Ideal Hyundai Buick GMC - Service Center
Frederick, MD
232 Reviews of Ideal Hyundai Buick GMC - Service Center
Friendly service rep Took care of my concerns and had service completed when they said they would Ordered parts to fix the air vents also Will call me when the parts a Took care of my concerns and had service completed when they said they would Ordered parts to fix the air vents also Will call me when the parts arrive More
Awesome Team Tyler and team make for a great experience at Ideal Hyundai. The crew there are all courteous and professional. Tyler, in particular, is a very help Tyler and team make for a great experience at Ideal Hyundai. The crew there are all courteous and professional. Tyler, in particular, is a very helpful and responsive individual who treats his customers as if they were his neighbors--he goes out of his way to make you feel taken care of. More
Routine Service The car maintenance went as scheduled. The staff was very friendly and helpful. They recommended a couple of items to be done which I appreciated. The car maintenance went as scheduled. The staff was very friendly and helpful. They recommended a couple of items to be done which I appreciated. More
Very Easy I gave five stars because i never feel like i am being taken advantage of. Justin along with everyone else are always very friendly and helpful. The s I gave five stars because i never feel like i am being taken advantage of. Justin along with everyone else are always very friendly and helpful. The service area is always clean and I like that I can drive up to the counter and not have to be in the bad weather. What I have also notice is that I deal with the same person every time I bring my SUV or other vehicle in for service. I really like that Justin knows me and all my vehicles. More
52K Service Bought the car new 2 years ago and used Ideal exclusively. Friendly staff, No issue with service results. Original service writer is no longer there, Bought the car new 2 years ago and used Ideal exclusively. Friendly staff, No issue with service results. Original service writer is no longer there, but I always felt he looked after my best interests. I'll miss dealing with him. 52K service went well, service staff were nice and professional. Having 5 vehicles, I've used many shops over the years. Only issue with this visit was I paid, they handed me the keys and said "Your car is out back behind the car wash."I found it, the seat and the dirty floor mat protectors were still in the car and the seat back was reclined like someone had been taking a nap. I hope you don't make your female customers go out back and hunt for their cars.. Perhaps reserve spaces near the service doors in a visible area or hire lot attendants again. More
EXCELLANT BUSINESS ARE MADE , BY THE PEOPLE YOU HIRE. PERFECT EXAMPLE IS YOUR SERVICE AND PARTS DEPT. MARTY THE LEADER, ROSE AND DAVE IN THE LANE FACING THE C BUSINESS ARE MADE , BY THE PEOPLE YOU HIRE. PERFECT EXAMPLE IS YOUR SERVICE AND PARTS DEPT. MARTY THE LEADER, ROSE AND DAVE IN THE LANE FACING THE CUSTOMERS. SHEA IS PARTS MAKING SURE YOU GET THE RIGHT PARTS , THE FIRST TIME. A WINNING TEAM. LOOKING FORWARD TO BUYING NEXT BUICK OR GMC TRUCK , FROM IDEAL. THE HARLEY'S More
oil change and inspection The Service Department always does a great job. Dave and Rose helped me with this visit. I called in a couple of hours before my scheduled appointment The Service Department always does a great job. Dave and Rose helped me with this visit. I called in a couple of hours before my scheduled appointment and they were able to change it to an hour later, More
Quick and efficient service We had excellent service . They finished the work in a timely manner. We always have good service here. We would recommend them to other people. We had excellent service . They finished the work in a timely manner. We always have good service here. We would recommend them to other people. More
Great service! Ideal was the perfect place to take our vehicle for it's first oil change. The staff is so friendly and helpful! I needed a shuttle and the car was wa Ideal was the perfect place to take our vehicle for it's first oil change. The staff is so friendly and helpful! I needed a shuttle and the car was warmed up and ready to get me to work with no wait. The driver of the shuttle was friendly and professional. The car looked great when I picked it up. I could tell they were meticulous with cleanliness and care for my vehicle. I will return! More
Great service at Ideal Hyundai I have been using Ideal Hyundai since I purchased my 2014 Hyundai Elantra GT for service of my car. It is easy to make an appointment to have the car I have been using Ideal Hyundai since I purchased my 2014 Hyundai Elantra GT for service of my car. It is easy to make an appointment to have the car serviced and the wait time is not long at all. The entire staff are pleasant and knowledgeable. The car is usually completed in the time frame that they stated to me when I checked in. I would recommend Ideal Hyundai to my friends and family. More