Ideal Hyundai Buick GMC - Service Center
Frederick, MD
232 Reviews of Ideal Hyundai Buick GMC - Service Center
Service Rep was awesome! Service rep was involved and totally committed to getting the job done! He provided us with a loaner car, & dealt with Hyundai to satisfy us. He commu Service rep was involved and totally committed to getting the job done! He provided us with a loaner car, & dealt with Hyundai to satisfy us. He communicated with us superbly, and added to our dealer satisfaction immensly. In all of my years dealing with auto dealerships (61) I have never seen the service and commitment that we received with Steven. Considering Steven's outstanding performance & Hyundai's professional committment, you can be sure that I will be an Ideal customer. Harry & Steffi Alexander More
Friendly and quick oil change service I was greeted when I arrived for my schedule oil change, the price was told to me no additional services were added without my acknowledgement. The I was greeted when I arrived for my schedule oil change, the price was told to me no additional services were added without my acknowledgement. The oil change service was completed in less than an hour. I paid what was initially discussed at drop off and was out the door. Recommend going back to the service department for maintenance work. More
Regular maintenance Free car wash. Service is short staff.had to wait 10 minutes to pull car into the bay. Have to schedule service but was done fast. Free car wash. Service is short staff.had to wait 10 minutes to pull car into the bay. Have to schedule service but was done fast. More
Very pleased. I am pleased with the service I had on the last visit to Ideal Hyundai. So far, the car is riding well w/o any problems. Thank you again I am pleased with the service I had on the last visit to Ideal Hyundai. So far, the car is riding well w/o any problems. Thank you again More
Service I was greeted promptly and did not have to wait long at all. The service waiting room was clean and the wifi was great. Great. I was greeted promptly and did not have to wait long at all. The service waiting room was clean and the wifi was great. Great. More
Servicing my GMC The service department at Ideal is excellent. I am extremely fussy about my truck and they put my concerns to ease. Thank you all at Ideal for makin The service department at Ideal is excellent. I am extremely fussy about my truck and they put my concerns to ease. Thank you all at Ideal for making my service experience excellent. More
Rodent damage Ideal Hyundai is the 3rd Hyundai dealership that I have tried and they were the most knowledgeable and professional of the 3. The vehicle had an unusu Ideal Hyundai is the 3rd Hyundai dealership that I have tried and they were the most knowledgeable and professional of the 3. The vehicle had an unusual issue. Rodent damage to the satellite radio cable. Took the car in on a Wednesday and they had finished the repair by Friday even though it was a lot of labor and they had to order a replacement cable. The price was very reasonable too. More
run around Getting a run around on 2nd problem with engine recall had engine replaced on engine recall replacement engine started Loosing power an smoking servic Getting a run around on 2nd problem with engine recall had engine replaced on engine recall replacement engine started Loosing power an smoking service manager said you sever never had that problem ever and stated putting me through 4000 mile drive where I had to bring it back weekly to be rocorded More
this time service My experience this last time was not the best. The radio antennae was broken when the car went through their car wash. Up to this time I have had n My experience this last time was not the best. The radio antennae was broken when the car went through their car wash. Up to this time I have had nothing but excellent service. This problem was rectified by my paying for the part and Ideal paying for the labor installation. This was disappointing as this happened because of their negligence. More
Great Service from the Service Center I discovered a problem with my car yesterday. I brought it in right away and was told that the problem was covered under warranty and there were 2 ad I discovered a problem with my car yesterday. I brought it in right away and was told that the problem was covered under warranty and there were 2 additional alerts on the vehicle that Amy said they would take care of at no charge as well. She had the courtesy shuttle bring me to work. When the repairs were completed I was busy at work and unable to leave to pick up my car. Amy had my car delivered to me at the office. Both courtesy shuttle drivers that I met were friendly and helpful. When the check engine light came on in my car, it was the worse way to start a Monday. I never imagined that Amy, the service team and your "rock star" courtesy drivers would actually turn this around for me. Thank you Ideal Service Team!!!! You have restored my faith in Monday mornings!!! More