaced first, but after that only fixed the issue for a More

by BARBKMWALKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave O'Connell
October 21, 2019

Continuous Problem We continue to have problems with our Hyundai Tucson with no resolution. When the car first accelerates, it jumps forward and hesitates to accelerate More

by swamper3
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Lubel, Rose Cochran
Dec 05, 2019 -

Ideal Hyundai Buick GMC responded

Hello, Thank You for your feedback, We have been in contact with Hyundai Motors USA concerning your concerns with your vehicle. Your Hyundai Tucson has a dual-clutch transmission that can shift differently than other transmissions. Because it is not producing any trouble codes, Hyundai Motors indicates that your vehicle is operating in the normal thresholds of its design. We understand your frustration, However, we cannot fix something under warranty coverage if Hyundai indicates that it is operating properly. We do appreciate you sharing your experience and if we can be of any assistance to you in the future, please let us know.

October 21, 2019

Brought my 2013 Hyundai Sante February in for new battery Called earlier in the day and took my car up a couple of hours later. They took care of me more quickly than I expected in a very friendly and profess More

by WEBBL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave O'Connell
October 19, 2019

Didn’t fix the problem Widow washer pump leaking for at least 24 hours after use.Drove in pouring rain stopped in a few hours.Didn’t investigate correctly.Has never happened More

by KDKehne
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Did not get invoice after don’t know the name
Dec 05, 2019 -

Ideal Hyundai Buick GMC responded

Hello, We appreciate you sharing feedback, We apologize that you have been experiencing issues with your vehicle. Please contact our service department because we would like to address your issue for you. (301) 663-3121 Thank You!

October 17, 2019

Service I made an appointment was given the option to wait, was told how long I would wait. The time they told me was just about the time I waited. More

by kathsm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave O'Connell
October 16, 2019

I had a flat tire down the street from Ideal and stopped in I had a flat tire and since the 2016 Hyundai Elantra does not have a spare donut tire and only a fix a flat. I was near Ideal and the did get me in a More

by NellisRobert64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave O'Connell
October 14, 2019

Awesome Dealer I love Ideal! Tyler and Rose are always friendly faces and they are helpful, professional and courteous. The folks here get you in and out quickly. More

by JIMJMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Rose Cochran
October 14, 2019

Worst service experience EVER Poor communication. Unfriendly staff. Repairs took quite a bit longer than originally promised due to wrong parts ordered TWICE. Rental was close to m More

by tootyrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty , Steven Lubel
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